| View previous topic :: View next topic |
| Author |
Message |
Glenn 
Mr. 010
Joined: December 25, 2001
Posts: 55841
Location: Long Island, New York, USA
|
 Posted: Sat Jan 14, 2012 1:35 pm Post subject: Jet Hot Coatings |
 |
|
http://www.jet-hot.com/
I had my engine out and the dual QPs looked a bit shabby so I contacted Jet Hot and asked about the cost of having them recoated. I was told they offer a 100% satisfaction guarantee and they would redo them for free, i just had to pay shipping. I explained that its because of my tranny puking gear lube and some oil and had nothing to do with their product and was told it didn't matter. So today it arrived about 10 days after I sent it. They even paid return shipping.
After
Before
_________________
Glenn
74 Beetle Specs | 74 Beetle Restoration | 2180cc Engine
"You may not get what you pay for, but you always pay for what you get"
HBB/RW
www.DasVolks.com
Long Island's Aircooled Club |
|
| Back to top |
|
 |
blankmange
Type 3 Darksider
Joined: July 17, 2004
Posts: 11664
Location: Bloßer Stahl-preapocalyptic MidCoast
|
| Posted: Sat Jan 14, 2012 1:38 pm Post subject: |
|
|
it's good to see a company stand behind it's product and it's service promises, not like a few of the people that populate this forum...
_________________
| 19super73 wrote: |
| You wouldn't understand intelligent humour even if it slapped you upside your SOS pad head. |
póg mo thóin
Certified DHS Technician
Samba Member # 24517 |
|
| Back to top |
|
|
EverettB
Administrator
Joined: April 11, 2000
Posts: 42203
Location: Phoenix, AZ
|
| Posted: Sat Jan 14, 2012 9:52 pm Post subject: |
|
|
Very cool.
I have not had anything done by them myself (yet) but I have seen a few intakes, exhaust pieces, and headers that looked exceptional, even after usage.
_________________
How to: Post Photos | Search
Everett Barnes - [email protected] | My VWs | My wanted ads
"Water is the only drink for a wise man" | "Communication prevents complaints" |
|
| Back to top |
|
|
Chris659
Samba Member
Joined: June 14, 2011
Posts: 639
Location: Central Florida
|
| Posted: Thu Apr 12, 2012 6:12 pm Post subject: |
|
|
I've always heard great things about this company so I sent them my new SS vintage speed exhaust.
I requested them to mask off the tips so they would remain polished (everything else is black). So tonight I open my shipment with the coated exhaust...
Black spots all over the tips! Poor job between etching and coating and they left uncoated etched areas around the tips. Got an area etched mid way up on one of the tips.
I'll post pictures tonight after I eat dinner |
|
| Back to top |
|
|
Chris659
Samba Member
Joined: June 14, 2011
Posts: 639
Location: Central Florida
|
| Posted: Thu Apr 12, 2012 7:11 pm Post subject: |
|
|
Heres some pictures to show their poor quality work.
You can see they left black spots all over the tips, left etched areas uncoated, and now the tips have a brownish hue rather than the nice polished SS look it had going to them
 |
|
| Back to top |
|
|
16CV's
Samba Member
Joined: February 22, 2004
Posts: 1179
Location: Redwood City, California
|
| Posted: Thu Apr 12, 2012 8:39 pm Post subject: Jet hot |
|
|
Did you give them a chance to fix it before posting here ? If not I hope you reply with their response as well. I have also done business with them and they have always been "Customer First" .
i will be interested to hear their response.
_________________
89 Syncro Tristar "Swedish"
www.vanagonsplus.com |
|
| Back to top |
|
|
Chris659
Samba Member
Joined: June 14, 2011
Posts: 639
Location: Central Florida
|
| Posted: Fri Apr 13, 2012 8:28 pm Post subject: |
|
|
I was very happy and surprised at how well they took care of the situation!
I told them via email I was not going to pay another penny to correct this and without anything further being said they sent for a pickup Monday morning.
I made a suggestion to just coat the tips in their polished finish (like Glenn's above) and call it a day. I don't see it polishing out or anything. Especially with the etch mark in the middle of one of the pipes.
I am still questioning how it went through their quality control two separate times (first failed, second "passed") and was sent out like this...
Regardless they stood behind their mistake and addressed it quickly. |
|
| Back to top |
|
|
Glenn
Mr. 010
Joined: December 25, 2001
Posts: 55841
Location: Long Island, New York, USA
|
|
| Back to top |
|
|
JCQuick
Samba Member
Joined: May 25, 2007
Posts: 27
|
| Posted: Sun Apr 15, 2012 4:28 pm Post subject: |
|
|
| My race car headers are Jet hot coated in black still look like the day they were done |
|
| Back to top |
|
|
Chris659
Samba Member
Joined: June 14, 2011
Posts: 639
Location: Central Florida
|
| Posted: Sun Apr 22, 2012 6:48 am Post subject: |
|
|
| It's been almost a week since they got them back and I haven't heard anything back as to what they're going to do to fix it. |
|
| Back to top |
|
|
Chris659
Samba Member
Joined: June 14, 2011
Posts: 639
Location: Central Florida
|
| Posted: Sat Apr 28, 2012 6:01 pm Post subject: |
|
|
Ok so I got the exhaust back two days ago and they removed all of the black spots and completely polished the tips. It looks much better now! You can still see the etched area in the middle of the left tip but it's not horrible. It does face straight up though but I will have to live with it...
I still don't understand how they ever let that out of their shop the first time but at least they made it right in the end. |
|
| Back to top |
|
|
|
