TheSamba.com :: View topic - CIP1

Mon May 21, 2007 10:48 am

After more than one month, finally got my refund. Adios!

Sat Jun 09, 2007 10:45 pm

I placed an order wednesday and they didn't ship it yet..I can't stand not knowing when something will be shipped

Mon Jun 11, 2007 6:38 am

I've done 4 orders so far, lots of small miscellaneous stuff including small parts and tools. Great website, smooth order process, great packing, free shipping is what it is, and only one order was short a small part. I called and got a credit for a few bucks toward next purchase (my suggestion because it was not worth a separate shipment).

Thu Jun 14, 2007 1:37 pm

I just recieved my nankang 165 r15s from CIP1 today..waiting for the order to ship was annoying but the freight was cheaper than another well known vendor quoted me..Less than half actually and they came all the way from Canada :D Thank you CIP1 this is my second order and both were perfect.

Tue Jun 26, 2007 10:37 pm

Yet another customer with a shipment getting hungup in Seattle.

Been there sence June 19 with the "customs" excuse.... I'll update when this is all over...

Before this all my orders went very smooth.... so well see

Thu Jun 28, 2007 7:34 am

Message deleted

Thu Jun 28, 2007 7:45 am

I've been waiting sence 6/18/o7 and still no signs of movement all I keep seeing is warehouse scans :( WTF
CURRENT STATUS: IN TRANSIT

Package Progress...
Date Time Location Activity
June 27, 2007 6:54 PM SEATTLE, WA US WAREHOUSE SCAN
June 26, 2007 6:49 PM SEATTLE, WA US WAREHOUSE SCAN
June 25, 2007 7:13 PM SEATTLE, WA US WAREHOUSE SCAN
June 22, 2007 6:42 PM SEATTLE, WA US WAREHOUSE SCAN
June 21, 2007 6:42 PM SEATTLE, WA US WAREHOUSE SCAN
June 20, 2007 6:48 PM SEATTLE, WA US WAREHOUSE SCAN
June 19, 2007 6:29 PM SEATTLE, WA US WAREHOUSE SCAN
4:42 PM SEATTLE, WA US RECEIVER REQUESTED CLEARANCE BY NON-UPS BROKER.
4:30 PM SEATTLE, WA US IMPORT SCAN
10:20 AM SEATTLE, WA US HUB SCAN
09:15 AM RICHMOND, BC CA ARRIVAL SCAN
June 18, 2007 8:59 PM RICHMOND, BC CA EXPORT SCAN
8:58 PM ANNACIS ISLAND, BC CA LOCATION SCAN
2:23 PM , CA PICKUP SCAN

Thu Jun 28, 2007 11:14 am

From home page of cip1.com

Delay in CIP ship time,

Our customers have flooded us with orders and we are shipping all orders within 24-48 hours. We apologize for any and all delays right now in our UPS USA ground shipping. Please remember we do state that UPS ground shipping will take approximately 7-10 days and we will back this up. Most of the time CIP has exceeds this 7-10 day in transit time, so we ask you to be patient and respect our 7-10 day in transit time. We will be caught up and all orders will be tracking properly by June 28th. CIP appreciates your business and we are working hard to make sure all orders are shipped within our 24 hour goal.

Thu Jun 28, 2007 12:31 pm

j-pizzle wrote: I've been waiting sence 6/18/o7 and still no signs of movement all I keep seeing is warehouse scans :( WTF
CURRENT STATUS: IN TRANSIT

Package Progress...
Date Time Location Activity
June 27, 2007 6:54 PM SEATTLE, WA US WAREHOUSE SCAN
June 26, 2007 6:49 PM SEATTLE, WA US WAREHOUSE SCAN
June 25, 2007 7:13 PM SEATTLE, WA US WAREHOUSE SCAN
June 22, 2007 6:42 PM SEATTLE, WA US WAREHOUSE SCAN
June 21, 2007 6:42 PM SEATTLE, WA US WAREHOUSE SCAN
June 20, 2007 6:48 PM SEATTLE, WA US WAREHOUSE SCAN
June 19, 2007 6:29 PM SEATTLE, WA US WAREHOUSE SCAN

You have a problem with UPS, not CIP. I'd be on the phone screaming at UPS. I am curious why they keep scanning it.

