CIP1 - [email protected]

[Soupbowl]

I live only 3 hours away from CiP1, I have ordered about 3.5 grand worth from them in the last 6 months. I always pay the 24$ shipping and get all my orders the next day USUALLY.

For me they have been pretty good, but i did buy a disk kit from them and the disks were chipped to piss, I emailed them talked to 1 guy and told him i had pictures and all. He told me to email someone else and then they all quit answering my emails.

Either then that they were good, though I am still a bit burner about the breaks, i would use them again. But i plan to use aircooled.net for alot more stuff just because the service is worth the cost.

[Basilbomb]

i won't be buying from them anymore. order a set of nice alloys and i drop them off at the tire shop to get wheels mounted and i get a call back saying there are two four bolt hole wheels and two five bolt hole.

i call cip back and before they'll accept the return i have to take photos and email them to them, which is bs. reluctantly they accept the two wrong ones back, and they'll replace them but i have to pay for two new ones if i want them to ship replacements right away or else i have to wait until they receive the old ones (which was their screw up) in their warehouse before they'll ship the replacements.

I go to mount the two good ones just to see how they'll look, when i discover the alloy wheel hardware kit they shipped (the one they told me will fit my 68 single cab) is for a bug and way too small. my $600.00 has been in their bank account for two weeks and i still don't have alloys on my truck. i had a classic cruise today and i had to attend with crappy wheels of mismatched colours and missing one hubcap.

[69 Jim]

I had placed an order via the internet two weeks ago, once it was sent I realized I forgot to include an item. I called them on the phone and asked if they would please consolidate my orders, (the initial order qualified for free shipping) and the chickie there said it was IMPOSSIBLE to modify an order once it is sent. I'm sure she just didn't want to get off her ass.

I have spent quite a few bucks with them over the years, but I no longer will. Hopefully some of you will read this and try someone else next time.

[74bug]

THESE GUYS DON'T STAND BEHIND WHAT THEY SELL

I'm thru with cip, they have the WORST customer service i've ever seen. That Kris Ingaldson guy is an a$$.

I've been waiting since dec 07 for correct defect seals for the front turn signals, every month or so i email him and he emails me back "what seals", damaged parts, defective parts is all i receive. If you order stuff from them and don't have a problem great, but the minute you have an issue, there is NO CUSTOMER SERVICE. i could go on, post emails from these guys, but i just wanted to share with you the total lack of customer service if you have a problem, keep this in mind when you order from these guys.....

[70 140]

I am careful about what I buy from them... That said, I just recieved an order I placed with them, just a bunch of consumable stuff, cables, gaskets, etc. I have never had a problem with a shipment, from what I have read here, I don't want to.

I placed the order, and recieved my items one week later to the day - that was the free shipping. All of the items were included, and well packed considering what they are.

[WileyVW]

I pay $17.00 to have an order sent ups ground 2-3 day delivery. It takes them three days before they send it out!! This is POOR customer service.
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WTB Plate surround from Memphis

1968 OG, camper 14"Fuchs & Gilmore A/C, XMI,Bose,Dual Batteries,Jet-Hot Exhaust,

[69 Jim]

[EZ Gruv]

I ordered a body panel from cip1 last week. It arrived today, very well packaged. No issues here.
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Eric
1977 Deluxe Westfalia - 2.0L FI Type IV, Completely Original
Photographer for HotVWs, VolksWorld, AirMighty, VW Camper & Commercial, Hayburner, and more.
My Photography Page.

[visibleink]

[BDSBSS23]

I like Cip1 because of the quality but the shipping takes so long! I like Wolfsburg they ship in like 3 days when CIP1 ship 7 to 10 days!
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58 beetle AKA Black Beauty http://www.thesamba.com/vw/forum/viewtopic.php?t=496780&highlight=black+beauty
65 micro bus (project)
http://www.thesamba.com/vw/forum/viewtopic.php?t=522611&highlight=std
Pillar repair with 65 bus
http://www.thesamba.com/vw/forum/viewtopic.php?t=530360

[stickan]

They are outstanding on international shipping. Takes just 2- 4 days to Sweden.

[visibleink]

[fatapple]

Hi all, I placed my first order with Cip1, went with the free shipping and received everything I ordered and it was at my place in five business days, that was coming from B.C. to Ontario, very happy. Now on the other hand as someone stated in an earlier post about using a Local Bug shop, I ordered a rear fender from a shop here in Ontario ( not to local 3hrs away) on April 12 and was told I would have it in two weeks, called today hoping to have it today and was told another two weeks before they will get it, total bullshit, I am kicking myself for not ordering it from Cip1 because I would have had it by now and would have saved $60 doing so. The so called Local shop didn't get a new customer but a bitter one time customer.

Chris
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My 1st VW 55 Oval Canadian Standard
2nd 72 Superbeetle Convert
Current 62 Ragtop & 56 Oval Canadian Standard & 63 Sedan

[oibovveroi]

i have this month long thing going on with cip1 over a roof rack,i had to send a bunch of pictures and such.
an awful lot of emails as well between two people there.
they said it would take awhile to get the company (flat-4)to respond on IF they will warrenty this thing.
shoot,i would have took a store credit with what i spend there!
looks to me like i get to hold the bag on this thing,all the wood slats warped and rust is forming in between the wood slats...and it was powder coated!
now that my 69 is done i was going to start my new project.
this thing is going to be a ground up project.
i will no longer use cip1 because they dont seem to stand behind what they sell.
i used them for the last 3 years and soon as something failed me they do nothing.
its about doing right by your customers.
i am STILL waiting to hear from them but looks like they are telling me f##k you with no emails and no answers.
buyer beware!
evrything will be fine as long as nothing goes wrong.

[Glenn]

Lets keep it all in one place. Use this topic: http://www.thesamba.com/vw/forum/viewtopic.php?t=51605
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Glenn
74 Beetle Specs | 74 Beetle Restoration | 2180cc Engine
"You may not get what you pay for, but you always pay for what you get"

Member #1009

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