TheSamba.com :: View topic - West Coast Core - Jjmoneyhogg@aol.com

Mon Oct 09, 2006 5:40 pm

Have you bought from West Coast Core (bugnut68) an exchange only works when a customer uses the opportunity to do so if they do not let the vendor exchange a part then its not the vendors fault it lies on the customer to give them the chance to do so. In fact I encourage customers to send parts back if there's a problem and have paid there shipping when it was a truly bad product. We have a good report with the BBB because we do happily exchanges in the unfortunate time of getting the wrong or defective part that's in no part the fault of the customer or the vendor just an oversight as humans do in the course of a day of business.

Mon Oct 09, 2006 11:14 pm

I have brought from you ! check out my previous posting[you know who i am ] and if you are genuine ? redeem yourself by refunding the money that you owe me .It is that simple.
I await your actions with interest .

Tue Oct 10, 2006 8:42 am

So what this really comes down to is everyone wants to bash every one, I read many bloggs in this forum page and all I see is bashing going on. If grammar was such a big topic then 99% of the posters need to go back to school as do I then but that's not what this web sight is for in fact a lot of the people on here call me for advice on there projects almost every day I get a samba customer asking for advice, that's what the samba is for a net work to help other VW enthusiasts. Sure I may not write in correct punctuation's but most on here do not also. And if Very Large Squirrel States I owe you anything why haven't you called us to get your funds from us I do not know who you are if I owe you something I have no problem giving you what we owe to you, I invite you to call us and tell us what we owe you for. and for GeorgeL and yellowsplittie I can appreciate your writing on my lack of typing skills but i never said i was an English whiz i do Volkswagen not teach grammar or English but thank you for the time to address this concern and ill take it under consideration to do better on this but to refer to something you know by hearsay is not very becoming. I do not bash anyone ever, that is why I never come on here. If anyone has questions your more then welcome to call me at 661-726-9915 or visit us at:
West Coast Core
42540 6th st east D
Lancaster,ca 93535

Tue Oct 10, 2006 9:16 am

EMPI customer service thread. Version 2.

You're not gonna fool anyone who has dealt with you & got ripped.
Those that don't heed the warning will get screwed and post back to this thread. Much like GEX, I suppose there's enough turnover in this hobby to keep you in business.

Really, the GEX comparison is pretty right on.

You do a fine job of bashing yourself through your own actions. People reporting those actions aren't the "bashers"-- you are.

Tue Oct 10, 2006 9:38 am

West Coast Core has never tried to fool no one nor have we ripped anyone off that we are aware of every customer who ordered from us has received there product and if they were not satisfied with the quality they could simply call us and exchange for a new one and we have even given there money back when it was a defective part that we sell. We encourage you to call us and tell us what you how you might think you were not treated right with us, what I really think is the samba patrons just do not like ebay sellers and they just like to bash on them which I can except that thinking as we do sell on ebay. I sell to Gex and never been burnt by them Larry to me is a pretty stand up guy in all my dealing but IM not defending how he treated others but in the passed he did exactly what he said he would do without straying. as far as ICY goes you are correct on what you stated my apologies for the lack of typing skills. DSF i know you like to get involved in the vw scene and you seem to generally want to help out and I like that about your inserts in all that you wrote, so instead of keep talking about what you may or may not know maybe try helping if there something we did and you want us to correct it i am all for changes to make customers happier and to help out my customers and maybe in the future we can put this to bed and all help the vw community and keep it going for years to come instead of killing the scene.

Tue Oct 10, 2006 9:40 am

Well, if you're gonna smother me in kind words, I'll just shut the hell up ;)

p.s. Sorry about killing the scene. It started it.

Tue Oct 10, 2006 10:03 am

West Coast Core wrote: West Coast Core has never tried to fool no one nor have we ripped anyone off that we are aware of every customer who ordered from us has received there product and if they were not satisfied with the quality they could simply call us and exchange for a new one and we have even given there money back when it was a defective part that we sell. We encourage you to call us and tell us what you how you might think you were not treated right with us, what I really think is the samba patrons just do not like ebay sellers and they just like to bash on them which I can except that thinking as we do sell on ebay. I sell to Gex and never been burnt by them Larry to me is a pretty stand up guy in all my dealing but IM not defending how he treated others but in the passed he did exactly what he said he would do without straying. as far as ICY goes you are correct on what you stated my apologies for the lack of typing skills. DSF i know you like to get involved in the vw scene and you seem to generally want to help out and I like that about your inserts in all that you wrote, so instead of keep talking about what you may or may not know maybe try helping if there something we did and you want us to correct it i am all for changes to make customers happier and to help out my customers and maybe in the future we can put this to bed and all help the vw community and keep it going for years to come instead of killing the scene.

