germansupplyscott - [email protected] - German Supply

bobnorman · Posted: Mon Feb 17, 2014 1:34 pm Post subject:

Bought an NOS T-3 carb rebuild kit from Scott. When I got it a piece (pump diaphram) was missing. Scott made it right and sent me the missing part which I got fairly quickly. Overall it was a pretty smooth transaction.

Bucky · Posted: Thu Feb 20, 2014 7:33 pm Post subject:

I ordered some fabric from Scott at German Supply recently. Easy to order, great communication, and everything arrived packaged well and in a very reasonable amount of time. Thanks Scott.
_________________
www.cjvws.com
'67 Beetle Sedan
'70 Westy

"Got a lot to carry? Get a box."

MaritimeBay · Posted: Tue Mar 11, 2014 9:17 pm Post subject:

Received another order last week - all was well. Made another order again tonight, because more spare parts are good to have! German Supply is now my go-to for aircooled parts in Canada.
_________________
1977 2.0L FI Westfalia.

They call my home the land of snow.

oscarsnapkin · Posted: Thu May 15, 2014 1:04 am Post subject:

I placed an order on 4/18, my card was charged and I received an e-mail later that day saying that my order was complete and I should expect it to be shipped in about 2 days. Never received anything. I've tried e-mailing several times, never received a response. I PM'd Scott here on TheSamba, he responded by telling me that someone would contact me. That was 2 weeks ago, still not a word from anyone. Complete lack of customer service. On a positive note, their website works well for looking up part numbers which can be used to purchase from autohausaz or busdepot. It seems as if 99% of their catalog is 'Out of Stock' anyway. I know it's nice to support small companies owned by knowledgeable fellow VW enthusiasts, but this place just doesn't cut it.
_________________
- 1977 CEI Sunroof Bus 2.0L F.I. Hydraulic Lifters
- 1973 Thing

"It’s so easy to laugh, it’s so easy to hate, it takes strength to be gentle and kind."

bob.os · Posted: Sun Jul 06, 2014 8:31 am Post subject:

Ug. I wish I had checked this thread before ordering. My order for a fuel line replacement kit is two weeks past the shipping time estimate and I've got no response to emails. After reading this, it seems I'm being somewhat impatient and the kits may not have even have been made up yet.

I came here today because their web site seems to be down and was looking for some news on their current state of affairs. Now I know that I'll need to source the fuel lines locally if I've got any hope of getting my bus running safely yet this summer.

EDIT: Their site is back up and up on further investigation, my order shows as "incomplete" which I take to mean that the kit isn't complete. Shame on me for poor research.
_________________
Bob O'Shaughnessy
74 Station Wagon
03 TDI Jetta
72 wife, 25 house, 95 cat, 96 cat, 98 kid, 00 kid, 01 dog, 02 kid, 04 kid

curtis4085 · Posted: Sun Jul 06, 2014 10:35 am Post subject:

biggietx · Posted: Fri Jul 18, 2014 9:21 pm Post subject:

I am very sad to post this because I had extremely high hopes for German Supply. After a truly wonderful phone call with Scott I placed an order 3 weeks ago. I got this email on July 2nd.

mabutt · Posted: Mon Jul 21, 2014 4:08 pm Post subject:

I ordered the second battery kit from them 3 weeks ago. No battery, no shipping info, no returned emails and I just left a voicemail because they never pick up the phone. I'll be instructing my credit card that it's a fraudulent business if I don't hear anything in 24 hours.

biggietx · Posted: Thu Jul 24, 2014 4:09 pm Post subject:

Sprink1es · Samba Member Joined: March 04, 2014 Posts: 76 Location: WI

Didn't realize this forum was here!

I bought a pre-cut fuel line kit for my 77 fi Westy for $134.58 back on June 25th. Order #6663

Even though a month is a hell of a long time, I figured I'd give them the benefit of the doubt and seeing as how they are international.

However, it has been over 2 months now. I have emailed them multiple times with no response. I've called them many times, probably only left 2 messages but never received a call back. One time they answered their phone, saying they had "poor reception" and would call me back in 15 minutes.

They still won't get back to me and I have not received my parts yet. I will call them one last time tomorrow late morning, and if I don't get an answer or call back sometime tomorrow I'm just going to file a claim with my credit card company.

Seemed like their reputation was positive on Samba so this experience is odd to me. If I have to file the claim I won't use their website again for parts. On the flip side, I'll update this comment once one or the other happens.

Disappointed so far

Sprink1es · Samba Member Joined: March 04, 2014 Posts: 76 Location: WI

Posted ^ Tuesday 8/26

The day after I was literally about to file a claim since I still couldn't get a hold of them. Called one more time and actually got through on 8/27. Was told they had some big supplier issues and were also pretty behind. Mine allegedly shipped that week so I should see it in a few days.

