Viewing feedback for: Cip1.com
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Last Visited: February 21, 2024
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neil68
Samba Member
Joined: March 17, 2007
Posts: 3440
Location: Calgary, Canada
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 Posted: Thu Mar 28, 2013 2:47 pm Post subject: CIP1 on-line ordering |
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Just received my latest shipment from CIP1. I ordered some "hard to find" parts on their website on Sunday and they were delivered to my door today (Thursday). Everything was well packaged to prevent damage, as usual.
Excellent supplier 
_________________
Neil.
Der Kleiner Rennwagens
68 Beetle 2332 cc, 204 WHP
12.5 seconds @ 107 mph
Dynojet Test: https://www.youtube.com/watch?v=M9B_H3eklAo |
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HRVW
Samba Member
Joined: May 01, 2011
Posts: 2531
Location: Rosarito, Mexico
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| Posted: Sat Mar 30, 2013 6:11 pm Post subject: |
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 A little water under the bridge at this point while responding to some old problems with the fuel pumps...number of gskts to add for the correct pressure etc etc. etc.
The problem as I see it is the MFG who is making a fuel pump to fit with a Alt installed instead of the Gen.
The early Gen fuel pumps needed the LONG rod while the ALT pumps needed the SHORT rod.
Replacement pumps needed the short rods but were used on the long rods thus a broken pump or the short rod was used and the early pump would give a short stroke and low fuel pressure to the carbs bowel.
A bit of confusing for some I'm sure.
When in Business I had that problem with some customeers and would simply exchange rods with them to make things work...saving them a headache.
Has been a while so am not sure if the problem still exists today.
The person receiving the parts for stock is probably NOT acknowledged enough about the VW parts and as a result wrong items aree being shippes out.....partially a MGMT problem.
After 28 yrs in the business and having owned a small VW parts place can understand what is happening in the industry today. |
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nautha
Samba Member
Joined: December 06, 2011
Posts: 83
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| Posted: Tue Apr 23, 2013 10:06 am Post subject: |
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Just received some parts from Steve at Cip1.
I am from Italy, parts were exactly what expected, and the delivery was incredibly fast for an overseas delivery and for a reasonable shipping price!
Thanks again guys.
Tony |
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Mike_CNYBuggy
Samba Member
Joined: November 29, 2010
Posts: 628
Location: Syracuse, NY
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EverettB 
Administrator
Joined: April 11, 2000
Posts: 69807
Location: Phoenix Metro
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Mike_CNYBuggy
Samba Member
Joined: November 29, 2010
Posts: 628
Location: Syracuse, NY
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| Posted: Tue Apr 30, 2013 11:22 am Post subject: |
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| EverettB wrote: |
| Very few companies will use USPS at all, only UPS or Fed Ex - that is normal and not worthy of a complaint. |
Maybe so, but they wouldn't even discuss the option of putting all the small parts in the box with the carbs to save me from having to pay over $50 in extra shipping costs. I understand that maybe things ship out from different places and this can't be done etc, but they wouldn't even entertain the idea, just flat out blamed the computer system and had a 'nothing we can do' attitude.
Like I said, I've never had a problem with any of my orders in the past, everything arrived as expected, but this experience was enough of a deciding factor to stop dealing with them and to me, that's worth mentioning, though I agree it's not a complaint.
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http://CNYBuggy.org - Central New York Dune Buggy Club
Kristen's Buggy (UltaViolet) Build Thread
VW Club of Central New York |
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jspbtown
Samba Member
Joined: January 27, 2004
Posts: 5156
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| Posted: Wed May 22, 2013 4:48 pm Post subject: |
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I sent in an order last April or June (2012). Part of my order was a set of ball joints for a lowered front suspension.
When I finally got around to installing them (about a year later) I found that the lower set was actually too small to be press fit into the control arms. I sent CIP1 a message and they responded that they had a period time around that time that they had a defective shipment of these ball joints.
They asked a few questions, asked me for some info from the bag, and told me they would send another set out with the order I was placing.
Yeah...it was the right thing to do but after a year they certainly didn't have to.
