TheSamba.com :: View topic

Sun Aug 10, 2014 10:07 am

Oh Lord !!!

I just purchased valve covers, gasket and clips.... everything was fine.... until I paid for the items

AFTER I paid for the items...... I see a very scary fine print....

Why do not disclose the fine print up front ???

I hope do not get screw on these deal!!!!

does anyone has a good exprerience with cbperformance ???

this is my 1st time buy stuff from them and the fine print it is very scary... scecially since they do not show it to you until AFTER you paid.....

quote

FREIGHT CLAIMS: ALL goods shall be considered to be delivered to the purchaser when they are placed in the hands of the carrier and consigned to the purchaser. All claims of loss, damage or destruction must be made by the purchaser to the carrier.
. . . . . . . ALL SALES "AS-IS" - NO WARRANTY - NO REFUND . . . . . . .
We value you as a customer and will make every effort to keep you happy. However, because we sell only highly specialized racing parts, we can make NO WARRANTY whatsoever. Consequently, all sales are on an "AS-IS" basis. These are automobile parts designed for specific uses in automobiles only. The parts may be dangerous and may cause injury if used for any other purpose, or otherwise misused. They may also be dangerous and may cause injury if modified, redesigned or altered before use. CB Performance Products will not assume any liability for and will not pay you for any injuries caused to you or others by any misuse, modification, redesign, or alteration of our products. These parts are not for use on public highways, off-road racing purposes only. CB Performance Products, Inc. will not be responsible for any incidental or consequential damage including direct or indirect labor, towing, lodging, garage, repair, medical or legal expense in any way attributable to the use of any item in this catalog or to the delay or inconvenience caused by the necessity of replacing or repairing any such item. No Exchanges or refunds will be made after (30) days of purchase. No Returns allowed unless authorized with a Return Authorization Number by CB Performance Products. *ALL RETURN AUTHORIZATION NUMBERS ARE VALID FOR 30 DAYS FROM THE DATE AUTHORIZED* Authorized returns must be prepaid. COD shipments will not be accepted. ALL Returns are subject to a 20% restocking fee. Claims for shortages or wrong parts received must be made within 24 hours of receipt of goods.

Sun Aug 10, 2014 10:15 am

That is completely standard for any company that sells any type of product.

Sun Aug 10, 2014 10:21 am

when the disclose of the fine print is upfront or before you hit pay ..... I agree is normal but NOT after you paid for the items

sound to me very scary

It is not a used car or craiglist that I just bought "AS IS"

I just bought a NEW piece of equipment for my car, NEW item, should have warranty...

I hope evreything goes fine....

Sun Aug 10, 2014 11:22 am

CB is probably the longest running aftermarket supplier of vw parts, for a reason.

Sun Aug 10, 2014 11:39 am

I doubt you are at much risk buying a pair of valve covers. Stop stressing over it

Sun Aug 10, 2014 11:41 am

I have bought several times from CB Performance. No issues.

The disclaimer is pretty standard, especially for "racing/performance" parts.

Sun Aug 10, 2014 11:45 am

Cb has a great rep, due to tons of orders their shipping is slow for that reason. They will back up a faulty part if it doesn't work as designed. Dont panic. Disclaimers are standard for any company. Did any of your parts not work?

Sun Aug 10, 2014 11:47 am

CB can't guarantee the shipper will do their job right. They aren't obligated to back them up.

If the stuff shows up damaged by the shipper, this disclaimer basically lets you know that you deal with them (UPS, FedEx, DHL, etc) about the damage they caused, not CB. Because the stuff was fine when CB handed it to them.

Standard stuff from any mail order company.

Sun Aug 10, 2014 11:53 am

CB is a top notch company. That fine print is because everyone is so "sue ready" these days. If you have a problem with any CB part, they will make it right.

Sun Aug 10, 2014 12:54 pm

Been buying stuff from them for many many years without a problem and I'm here in the middle of the pacific! Shipping is a lil pricey thats my only complaint with them and that's only cause they don't use USPS. Costs me like 20$ shipping for one of there slim sump 2$ gaskets. :evil: So I ordered 4 then changed to a Jaycee sump plate!! Nice one lol. HATE IT when that happens. But don't worry they're a great company!

Sun Aug 10, 2014 12:58 pm

CB's "Shipping and Returns" policy is clearly shown on their website, so that you can read about it prior to placing your order.

