TheSamba.com :: View topic - HouseofGhia - www.house-of-ghia.com

Thu Jun 24, 2010 4:27 am

Just completed a fairly substantial trade with Mike, first time any kind of a trade has ever gone through for me and I'm satisfied with my end.

Mon Jun 28, 2010 8:31 am

Michael did what he promised when he promised. Good to deal with.

Sun Jul 11, 2010 12:30 am

Great speedy transaction.

Wed Jul 14, 2010 7:42 pm

Mike Gregory is TRULY one of the really really great guys in the industry. I have purchased items multiple times from Mike, and just recently placed a very large order for my wife's Ghia resto. ALL of Mike's prices were right on, and he provided quick shipping and awesome customer service. If you need Ghia parts, House of Ghia is the place to shop.

8)

Mon Oct 25, 2010 6:58 pm

I placed an order and it was shipped within the hour. It was packed well and just as described. Great communication as well. Thank you House of Ghia!

Tue Oct 26, 2010 6:23 am

Just made another perfect purchase from Mike and
payment is on the way for more.
Never a problem and great to do business with HoG.

Fri Nov 05, 2010 3:13 pm

just purchased an NOS part from Mike.

not only was his price very generous, but he also bent over backward to keep the shipping cost low.

if all that is not enough, he even returned the small amount of shipping $ he had overestimated- very honest seller.

Fri Dec 10, 2010 11:33 pm

I had a qyestion on a part I was going to order from him. He called me back to verify that the part I wanted would also interchange with a type 34 Ghia. I order the part, and it arrived a couple of days later (the other side of the US). It was exactly as described, and fit like it was supposed to. I'll definitely get more parts from him again. 8)

Fri Dec 17, 2010 5:24 am

Bought a windshield for my 58 from House of Ghia and had them do the installation. They did a great job.

Fri Feb 04, 2011 7:01 am

awesome part,fast shipping and great knowledge about ghias,knows his stuff,thanks Mike

Mon Feb 14, 2011 10:58 pm

You are a splendid seller.
Thank you.

Thu Mar 10, 2011 12:04 pm

Ive been trying to reach Mike at HOG today and I get voice message saying its "Tony with a different phone number" not 503 364 4442.
I thought maybe it could be my cell phone but I had my wife call from her work and got the same message.
Anyone know whats up?
Thanks,
Eddie Ray

oh, I even emailed him earlier in the AM but I know email responses can take a while...

Mon Mar 21, 2011 10:33 pm

Eddie5 wrote: Ive been trying to reach Mike at HOG today and I get voice message saying its "Tony with a different phone number" not 503 364 4442.
I thought maybe it could be my cell phone but I had my wife call from her work and got the same message.
Anyone know whats up?
Thanks,
Eddie Ray

oh, I even emailed him earlier in the AM but I know email responses can take a while...

Our phone modem was infested with ants....true story....I had to forward calls to tony's phone (he's my parts guy) temporarily until the modem could be replaced.

Fri Mar 25, 2011 11:09 am

Got my sscript for my 64 ghia old style from House of Ghia I look everywhere for it and found at the only place I should have looked House of Ghia....Thanks guys...

Tue Mar 29, 2011 9:30 pm

I bought a 58 ghia tank for my 58 bug and was excited to find that the tank I got was better looking than I expected. Mike is very knowledgable about me trying to use this tank to get me a fuel sending / gauge working in my car. Will do future business with him.

Thu Jul 07, 2011 11:48 am

there was a post in the general chat where a customer expressed concerns over a transaction that didnt go as smoothly as desired.

After looking over the emails I sent, I agree I could have worded a couple of statements more clearly so that the customer knew what I was doing and will do so the next time.

I did follow-up with the vendor today to see what might have happened at the hotel to cause the confusion and here is the reply:

"(our normal shipping person) left 1/2 day that shipping day, and looks like (our backup shipping person) didn't put the contact name in the right field. Her name appears in the fedex computer, but was not copied and pasted into the correct shipping field. I apologise for any problems that arose from this situation."

The buck stops here though.....instead of assuming the customer was ok with a direct shipment, I should have been more clear. In this case I was more caught up with the time constraint and thought I was helping get the seals to the destination.

As for the lost shipment at the hotel....the label on box, even though it did not have the customers name, would have had the tracking number which was provided to the customer. Its possible that the box could have been found using that information rather than the customers name. This is not an explanation to shift blame, just as an FYI.

My apologies for the stress caused by this transaction.

p.s. Paul, as for the unanswered email....you mentioned that you read here on theSamba that there were some issues here at HoG with the parts business. I've been hammered with resto commitments and finding a replacement for my parts person. Things are better now since I have a new guy in parts and I apologize for the late response to this issue. The email you sent simply fell off my radar, I should have responded right away. I truly happened to go into General chat late last night and found the post. I almost never go into General Chat but I'm glad I did and was able to respond. If after my response you are still not ok, let me know either here or by email what I can do.

Sat Jul 23, 2011 4:32 pm

Recent order from House of Ghia. Smooth as butt-ah.

Thanks guys.

Dustin

Tue Jul 26, 2011 7:54 am

Mike did a very good deal on some gas caps/shipping that I bought from him.
Very smooth and quick (8 days to the UK via First Class Mail) international transaction. Highly recommended!
Ed

Tue Jul 26, 2011 5:23 pm

I've only got small odds and ends and fews parts needed to finish my restoration on my 1958 cabriolet and Mike @ HOG has come through again for me. He found a convertible-only bolt for my car, an odd-looking bolt you cannot replace at your local hardware store, he emailed me, updating me, found one, shipped it and I offered to pay for it but, he said "for your continued patronage, dont worry about it" - Awesome!
If its not up to your satisfaction, he will make it right.
Thanks Mike!
Eddie Ray

Tue Jul 26, 2011 11:27 pm

House of Ghia is a stand up company with parts that work. I just used their chrome accepting front glass seal as was pleased to see that they actually make a seal that accommodates the factory grippers . For so many years we were forced to remove them because the seals did not room for them.
The seal installed nicely and the re pop trims fit well and asides for straight and having to gently shape them as you installed them they worked great.
My only comment fro improvement Is that this customer who has bought a ton of parts for his restoration was not offered the joiner clips at the point of sale. Now to be honest I do not know if it was a phone order or if ordered on line, I just see too much of small items not being included or the sales team or on line catalog not suggesting that it is needed. While I as much as anyone hate being up sold ,but when it is a needed part and you may be forced to put a used part against something or having to come back to it at a later date.
I would love some feedback on this and only mention it to help people
who have a love or want but do not have the intimate knowledge of a more seasoned hobbyist or professional.

Stacy