Thank you CIP1! |
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Karly
Samba Member
Joined: August 01, 2002
Posts: 641
Location: Australia
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| Posted: Wed May 22, 2013 4:57 pm Post subject: |
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| Nugsy wrote: |
I am from the UK and have just order $350 worth of parts. Post submitting the order i have now been asked to provide digital photos of my credit card and driving. Whilst i'm all for fraud prevention, i do not understand how sending a photo of my card proves i am the owner of the card. If i had found the card or stolen it i would have it in my posession anyway.
A few emails back and forth and i requested a refund as it transpired my card had actually already been charged, and this was an additional step not detailed anywhere on the CIP website.
At this point Kris Ingaldson entered the fray and was nothing but rude - Shocking customer service.
He is now refusing to issue a refund to my card telling me it is my responsibilty to contact the card company myself. So what started out as a fraud prevention exercise has actually turned out to be CIP fruading my card company
Will never buy from these people again |
I had the exact same issue with CIP...fair enough to ask for additional information from a overseas buyer but you can't charge my card FIRST and then withhold my order until you get those details!!! I complained that it shouldn't even be necessary as I had ordered from them in a previous year with the same card and all the same address details and the response was they would let it through this time!! If this is a requirement there should be an email or contact on checkout before charges are made which is how Wolfsburg West does it.
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1960 Beetle ''Heidi" daily driver
1964 Karmann Ghia project |
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NewVWFan
Samba Member
Joined: September 25, 2005
Posts: 159
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| Posted: Mon Jun 10, 2013 2:58 am Post subject: |
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Wolfsburg West is my #1 Choice, only complaint about them is thier T-Shirts are sold out!! 
CIP1 has a great selection of parts, but quality is poor on thier rubber, chrome, carpet etc. I use them for mechanical parts only. I feel one of thier biggest mistakes is dropping the catalog. Im old enought that I like a book in my hand and use Catalogs to guide me.
My choice for vendors is:
1. Wolfsburg West
2. MM
3. Airhead Parts
4.Cip1. |
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shokwave2
Samba Member
Joined: February 02, 2010
Posts: 264
Location: Wollongong, Australia
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| Posted: Wed Aug 07, 2013 1:31 am Post subject: |
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Ordered various engine parts from CIP1 last year, all packages arrived correct, packed well and fast. I recently placed another order with them on 08/01, shipped on 08/02, and my package showed up 08/05, in Australia, 9,000+ miles away. Highly recommended.
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Drive it like you stole it. |
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tikitime
Samba Member
Joined: December 12, 2006
Posts: 443
Location: New Westminster, BC, Canada
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Moogs
Samba Member
Joined: May 19, 2013
Posts: 156
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| Posted: Thu Oct 10, 2013 12:07 pm Post subject: CIP1 Wheels |
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I ordered a set of wheels from cip1 2 months ago and had them shipped to my local wheel guy to do the balancing and then mount the tires. He called to tell me 3 of the 4 wheels were out of round and "junk".
I wrote back to cip1 and they said they "never" sold a bad wheel. I hardly believe a wheel manufacturer to be 100% at any level of cost so that statement was a stretch. I called my wheel guy and asked him if he was sure or if their adapter wasn't true. He said just come by and I'll show you.
Here were the results:
Link
Tested the calibration tool then had the wheels tested. 1 was good. Ran true up and down and side to side. The others were as he said, junk.
Here was the first dialogue I had with them, guy named Kris. If you can read it. Their color choice is terrible.
And the second:
Then he received the wheels and said:
| Kris@cip1 wrote: |
Hello Christian, we have inspected the wheels and these are all within tolerance and these are not bent . I can refund you for three of these wheels but we received one wheel that is not re-sellable because someone packed the lugs inside the box loose and this scratched the wheel.
Let me know if you would like this one wheel back ? Maybe use it as a spare ? I will process the refund for the 3 good wheels by weeks end.
Thank you , Kris |
This is a load. I sent the wheels back and packed in the exact same way I received them. I knew this was going to happen. They're trying to recoup some of their shipping cost of their wheels.
| Moogs wrote: |
Uh that isn't acceptable. These wheels aren't within any type of acceptable tolerance if you consider bent wheels tolerable. 1 was fine, 3 weren't. I expect a full refund or will simply file a complaint with my credit card company. I shipped the wheels as they were received.
