TheSamba.com :: View topic

Mon Jan 04, 2016 2:33 am

Anybody have any idea how I can get in contact with Ray from RS FAB?

I ordered a bunch of parts on the black friday sales including a big shot shifter, and although he has had my money since the 28th of November I have had no correspondence from him at all.

I have emailed him though his site and what has been suggested is his personal email (from one of the other vanagon sites) I have now had to put a dispute though Paypal in hope to get hold of him, that was 4-5 days ago now and still have no response.

Hoping someone can shed some light on what is going on?

Mon Jan 04, 2016 7:06 am

I believe he is moving his shop back to Arizona. His site says he is gone until the 15th or something like that.

Mon Jan 04, 2016 1:14 pm

I considered that is probably the case, just would be nice to get a quick email.

"hey buddy, swamped right now, shifter won't be in the mail for another 4 weeks"

Mon Jan 04, 2016 1:38 pm

PayPal will get you a refund if he doesn't respond.
Stay on top of them.
Moving or not, sounds like a crappy deal on your end.

Mon Jan 04, 2016 2:50 pm

I've purchased 3 shifters from Ray. I got them in what you would probably consider record time, but it was still slow. I have talked with him a couple times and sent him messages. I think Ray is a good guy, perhaps a victim of his own success. I hope he pulls together the business end of his operation, because the product is really good.

Mon Jan 04, 2016 3:40 pm

It sucks to be out cash and get no feedback from the person who has your money. I've chatted with Ray a few times, he seems pretty straight up. Give him a chance.

Mon Jan 04, 2016 3:51 pm

I finally got control of my website and email back today. I had a freelance web designer take liberty and change my password on my website via Wordpress. Sorry Nils, working on what happened. Also had the part time worker I had shipping packages before the move, angry about the move ship 4 of the shifters to himself.

Tue Jan 05, 2016 1:56 am

Ask any yee shall receive!!!

Thanks Ray

Wed Jan 06, 2016 7:00 am

My payment was made on the 29th of sept.

After multiple excuses and delays i received word on the 15th of nov that the parcel had shipped.
(ordered a black 5 speed shifter + linkage kit and adapter to suit subaru for down the track)

On dec 3rd i received my parcel which unfortunately arrived with a polished shifter and was also missing the 5 speed adapter.
I informed Ray that day.

On dec 11th he advised he would send a replacement black shaft and the missing 5 speed adapter.

On dec 14th he advised he would be shipping the parts on the following monday.
I followed up asking for a tracking number and have attempted contact 3 times since but no reply as of yet.

I am now more then 3 months from the payment date and cannot use the shifter in my ute yet :/

Wed Mar 02, 2016 10:08 am

I was going to place an order but was advised not to by someone who had paid in October and still not recieved their shifter,
can those of you wh have had problems post on here if/when they are resolved

Sun Sep 04, 2016 1:08 pm

Any more news on rsfab. My shifter has broken and the Big Shot looks like a great solution. Apparently on sale for $269.99.

Sun Sep 04, 2016 1:16 pm

The Shifter is great and I have purchased four of them. I think it is one of the best improvements you can make. That be said, this is not Ray's only job and he can sometimes disappear for awhile. Apparently he now has stock on hand so that helps.

Sun Sep 04, 2016 2:22 pm

Thanks, I emailed him..

Wed Sep 07, 2016 11:00 am

It's in the mail

Thu Sep 08, 2016 11:40 am

Ordered one as well, per FedEx website, it's in transit. Looking forward to it arriving.

Tue Nov 15, 2016 9:08 am

update:I heard back from rs fab today via email and the mistake I made for shipping address was fixed. Thanks !!!

From everything I hear this is awesome product. However, I am not having any luck getting a response from Ray's company email, and no other points of contact listed. I guess I was expecting a fairly quick turnaround but I have no idea when it will ship. Secondary to that, I made a mistake entering shipping address and I don't know how to fix it on the actual order. That is totally my fault but need help resolving it. I guess will require some patience on my 'part' but for now not sure what will happen and when, and that is tough with a Vanagon parked in my driveway.

Tue Nov 15, 2016 2:08 pm

Midwestfalia wrote: From everything I hear this is awesome product. However, I am not having any luck getting a response from Ray's company email, and no other points of contact listed. I guess I was expecting a fairly quick turnaround but I have no idea when it will ship. Secondary to that, I made a mistake entering shipping address and I don't know how to fix it on the actual order. That is totally my fault but need help resolving it. I guess will require some patience on my 'part' but for now not sure what will happen and when, and that is tough with a Vanagon parked in my driveway.

FWIW I ordered one in september, it was shipped within a day or two, and then it showed up within the week.

Mon Nov 21, 2016 5:44 pm

I too ordered a big shot shifter a few weeks back. I reached out to Ray a while back prior to ordering and he confirmed big shot shifters should ship within a couple of days following an order. May van is parked for the winter season so no big deal however when the van sits for long periods of time...I order parts...and hence get anxious to install them. I've heard nothing but great things about the big shot shifter and can't wait to install it. My original shifter snapped in half while waiting in line at the entrance to Zion National Park earlier this summer. Thankfully the one and only shop in town saved my bacon and welded it back together. I think it's physically impossible to break it now but the trade off is that the shifter sits further away from the driver.

Thu May 18, 2017 8:13 am

Has anyone ordered / received a shifter recently? I have been thinking of getting one but have heard a lot of stories about people not receiving their orders

Thu May 18, 2017 8:21 am

booted wrote: Has anyone ordered / received a shifter recently? I have been thinking of getting one but have heard a lot of stories about people not receiving their orders

I've had mine for a while now (see the post above yours). I've been extremely happy with it. It took a little while to arrive but I believe that was due to bad luck/timing as they were moving their shop to a new location and dealing with a problem involving a past employee who decided to take some of the products with him when he left.