Atomwerk Engineering Inc. Charles Adams [email protected]

[Bruce]

[[email protected]]

[coopster]

Charles /Jenn
I've sent numerous emails and left a few voicemails can someone get back to me with regards to my order .
Email comms was good up until I paid for my spring plates then no delivery and now no response to emails or calls???

Chris Cooper
[email protected]

[cooter19]

I purchased and paid for IN FULL approximately $4000 in parts from ATOMWERKs. I received a box with two shocks in it quickly. No other parts have arrived. I have been reaching out and was told about a financial matter with credit cards or something. An earlier call they said my powder coat was in. A week or so later, I was told it was still coming. Then I was told that the new oven was not set up. (I will give ATOMWERK some flexibility on the order of my facts as I really do not want to get into an argument of which thing I was told when, I just want my parts and want them to work as promised to make my phone dials work under stock steel fenders on my 55 ragtop)

I don't have anything to go on. What would you guys do?

todays date-9/30/15 NO OTHER PARTS. LAST EMAIL sent by me (September 28th 10:23 am) , NO REPLY.

This cannot be argued against, these are facts.

I wait and will remove this post should things change. This is very close to 12 weeks and counting.


Charles was great on the front side. He has been easy to reach, he solved my issues (assuming I get my parts). I want this to be a good ending showcasing these products. I do not think anyone can say I have not been patient.

[BmxBug]

I agree this retailer sucks ass!!! I don't care how bad ass their stuff iso the lack of respect for their customers is clear enough. I ordered some control arms with new ball joints and boy is the quality shit. Took over 3 months too.

[fly. GTI.]

Yeah...bad ass parts that never get to the buyers...aren't so badass.

I ordered drop plates in August "off the shelf". 2 months and a paypal dispute later, I got my money back, and finally get to order parts from a company that can deliver.

If you're thinking of buying from Atomwerks, don't waste your time...or money. They are a joke.

[cooter19]

DO YOUR RESEARCH BEFORE BUYING FROM ATOMWERKS!!!!

You better pay with a credit card or you may be screwed.

Paid for the parts the first part of July 2015. It is now November 6th 2015!
getting close to 17 weeks!!!!!

I now am filing for full refund from my credit card. Terrible communication, a million excuses, same excuses used on different customers.

Not returning my calls or emails.

Plain and simple, customer pays, does not get parts, equals fraud.

[JDocherty]

Ordered Spring plates about 5-6 weeks back, great communication until I paid in full. Then total silence. Still waiting for email or phone response on order.

I have faith, but loosing a little each day he doesn't respond.

[Frank Monroe]

I would like to put in my 2 cents for what it's worth. I have a 62 ragtop and I put on wide tires on the rear. I had another pair of adjustable plates that came with the car. The problem was the adjuster block dug into the side of the tire. I called Atomwerks and they told me that their adjustment arm was longer and therefore would be inside the wheel area. This would allow for wider tire without interference.

I ordered spring plates on 9/8/15. It took longer than the 4 weeks discussed when ordering the plates. I finally received them on 11/12/15. Parts arrived in good shape. They fit correctly and installed easily. The car now rolls freely. I think this is a quality part, unlike a lot of the parts made overseas. It looks good, fits good, and I think it is designed well. My only disappointment was the time to deliver and the communication throughout the process.

If asked about Atomwerks, my humble opinion is they make good stuff, just takes time to get it.

[Pooks]

narrowed beam, racing adjustable plates, all the bits to go with them ordered and payed for on the 13th May.

I have received one email from Charles on the 25th July thanking me for my patience due to them having issues with their CNC machine but they were back on track and offered a discount on the next future order and telling me to call or email if I have any further issues or questions.

I then emailed for an update on the 28th of September with no reply.
I emailed again on the 12th October with no reply.

On the 21st October I sent another email complaining that I have had no replies, Jennifer replied on the 22nd apologising for not me not having any replies previously and said she would be in the office later that day and would get me an eta... guess what no email came.

I emailed again on the 1st November asking for an update again but no reply.

My last email was on the 10th November complaining of this further failure to contact me and either asking for an eta or my money back ... so far no reply.

I really wanted to support what I saw as great products and I am prepared to wait a reasonable amount of time for them but the failure to stay in contact during this time is really frustrating and a basic failure of customer support hence my posting here.

I am concerned that the response to people that have taken action to get their money back outside atomwerk is that they should have contacted the company first when it is obvious that it is very hard to get a response at all let alone one that provides any real information.

Charles/Jennifer if you do read this post please do reply to my emails and work with me to get my order or at least some resolution. I am not a rich man and the money I have trusted with you is a significant investment for me in supporting your products.

Thanks

Marcos Alonso

[cooter19]

Well, I have had to end the rat race. I have started a dispute with my credit card company as my past 3 un answered emails have left me with no choice.

Let me give you all some perspective. I was put on the expedited list because of my brother who has terminal cancer. The reason being is that this was the last project my brother wanted to complete before dying. My brother is the VW guru not me. He houses all the necessary knowledge to rebuild my car, without these parts, I cannot proceed with a rolling chassis or any further restoration.

Charles seemed touched by the situation and wanted this to work for me. IT HAS NOT WORKED FOR ME AT ALL.

149 DAYS AGO I WAS CHARGED $4,139.28

I received 4 shocks on about july 15th from shockwarehouse.com THAT IS IT. THAT IS ALL I HAVE.

SO I ASK YOU, IF MY DYING BROTHER GETS ME EXPEDITED PRODUCTION AND SHIPPING AND AFTER DAY 149 I HAVE FOUR SHOCKS FROM SHOCKWAREHOUSE.COM,...... DO YOU REALLY THINK YOU WILL GET YOUR PARTS??????????

We have around 39 emails trying to get what I paid for. How do you think you will fare in doing business with them?


SO, my Brother is in his FINAL month of LIFE. We did Thanksgiving two weeks ago so he would have the energy to participate. CHARLES KNOWS THIS and he did not pull through. I Will forever have the memory with this car of how ATOMWERKS ENGINEERING SCREWED ME OUT OF MY BROTHERS DYING WISH.

IF I EVER GET THE CAR FINISHED, THAT WILL BE ONE GREAT MEMORY COURTESY OF ATOMWERKS. HOW THEY SCREWED ME OUT OF A LOVING MEMORY and treasured talents of my brothers touch, AND SHOVED THEIR HORSE SHIT BUSINESS PRACTICE AT ME TO HIS GRAVE!!!!!!!!!!

[[email protected]]

The events that have transpired between us and SOME of our customers, in particular the complaints leading up to this reply, we have had some unfortunate, yet perhaps inevitable changes that must be made within our company and the way we must conduct business with the public (if at all):

1. We are unfortunately no longer able to answer the phone on a consistent basis and therefore we must announce that all further sales are recommended to be conducted via email. If you are looking to purchase directly from us then you should:
a) Contact one of our vendors,
b) Email us, or
c) Call us and leave a message.

2. If you have purchased a product from us and are looking for an estimated time of arrival then you should:
a) Email, or
b) Call and leave a message.

3. If you want to buy a product directly from us and it is already manufactured and available to ship then we would be happy to take your credit card and send it right away.

5. If you want us to start a crazy nice suspension that is going to turn all or your friend's heads and get you faster to the finish line, however it is not yet available from us (in other words, you want us to build you a custom suspension) then we are going to have to:
a) Sign a contract,
b) Make a deposit of 1/2 down,
c) Your payment will have to be either cash, check, money order, or cashier's check. No exceptions.

6. If you want technical support, or want to better understand your VW's suspension the your are unfortunately going to have to:
a) Email us and await for a reply, or
b) Find it on our website. We no longer have the capacity to spend our energy in this area (as much as we honestly wanted to).

7. If you have questions about a direct purchase from us, then all communications need to be exclusively between Atomwerk Engineering and you (not our retailers).

We have reached a threshold in our business that the customer inquiries have exceeded our capacity to respond on a one to one basis. We are still a very small team here and we are working full time in the shop. In the midst of this there have been some very unexpected changes and we found ourselves with a broken down lathe machine, sand blasting, and powder coating operation. Consequently we have had to do some major scrambling around here and rebuilding. The good news is that all operations are resuming this week.

However, the recent chatter about chargebacks has an unfortunate negative effect on us and, by extension, the VW community. Not only does it stifle a growing company who is still in its infancy, but it also makes future customer relations more difficult. Bottom line is that is makes things more difficult for everyone else.

We want to extend many thanks to our patient customers who have remained loyal with us through these unfortunate times. If you are one of these customers we want to assure you that we are working as hard and as fast as we can to get your order to you. You can let us know if you have any more questions, but please understand if we do not respond immediately.

This is the point where I would like to redirect upcoming customers to our retailers, namely Mid America Motorworks in the US, Limebug in the UK, and shortly to follow a vendor in Australia. They are here because they are about customer service, whereas we are about improving suspension technology, bringing forth quality, and most importantly giving pure VW performance to the road without changing what gives your VW its essence; its originality.

Regards.

[cooter19]

Nice Try Charles. Give politics a try. You are not a businessman. In business you produce results. In politics you give blowhard non answers. You have mastered non answers.

FUTURE POTENTIAL CUSTOMERS OF ATOMWERKS,.... Ever ask yourself how many years it will take to actually make a warranty claim should you have one when it takes an unknown amount of months to get your order in the first place???

Throw in the towel Charles. Go back to whatever else you did that allowed you to never commit to ANYTHING. My guess is that you were terminated from whatever that job was as you can't possibly be an asset to any company with your lack of performance.

LET ME GIVE YOU A BUSINESS LESSON,....I don't give my customers ANY EXCUSES. I meet or beat deadlines. (can you believe that's it? That's what I do in my business, I do what I say on time). Do I need to translate that for you?

No business survives the way you pretend to do business. If you would actually attempt to do your part that would be called business. BUT INSTEAD YOU CHOOSE TO COMMIT FRAUD BY STEALING MONEY AND NOT FULFILLING YOUR OWN CONTRACT.

Your a fraud. The gig is up.

[vwinnovator]

[vugbug68]

its quite simple.... if unexpected circumstances prevent you from working on peoples orders

1 tell the customer and offer a refund
2 don't accept more work

honesty and communication = happy customers

its not rocket science
_________________
71 Super - Backroad Thrasher
66 Corvair - Weekend Cruiser
90 4 Runner - Muddin

[cooter19]

[JDocherty]

I still haven't heard back from Atomwerks. I tried sending emails as Charles stated above but still no response.

Might need to contact my bank on a charge back as it seems I might have been scammed.

Next question, who would be a reliable vendor for adjustable drop spring plates?

[vugbug68]

[fly. GTI.]

[cooter19]

ISNT IT INTERESTING THAT THE EMAILS FROM ATOMWERKS, (ALTHOUGH INSANELY RARE) NOW HAVE A GIANT CONFIDENTIALITY AGREEMENT FORBIDING US TO DISCLOSE WHAT IF ANYTHING IS DISCUSSED IN THE EMAILS.......

YOU KNOW THE COMMON TYPE OF CONFIDENTIALITY AGREEMENTS,... LIKE WHEN WE PURCHASE ANY OTHER PART IN THE WORLD ONLINE WHETHER IT BE A TOOTHBRUSH OR ATOMWERKS SUSPENSION.


HMMMM, SEEMS NORMAL TO ME..........