Please let me know what you decide to do and I will respond to that. |
| Kris@cip1 wrote: |
| We inspected the wheels and they are all in tolerance and NOT out of round or bent at all . One wheel is damaged as the lugs were not packaged properly and scratched the wheel. I will refund 3 wheels for you only .... And I will not charge you for the call tag ( picking up these wheels ). I am sorry but you were given the wrong info on these wheels and the 3 are perfect. |
Clearly not in my and my wheel guys' opinion and again I shipped the items back in all the same packaging that they were received.
| moogs wrote: |
| Your definition of what is within spec is unreasonable. I have been dealing with this for 6 weeks and I expected a response like this to recoup some cost, perhaps the cost of return shipping. I WILL NOT accept this as a resolution. You provided junk wheels. I have conclusive video and documentation that contradicts your opinion as well as experts that can back me up on this. I expect a full refund still. If not I will file my prepared dispute form with my CC company as I already spoke with them 2 weeks ago to get prepared. I will also share my video and information with my forum colleagues if this isn't resolved to what is the correct result, full refund. |
My wheel place is called Rite-Way Wheel in Walnut Creek. They know their shit and I trust them fully. Hell, they didn't even charge me for any of this and I even tried to pay them. They refused and said once you get a good set of wheels we'll set you up. I've had a bad run of luck with wheels lately too.
http://www.yelp.com/biz/rite-way-wire-and-wheel-specialists-walnut-creek
So decide for yourself if you want to do business with cip1. I won't. Just sharing my experience.
M
_________________
'66 White Karmann Ghia Coupe |
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Bruce
Samba Member
Joined: May 16, 2003
Posts: 17285
Location: Left coast, Canada
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| Posted: Mon Oct 14, 2013 10:13 pm Post subject: |
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IMO your video shows nothing. Your hand holding the camera is moving way more than the wheel.
In the video you can see a dial indicator. What is the actual measured runout (radial and axial)?
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| overheard at the portland Swap Meet... wrote: |
| ..... a steering wheel made from a mastadon tusk..... |
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BWD
Samba Mailman
Joined: August 23, 2002
Posts: 2154
Location: In bed.
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| Posted: Fri Nov 08, 2013 10:23 pm Post subject: |
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Placed a order, got a 20% discount, free shipping, order showed up one week later, everything was in the box, I got just what I expected!
Free shipping from CIP1 says 10 to 14 days, so I really got better than expected!
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BWD
JHC
member #2850
1966 Beetle
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Goshen
Samba Member
Joined: April 03, 2012
Posts: 833
Location: Miami. FL & Cartagena
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| Posted: Mon Jan 20, 2014 3:06 pm Post subject: One of the best buying experiences I have had to date !! |
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Greetings and Blessings
I was referred to CIP1 by a fellow Samba member Gus a business owner of a VW shop here in Miami.
I placed the order for 4 Rader Style Chrome wheels last week by phone and then by web which is user friendly and easy to navigate. I was met by not only the sales person but Kris himself when I requested some advice on fitment issue i may have.
Kris told me exactly what to expect and what i would need for my '67 application. He even suggested the tire size I should use.
I ordered the wheels online and the shipping was about $87.00+ which was a really good deal .. I am a business owner and I ship daily in the U.S. and overseas so i know what shipping costs.
I was told it would be 7-10 days and i received them in 5 days time ..
Awesome rapport with the staff at CIP1 and thorough tracking of my package via DHL
I received the wheels today and it got here pretty quickly.
The whole process from beginning to end was flawless with good customer service to boot.
One of the wheels had a small scratch and when I called Customer service they were both friendly , courteous and thorough. They offered me a solution that I felt was complementing to the overall experience I have had with Kris and the CIP1 staff.
Even in the line of work that I am in Customer Service is of the utmost importance.
I represent one of the largest and best Powder-coating establishments here in South Florida by the name of Bullseye Powdercoating and will be sure to recommend my clients and friends to CIP1.