As stated, it is no different than any other business will state...it is the carrier's responsibility to deliver undamaged goods. I live outside the USA, and my CB orders have always arrived well-packaged, in order to protect parts from damage during transit.

Sun Aug 10, 2014 1:19 pm

Long time CB customer here as well. If you have an issue, and I'm sure you won't, communicate with them. Communication solves a large host of problems.
I bought Brakes from them, had to send them back and be fixed...they took care of it.

Sun Aug 10, 2014 3:54 pm

You won't have any problems with CB, they been around since before me and I suppose they will still be here long after I'm gone. Pat comes on here every now and again, communication is key. Don't drag them through the mud publically till you give them a chance to make things right- they have a good reputation but they won't bend over backwards for people making ham-fisted attempts to defame them online.

Sun Aug 10, 2014 4:07 pm

Pat is a nice guy, and he cares about how customers see CB's products because he is involved in the development of them. He was once in one of the VW magazines as one of the top 10 engine builders in the world.

Sun Aug 10, 2014 4:15 pm

Ya, cb perf is one of the best companies. You don't need to worry.

Sun Aug 10, 2014 8:30 pm

Vito85 wrote:

AFTER I paid for the items...... I see a very scary fine print....

Why do not disclose the fine print up front ???

How old are you?

Most of that is standard bulloney that probably means nothing.

If you have a problem with CB, and YOU handle with a cool head, then your problem will be resolved fairly.

Sun Aug 10, 2014 10:01 pm

Why are you ragging on CB Performance? If you go to the bottom of their home page and look under "Helpfull Info" All the fine print is right there to read before you buy if you take the time. They didn't hide anything

That said, I have 2 aluminm case engine and all the parts are from CB and never had a problem with them and they have been more than helpfull with anything I've had questions about or needed help with.

brad

Tue Aug 19, 2014 12:54 pm

That is completely standard for any company that sells any type of product.
YES IT IS, YOU ARE CORRECTO

CB is probably the longest running aftermarket supplier of vw parts, for a reason.
AGAIN, YES SIR, YOU ARE CORRECT

I doubt you are at much risk buying a pair of valve covers. Stop stressing over it
YES, I OVERSTRESS MYSELF ( NEED PROZAC+CYMBALTA+ETCETERA…..)

I have bought several times from CB Performance. No issues.

The disclaimer is pretty standard, especially for "racing/performance" parts.
I AGREE, YES THEY ARE

Cb has a great rep, due to tons of orders their shipping is slow for that reason. They will back up a faulty part if it doesn't work as designed. Dont panic. Disclaimers are standard for any company. Did any of your parts not work?
SORRY, I’M TRAUMATIZED, I PANIC VERY EASY

CB can't guarantee the shipper will do their job right. They aren't obligated to back them up.

If the stuff shows up damaged by the shipper, this disclaimer basically lets you know that you deal with them (UPS, FedEx, DHL, etc) about the damage they caused, not CB. Because the stuff was fine when CB handed it to them.

Standard stuff from any mail order company
I AGREE, AGAIN, I AGREE

CB is a top notch company. That fine print is because everyone is so "sue ready" these days. If you have a problem with any CB part, they will make it right.
YES, YES YOU ARE RIGHT, CRAZY PEOPLE JUST WANT SUE AND GET EASY MONEY

Pat is a nice guy, and he cares about how customers see CB's products because he is involved in the development of them. He was once in one of the VW magazines as one of the top 10 engine builders in the world.
I WOLUD LOVE TO MEET HIM AND ASKING (BEG) TO BUILD AND ENGINE FOR ME ( WHEN I HAVE THE $$ )
PAT, IF YOU READ ALL THESE, I APOLOGIZE, CBPERFORANCE ROCKS!! HOPE I CAN MEET YOU AND SHAKE UR HAND, AND HOPE ONE DAY I CAN PAY TO GET AN ENGINE MADE BY YOU

BUT SERIOUSLY, I AGREE WITH ALL OF YOU GUYS

IT WAS JUST A PANIC ATTACK
I’M OVERSTRESSED
AS A GREAT COMPANY THEY NEED TO PROTECT THEMSELVES FROM SUE READY PEOPLE

I JUST GOT MY CHROME VALVE COVERS KIT, LOOKS PRETTY GOOD, MY MECHANIC SAID THEY ARE VERY GOOD QUALITY
NEXT STEP…. THE INSTALLATION AND TEST THE VALVE COVERS
:D

Tue Aug 19, 2014 5:11 pm

Fini.