Took their word for it, and I did finally receive my order on Saturday 8/30.

Packaging was perfect and the cut fuel lines look perfect. However I'll be a bit to install them so I hope everything is there!

It still took 2 months 5 days to receive. Granted, this can be pretty normal with a supplier backorder... But I did not receive any notice of this, multiple desperate emails went unanswered, and it was extremely hard to get through via telephone. Had simple communication been better this would have been an A+ experience

wcfvw69 · Posted: Wed Sep 03, 2014 10:20 pm Post subject:

Here's my recent experiences with German Supply. I ordered some parts from them. About two weeks passed and I had not received them. I knew they were coming from Canada but was curious if they had shipped. I sent them an email and got no response, ever. Eight hours later, I saw that Scott was posting on the Samba. I thought that was odd that he/they had time to be on this site and yet not reply to emails from customers? I called their phone number and got their answering machine. A few days later, the parts arrived.

A couple of days ago, I emailed them about a tool rental to see if it was available. I got a reply within a hour. I then replied back w/a second question right away and never got a response..

That's enough for me. Wolfsburg West's service has spoiled me and I simply don't care to deal with lousy customer service..
_________________
Contact me at [email protected]
Follow me on instagram @sparxwerksllc

Decades of VW and VW parts restoration experience.
The Samba member since 2004.

**Now rebuilding throttle bodies for VW's and Porsche's**
**Restored German Bosch distributors for sale or I can restore yours**
**Restored German Pierburg fuel pumps for sale or I can restore yours**
**Restored Porsche fuel pumps or I can restore yours**
**Restored Porsche distributors or I can restore yours**

RussellK · Samba Member Joined: March 09, 2006 Posts: 225

Ordered a hose kit. It took about three weeks but its a very nice kit and was worth the wait.
_________________
-Russ
'77 Westphalia
'68 Standard

brainwash · Samba Member Joined: June 22, 2014 Posts: 64

I'm 8 weeks in from my fuel kit order and have emailed scott several times and have heard nothing back. Phone calls just go to an outgoing message. Zero communication and two month + wait is terrible customer service. I'll be issuing my dispute via AMEX.

raddler · Samba Member Joined: May 19, 2010 Posts: 90

Well I've ben waiting for eight months for some exhaust parts. Emails keep you thinking that there going to show up but eventually they stop replying sent p.m. thru the samba no response finally had to dispute the charge with the credit card. So far they still have my $650 but its a good thing I used a credit card so there's still hope I'll get my money back.

wcfvw69 · Posted: Sun Nov 16, 2014 3:21 pm Post subject:

Waves2day · Posted: Fri Nov 21, 2014 7:59 am Post subject:

Made a first time purchase a few weeks ago, minor stuff plus an exhaust valve the machine shop was waiting on. Got everything but one item(new gas cap) extremely fast and had the bus running again in no time. Great quality parts and fast delivery. Thanks Scott!
_________________
Sam
1976 Westfalia Camper Pop-top
1972 Westfalia Hardtop (sold)

Bradgt74 · Posted: Sun Feb 01, 2015 10:48 am Post subject:

I submitted an order 12/26/14 and haven't received anything yet. My bug build is in limbo on the electrical side, as I ordered solder less wire connectors and a crimping tool. I emailed parts@germansupply and sent an IM to Scott, but haven't received a reply from either.

With the holidays and ordering from Canada, I expected some delays, but without any replies, I'm beginning to worry.
_________________
1970 Westfalia http://www.thesamba.com/vw/forum/viewtopic.php?t=379526&highlight=1970+westy
1968 Beetle http://www.thesamba.com/vw/forum/viewtopic.php?t=579992&highlight=
1987 Westfalia https://www.thesamba.com/vw/forum/viewtopic.php?t=762500

Bradgt74 · Posted: Sun Feb 22, 2015 9:11 pm Post subject:

Well, I submitted a dispute through Paypal about two weeks ago. I received an email the next day stating my part was on back order but just arrived. Michelle asked if I still want my order. I replied yes, and she gave me tracking info that evening.

I received the parts yesterday. I'm happy with the quality of the items I ordered, I just think the communication was horrible on their end (zero) until I submitted a paypal dispute. Confused

_________________
1970 Westfalia http://www.thesamba.com/vw/forum/viewtopic.php?t=379526&highlight=1970+westy
1968 Beetle http://www.thesamba.com/vw/forum/viewtopic.php?t=579992&highlight=
1987 Westfalia https://www.thesamba.com/vw/forum/viewtopic.php?t=762500

legbuh · Posted: Tue Jun 09, 2015 4:40 am Post subject:

I'm having similar issues. I ordered the fuel line kit, the vacuum kit with the addons and haven't heard anything for a month. Order is in status I.

Tried emailing, haven't heard back.


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