Thu Jun 28, 2007 1:35 pm

Bruce wrote: j-pizzle wrote: I've been waiting sence 6/18/o7 and still no signs of movement all I keep seeing is warehouse scans :( WTF
CURRENT STATUS: IN TRANSIT

Package Progress...
Date Time Location Activity
June 27, 2007 6:54 PM SEATTLE, WA US WAREHOUSE SCAN
June 26, 2007 6:49 PM SEATTLE, WA US WAREHOUSE SCAN
June 25, 2007 7:13 PM SEATTLE, WA US WAREHOUSE SCAN
June 22, 2007 6:42 PM SEATTLE, WA US WAREHOUSE SCAN
June 21, 2007 6:42 PM SEATTLE, WA US WAREHOUSE SCAN
June 20, 2007 6:48 PM SEATTLE, WA US WAREHOUSE SCAN
June 19, 2007 6:29 PM SEATTLE, WA US WAREHOUSE SCAN

You have a problem with UPS, not CIP. I'd be on the phone screaming at UPS. I am curious why they keep scanning it.
Believe me :lol: UPS was the 1ST one's I contacted as I know cip1 done there part and this is what UPS told me... ( and that's when I contacted cip1 :
( UPS )
Thank you for your inquiry. Our records show that the importer of record, California Import Parts ltd., has requested for a private broker to clear this shipment. Since UPS is not the acting broker, the guaranteed time of arrival has been voided. Unfortunately, this delay is beyond UPS control. Once the shipment clears with customs, movement will resume. I apologize for the delay. For more information, please contact California Import Parts ltd.

( CIP1 ) e-mail #1

Date: Wed, 27 Jun 2007 10:18:30 -0500

Hi there,
I apologize for the delay on this package. Normally our packages are
transported across the border with no problem at all, unfortunately
customs has increased security at the border and has been holding our
packages for a few days. We are trying to get this sorted out as soon as
possible and we have been told by UPS and our broker that these packages
should be released today
Thank you for your patience as we work through this.

( CIP1 ) e-mail #2 -recieved today-
Hi there,
I apologize for the delay on this package. Normally our packages are
transported across the border with no problem at all, unfortunately
customs has increased security at the border and has been holding our
packages for a few days. They will be moving again as of 3:00pm Today (June
28th.)
Thank you for your patience as we work through this.

- It look like they have a standard e-mail message there sending customers... :lol:

Thu Jun 28, 2007 6:02 pm

Rescheduled Delivery: 07/06/2007

:roll:
Almost 3 weeks from order

Thu Jun 28, 2007 6:20 pm

same shit i am dealing with from cip1. ordered stuff 3 weeks ago, and still no product, sitting in seattle. No more cip1 for me.

Thu Jun 28, 2007 11:18 pm

I have an order coming from them again and am having the same issue

Fri Jun 29, 2007 7:44 am

I think it's time for CIP1 to change carriers :lol:

Fri Jun 29, 2007 8:12 am

j-pizzle wrote: I think it's time for CIP1 to change carriers :lol:

I agree!! Had problems with UPS, also!!

Fri Jun 29, 2007 8:31 am

Its not UPS' fault here. We've tightened up our boarders and CIP1 is now shipping out of Canada. This is an interesting thread that I hope Kris reads. This thread started off, some four pages back, with nothing but kudos for CIP1 and as since turned 180 degrees because of issues that could be addressed. Some business pay huge money for consumer feedback information like this and we are providing it for free, so I hope your listening Kris. I for one, miss dealing with CIP1, but until these issues are resolved, it ain't gonna happen.

Fri Jun 29, 2007 10:36 am

Same here order hung up in Seattle. Untill now I never had a problem with them. Maybe they should change the name from California import parts. To Canada import parts. They could keep the cip1 logo then. And not sound like they are in the USA. DL :lol:

Fri Jun 29, 2007 12:31 pm

DeMinimis wrote: Its not UPS' fault here. We've tightened up our boarders......
Wade, how do you suggest CIP changes the policy of the US Government?

DL West wrote: ... Mabe they should change the name from California import parts. To Canada import parts. They could keep the cip1 logo then. And not sound like they are in the USA. DL :lol:

CIP's history:
In the late 70s the co name was S&S Rebuilding. This co rebuilt aircooled VW engines and did work on VWs. Over time, people started buying engine parts from S&S. That evolved to all VW parts to the point where a retail store was needed. But you can't really call a store that sells parts "S&S Rebuilding", so the current name was chosen since all the parts sold were IMPORTED from CALIFORNIA. Initially it was only a retail store serving the Vancouver area. It then expanded to a mail order business serving all of Canada. Then including the USA and ROW.

Fri Jun 29, 2007 12:40 pm

Well, if the majority of their business is from the US, then ship out of the US, not Canada. I think they used to ship out of Washington and this Canada shipping issue is a recent phenomena. Having to wait more than one month (after having received the return merchadise back) for them to refund my credit card (item was not as advertised), is inexcusable.

Sun Jul 01, 2007 7:21 am

The ad stated free shipping , the parts I bought qualified, 11 days ago, still dont have the parts and they charged me for shipping.
I'd rather pay more to walk up and grab the part. Oh well lesson learned. :twisted: