70deluxebus - [email protected] - Herrell Bug Parts

supaninja · Posted: Fri Sep 03, 2010 4:31 pm Post subject:

Its now Sept 3rd, I am just posting the facts of what my experience with Lindy Herrell has been like. I recieved a refund today from him for $1.64. I sent this guy $40 for a part that he "sent to a different name and address" and now he refunded me only $1.64. All I got to say is wow, i'm going to try and call him tomorrow, since they were already closed by the time I checked my email.

This is my opinion now; so far this has been the worst experience I have had with any business, ever.
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EverettB · Posted: Mon Sep 06, 2010 3:30 pm Post subject:

I sent him an email with a link to your posting.
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70deluxebus · Posted: Tue Sep 07, 2010 6:19 am Post subject:

I refunded the 40.00 on Wednesday, and on Wednesday Night you wrote me a e-mail and told me that you wanted the Pay-Pal charge, I refunded that on Thursday, I don't understand what the problem is. Please do call-1866-437-7355

supaninja · Posted: Thu Sep 09, 2010 10:03 am Post subject:

The refund appearantly had to clear, and I got all of my $40 back, just took a long time to get everything straightened out. I talked to Lindy on the phone, seems like a good guy, too bad I didn't get the part that I need.
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Dennis K · Posted: Fri Oct 01, 2010 11:39 am Post subject:

I bought a 67 beetle form him. He gave me a good price and the car was pretty much as he said. It took me [ not him] a long time to get it shipped and he heald it for me with no extra charge. I spoke to him many times and he seems like a stand up guy.

Hambonz75 · Posted: Thu Nov 18, 2010 1:32 pm Post subject: Engine Lid Spring

Fast response, fast shipping and as advertised.

Thank you
Hambonz75

smkn_vw · Samba Member Joined: August 22, 2004 Posts: 468

Parts received in great condition, good email response, also received parts quicker than expected considering the xmas/new years holidays. Thank you HERRELL-BUG-PARTS.
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mikiega

I sent you a email about some work you charged me $45.00 an hour for and sent you pics of the work which was not very professionally done. Never heard back form you on the matter. It has been a few years since you've done the work and i am still having it all redone. I will continue to spread the word on what type of workman ship is done and how you just dont care about the customer after you are payed. And if anyone need proof on this work i speak of pm me and i can send photos.

LetsGoCamping · Posted: Thu Feb 17, 2011 9:00 pm Post subject:

Two solid transactions from him so far. Shipping a little high but it was speedy.
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twomonkeysayoyo · Posted: Fri Mar 11, 2011 8:08 am Post subject:

I had wanted to wait until the whole situation played out, but enough people know about it that I think I need to put something in the record here:

Car sent to shop for diagnostics (Feb 28 or March 1?). While in the shops care the motor was stolen. Shop didn't call me. 5 days passed and I went to pick up the car. They told me then that the motor was stolen, the stick shift was stolen and the ignition switch was missing. Shop owner insists he can't be responsible for thieves, doesn't have insurance. Attempting to resolve this through insurance. The timeline as I understand it:

Thursday (March 3, 2011) morning the car discovered in strange location in shop yard. Engine discovered missing, stated that cops were called at that time. No cops came.
Friday (March 4 ) stated that cops were called again, cops come, fill out report.
Tuesday (March 8 ) I drive out to shop to pick up car. I am then informed that the car has had things stolen out/off of it. I have to call the police to get my name on the police report.

So far I have been extremely displeased with the shops response to this. They did, after a pause, say they would send me a check for the services performed on the engine that I had already paid for (which I received today). Other than that, Lindy's stated position is that "he can't be responsible for thieves" and doesn't have any insurance to cover this kind of loss. For me, however, I'm stuck having taken a car to a shop for a tuneup and bringing home what is, I'm told, likely a totaled vehicle with the shops response to be simply "not our problem".

More information
http://www.thesamba.com/vw/forum/viewtopic.php?t=454489
(Moderator note: The thread was locked due to extreme BS)
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Looks like trouble.

mikiega · Posted: Mon Mar 14, 2011 10:10 am Post subject: beware

Tryed to warn you guys. This guy took me for a 1000 dallors to have some work done. Covered up rust holes and put a pan in that has to be reworked. If anyone gose there to have work done do so at you own risk. Shady guy there and never try's to fix the problem.

70deluxebus · Posted: Fri Mar 18, 2011 8:24 am Post subject:

vochus56 · Posted: Mon Mar 21, 2011 8:37 am Post subject: purchased parts

I bought a pair alluminum hinge covers for old pop out windows, all excellent, parts as pictured, complete, and well packed, nice communication and prices! shipped out of country, thank you!
Guillermo Smile

tstracy39 · Posted: Fri Apr 08, 2011 12:21 pm Post subject:

Bought a Split speedo core from this seller. Arrived in viable condition in good time, would buy from again.
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nlorntson · Posted: Fri Apr 29, 2011 6:26 pm Post subject:

http://www.thesamba.com/vw/classifieds/detail.php?id=1035250

Paid for this wiper 10 days ago and have yet to hear from Jamie despite numberous (unanswered) emails. Not sure of what else to do. I did see the lengthy discussion about problems with the stolen engine and the inability to refund that money.

So far I'm not a happy customer. Please Herrell bug parts/Jamie do the right things.

70deluxebus · Posted: Tue May 03, 2011 10:50 am Post subject: New Email

Our email address has recently changed, since Jamie no longer works here anyone who has placed an order and hasn't yet received a response should contact me through [email protected]. Sorry for any inconveniences.

Thanks,
April
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Lindy

The Duke · Samba Member Joined: November 15, 2007 Posts: 6

I attempted to purchase a part, but the seller could not locate it. However, communication with April was prompt and my money was cheerfully refunded. I wouldn't hesitate to make a future purchase!

Kalapaki Papa · Posted: Mon May 23, 2011 11:01 am Post subject: 70deluxebus [email protected]

Good ol'Herrell's!!! We searched thesamba for a month+...countless emails sent...only these good folks had the used 73 ghia elect. loom/connectors we so badly needed. Email was a bit slow....as was getting the part shipped but, well worth the wait! Patience can be rewarding!
Great big Hawaiian 'MAHALO'...
Aloha!

nlorntson · Posted: Mon May 23, 2011 5:05 pm Post subject:

v.dubbin · Samba Member Joined: October 30, 2007 Posts: 13

I ordered parts from these guys last week. There was a little snafu with shipping but they went above and beyond to fix it. I am very pleased with them and will do business again.

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70deluxebus - [email protected] - Herrell Bug Parts
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