Many of the restored and sharp looking VW's and antiques have had their sandblasting and powder-coating done with us so that is evident that customer care is important and that is what I have found with CIP1.
http://bullseyepowdercoating.com/
Shalom,
V. Zach'Riah M.
_________________
My '64 Pan Meyers Manx Dune Buggy "Lady in Red"
https://www.thesamba.com/vw/forum/viewtopic.php?t=659260
My '67 Split Window Bus project :
http://www.thesamba.com/vw/forum/viewtopic.php?t=634144
My '67 Maserati Blue Oceano Bug Build:
https://www.thesamba.com/vw/forum/viewtopic.php?t=541870 |
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onetuza
Samba Member
Joined: June 20, 2012
Posts: 579
Location: Sebastian, FL
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| Posted: Wed Mar 05, 2014 4:16 pm Post subject: Product Failure |
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I bought a pair of chrome exhaust tips with baffles and angled ends from cip1 and the baffle fell out of one of them and disappeared on the highway. They were only willing to replace them if and when I place another order with them, or they will sell me a new set and spot me the shipping. My VW is finished and I won't be placing any orders with them. I would have thought they would have replaced a defective product. Too much to hope for.
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When I die, I want to go peacefully in my sleep, like my grandfather . . . .
Not screaming, like the other passengers in his car! |
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joe56vw
Samba Member
Joined: June 24, 2004
Posts: 3202
Location: Olympia wa
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| Posted: Wed Mar 05, 2014 4:35 pm Post subject: Re: Product Failure |
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| onetuza wrote: |
| I bought a pair of chrome exhaust tips with baffles and angled ends from cip1 and the baffle fell out of one of them and disappeared on the highway. They were only willing to replace them if and when I place another order with them, or they will sell me a new set and spot me the shipping. My VW is finished and I won't be placing any orders with them. I would have thought they would have replaced a defective product. Too much to hope for. |
the ones they sell are the cheap Chinese ones any replacement they send you will be just as bad as the one you have already
yes it sucks that they will not replace it but honestly they are cheap and you can get a better replacement just about anywhere 
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'60 15 window walkthrough
http://www.thesamba.com/vw/forum/viewtopic.php?t=559931&highlight=
why is there no sarcasism button on here? |
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beerismywater
Samba Member
Joined: October 16, 2003
Posts: 37
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| Posted: Mon May 05, 2014 10:33 pm Post subject: Door Handles |
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Hi Evan,
I purchased this item a while back but it won’t fit my ’66.
http://www2.cip1.com/ProductDetails.asp?ProductCode=VWC-113-898-205-D
My mechanic told me to get one that has this type of mechanism:
I also couldn't fit the gas tank I purchased on my '66.. I've emailed Evan but haven't gotten any replies.
Hope you guy scan help.
Thanks! |
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VOLKSWAGNUT
Fastest VW Belt Changer
Joined: October 14, 2007
Posts: 11055
Location: Flippin' a Belt........ .... Off-n-On ... NC USA
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| Posted: Wed May 07, 2014 10:21 am Post subject: |
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I've ordered through CIP 1 quite a few times. Website has improved but has always been easy to navigate.
Shipping has always been fairly reasonable, timely and accurate..
I had a question regarding comparison of the 5.5 and 4.5 BRMs due to a notation...
"SPECIAL NOTE:THE 15X4.5 ACC-C10-6624 BRM REPLICA WHEEL DOES NOT EXACTLY MATCH THE ACC-C10-6625.
THE OUTSIDE LIP OF THE ACC-C10-6624 IS NOT AS SHINY AS THE ACC-C10-6625."
I got 2 representitive answers from customer service... 1 promising but not complete and 1 pass the buck no real answers and no one taking the next steps.. ..
In the end made a leap of hope, ordered and answered my own quesation.
http://www.thesamba.com/vw/forum/viewtopic.php?p=7190162
Is what it is I guess... Ill continue to shop CIP1 and compare to others.
Edit: follow up.. recontacted by CIP1 Customer Service (Kris) after the fact to clear up a few things..
No harm done....
.
.
_________________
aka Ken {o\!/o}
Its your vehicle- stop askin' for approval-do what YOU like for cryin' out loud
Better to roll em' how you want and wear em' out-than lettin' em' rot out
Its about the going not the showing
Rebuilt to drive not decorate
WANTED: Local Eatin' Joints, Triple D for TheSamba contributions here http://www.thesamba.com/vw/forum/viewtopic.php?t=570510
Search "VOLKSWAGNUT" on YouTube since you cant watch a "certain" BELT change video round here
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BDSBSS23
Samba Member
Joined: January 03, 2008
Posts: 1817
Location: Colorado
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