Good God, man, the least you could do is break up your paragraphs a little bit...reading that many run on sentences gives me--and I'm sure others--a major headache.

Earlier you mentioned that Larry at GEX is a "stand up guy in all your dealings with him." Have you read all the horror stories that this company has put people through?

Tue Oct 10, 2006 10:41 am

West Coast Core,

You don't owe me an apology. I am all for someone stating his case; however, you have to make an effort to be taken seriously.

Tue Oct 10, 2006 11:03 am

"bugnut68, Icy and yellowsplittie" thanks for the tips!
To answer the question about (GEX) No I have not read the horror story that GEX has done, But all I was stating was that when I dealt with Larry (the owner) he did exactly what he said he would do, And was also stating that I was not defending how he treated others. I do not know the cases and its not my place to judge when I was not involved in the circumstances of each transaction so I will just state how I was treated and if he did wrong to others IM sorry to hear that but its not my place to judge there shop when it did not happen to Us.
I like the communication we have started here it nice to talk to the Vw guys out there and hopefully to get to know you all personally.

communication is the best form of advertisement and to get positive results.

Tue Oct 10, 2006 1:31 pm

And if Very Large Squirrel States I owe you anything why haven't you called us to get your funds from us I do not know who you are if I owe you something I have no problem giving you what we owe to you, I invite you to call us and tell us what we owe you for.
West Coast Core
42540 6th st east D
Lancaster,ca 93535[/quote]

Ok - lets keep this simple for people to follow. Please excuse the capital letters, but it make things easier to follow.

1. I order and pay for 1800cc pisons and barrels. YOU SEND ME CYLINDER HEADS?
2. I contact you straight away. YOU IMMEDIATELY SAY IT IS NOT POSSIBLE!
3. I send you a photo of the heads as proof. YOU KIND OF APOLOGISE.
4. I ask for pistons and barrels to be sent immediately. YOU TELL ME ONLY WHEN YOU HAVE RECEIVED HEADS BACK.
5. I send back cylinder heads and e-mail you a proof of postage receipt as requested by you. YOU DO NOT RESPOND OR REFUND THE POSTAGE COST VIA PAYPAL AS ARRANGED AND PROMISED .
6. I phone and e-mail you but get fobbed off and have to explain the whole story to you and your partner again. YOU JUST MAKE EXCUSES.
7. I phone demand a set of pistons and barrels. YOU OR YOUR PARTNER LET IT SLIP THAT YOU DO NOT EVEN HAVE A SET OF THESE AVAILABLE AND THEY ARE ON ORDER!
8. I then demand a full refund AND YOU DO NOT RESPOND.

Total cost is below and after all of this i have still yet to receive anything from you.
Pistons and barrel including postage £223.38
Customs charge (for the cylinder head I did not order) £55.86
Postage for return of cylinder heads £73.35

Total cost £352.59 or
$611.55 as calculated on 01/18/2006

I have a full case file, every e-mail and receipts of postage. I have made every effort to resolve this issue. Now it is up to you to honor your obligation. In this instance I have not reponded by telephone as requested as I feel sure that I would get the usual matter of fact response.
I, and others, await your reply.

Tue Oct 10, 2006 1:39 pm

West Coast Core wrote: "bugnut68, Icy and yellowsplittie" thanks for the tips!
To answer the question about (GEX) No I have not read the horror story that GEX has done, But all I was stating was that when I dealt with Larry (the owner) he did exactly what he said he would do

Curling up with GEX isn't exactly a great move. GEX likely treats their suppliers better than they treat their customers. If they didn't, they would run out of suppliers pretty quick and then where would they get those dubious parts to "rebuild"?

Tue Oct 10, 2006 1:44 pm

actually, this association says something about both companies.

John

Tue Oct 10, 2006 1:53 pm

Very Large Squirrel
I remember the details to this and I also remember you saying you didn't want the pistons any more and I also remember giving you back the funds that you paid on the parts I also remember asking for the receipt that you paid for shipping back to us so we could credit the shipping back to you, and you never sent a copy to us to forward the funds to you. Now if you want the shipping funds back that you paid I will still need a copy of the receipt to do this as I agreed in the emails that we talked in the past and you never sent to us.
We did send you the wrong parts on accident and as I informed you and apologized for the mistake,at the time we had a new shipper and they made a mistake and stated we would fix and pay the shipping back that you paid to send the part back to us. I know communication can break down but you did agree to send a Pict of the receipt to us for the shipping back which you did not, so again i ask for this so you can get paid. This would have been done months ago if this was simply done, and IM not saying this is your fault its just a communication error that went wrong.

Tue Oct 10, 2006 2:09 pm

I understand that Gex is not a well liked company on here by any means am i associated with them and I do understand the fustrations that customers have with them? as GeorgeL states that they treat their vendors better then customers. I am in no way stating that what another company does is right or not right.
John from "aircooled.net" stated that this association says something about us, thats fine to believe, but I also sell to aircooled.net so does this association mean anything? in fact it does goes to show i supply alot of shops and have had vey nice experiances with john every time we had done bussiness together.

Tue Oct 10, 2006 2:46 pm

If you want to bring that up, would you please explain why we have to re-order 1/3 of what we receive (cores) from you, because 1/3 ALWAYS arrives defective? I'd buy more today if I was sure I'd get less defects.

I like getting what we get from you, but don't particularly like having to order twice to get what we paid for once, EVERY TIME.

If you would screen what you ship before you ship it would eliminate this hassle.

It's also REALLY BAD POLICY to tell everyone who your customers are without their permission (this is supposed to be private info; do you also give out their phone #s, addresses, and credit card #s?). Since you did this I have to clarify (because of your poor reputation), that we buy ONE thing from you, and that's clutch discs (used) which we have relined locally.

John
Aircooled.Net Inc.

Tue Oct 10, 2006 2:52 pm

While you're in such a talkative mood, could you explain why you have such a large number of mutually withdrawn negatives on ebay?

Tue Oct 10, 2006 3:06 pm

West Coast Core wrote: Very Large Squirrel
I remember the details to this and I also remember you saying you didn't want the pistons any more and I also remember giving you back the funds that you paid on the parts I also remember asking for the receipt that you paid for shipping back to us so we could credit the shipping back to you, and you never sent a copy to us to forward the funds to you. Now if you want the shipping funds back that you paid I will still need a copy of the receipt to do this as I agreed in the emails that we talked in the past and you never sent to us.
We did send you the wrong parts on accident and as I informed you and apologized for the mistake,at the time we had a new shipper and they made a mistake and stated we would fix and pay the shipping back that you paid to send the part back to us. I know communication can break down but you did agree to send a Pict of the receipt to us for the shipping back which you did not, so again i ask for this so you can get paid. This would have been done months ago if this was simply done, and IM not saying this is your fault its just a communication error that went wrong.

What a load of rubbish ! .This is exactly what i expected from you ! you have never sent me any refunds for the parts or postage and i have already sent you a copy of the postage receipt .
Here is the biggest joke ! i have a copy of a e-mail sent from you[John Moe] on the 02/28/06 to Visa services stating that you NEVER received the heads back . Now you are claiming you have received them ?? If you are going to tell lies make sure you remember what you said .I will e-mail you another copy of the postage receipt and i would suggest you have a good think about your next move . This could go on for a long time and i have no intention of letting this drop until i have been refunded monies owed.

Tue Oct 10, 2006 3:27 pm

That's a good topic about the feedback every mutually withdrawn that's either a natural or negative I do my best to make the customer happy a lot of times they just don't like that it takes longer then it should with the shipping company even though we ship out the next business day on most occasions. Basically if there's a problem the best way to stop a problem is communication., which i will bend over backwards to help when there's a problem As far as John from aircooled.net Ill take you up on the order and send them off to you thanks for the order! :D

Tue Oct 10, 2006 3:31 pm

Hi,
postal receipt now sent to you and also my Paypal details so now hopefully i can receive a full refund for postage, customs fee's and last of all for the pistons and barrel i paid for and never received .
What more can be said ?

Tue Oct 10, 2006 3:47 pm

Very Large Squirrel: we received the heads back in April from you, you received the credit of $383.28 from us on Feb 18 2006. We just got off the phone with your credit card company and stated this was sent to you on this date. Please feel free to call your credit card company to see that you were refunded on this date and all we were waiting on was the Pict of the receipt to send you the shipping charges back to you.