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nilza Samba Member
Joined: May 21, 2007 Posts: 342 Location: brisbane australia
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Posted: Mon Jan 04, 2016 2:33 am Post subject: What's up with RS FAB? |
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Anybody have any idea how I can get in contact with Ray from RS FAB?
I ordered a bunch of parts on the black friday sales including a big shot shifter, and although he has had my money since the 28th of November I have had no correspondence from him at all.
I have emailed him though his site and what has been suggested is his personal email (from one of the other vanagon sites) I have now had to put a dispute though Paypal in hope to get hold of him, that was 4-5 days ago now and still have no response.
Hoping someone can shed some light on what is going on? _________________ still floating around the web somewhere |
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ScottShelley Samba Member
Joined: October 15, 2012 Posts: 596 Location: California
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Posted: Mon Jan 04, 2016 7:06 am Post subject: Re: Whats up with RS FAB? |
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I believe he is moving his shop back to Arizona. His site says he is gone until the 15th or something like that. |
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nilza Samba Member
Joined: May 21, 2007 Posts: 342 Location: brisbane australia
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Posted: Mon Jan 04, 2016 1:14 pm Post subject: Re: Whats up with RS FAB? |
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I considered that is probably the case, just would be nice to get a quick email.
"hey buddy, swamped right now, shifter won't be in the mail for another 4 weeks" _________________ still floating around the web somewhere |
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insyncro Banned
Joined: March 07, 2002 Posts: 15086 Location: New York
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Posted: Mon Jan 04, 2016 1:38 pm Post subject: Re: Whats up with RS FAB? |
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PayPal will get you a refund if he doesn't respond.
Stay on top of them.
Moving or not, sounds like a crappy deal on your end. |
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ScottShelley Samba Member
Joined: October 15, 2012 Posts: 596 Location: California
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Posted: Mon Jan 04, 2016 2:50 pm Post subject: Re: Whats up with RS FAB? |
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I've purchased 3 shifters from Ray. I got them in what you would probably consider record time, but it was still slow. I have talked with him a couple times and sent him messages. I think Ray is a good guy, perhaps a victim of his own success. I hope he pulls together the business end of his operation, because the product is really good. |
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BavarianWrench Samba Member
Joined: January 18, 2004 Posts: 1045 Location: Oceans Edge
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Posted: Mon Jan 04, 2016 3:40 pm Post subject: Re: Whats up with RS FAB? |
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It sucks to be out cash and get no feedback from the person who has your money. I've chatted with Ray a few times, he seems pretty straight up. Give him a chance. |
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rsfabparts Samba Member
Joined: December 01, 2013 Posts: 18
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Posted: Mon Jan 04, 2016 3:51 pm Post subject: Re: Whats up with RS FAB? |
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I finally got control of my website and email back today. I had a freelance web designer take liberty and change my password on my website via Wordpress. Sorry Nils, working on what happened. Also had the part time worker I had shipping packages before the move, angry about the move ship 4 of the shifters to himself. |
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nilza Samba Member
Joined: May 21, 2007 Posts: 342 Location: brisbane australia
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Posted: Tue Jan 05, 2016 1:56 am Post subject: Re: Whats up with RS FAB? |
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Ask any yee shall receive!!!
Thanks Ray _________________ still floating around the web somewhere |
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avwboy Samba Member
Joined: March 11, 2006 Posts: 59 Location: sydney , downunder
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Posted: Wed Jan 06, 2016 7:00 am Post subject: Re: Whats up with RS FAB? |
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My payment was made on the 29th of sept.
After multiple excuses and delays i received word on the 15th of nov that the parcel had shipped.
(ordered a black 5 speed shifter + linkage kit and adapter to suit subaru for down the track)
On dec 3rd i received my parcel which unfortunately arrived with a polished shifter and was also missing the 5 speed adapter.
I informed Ray that day.
On dec 11th he advised he would send a replacement black shaft and the missing 5 speed adapter.
On dec 14th he advised he would be shipping the parts on the following monday.
I followed up asking for a tracking number and have attempted contact 3 times since but no reply as of yet.
I am now more then 3 months from the payment date and cannot use the shifter in my ute yet :/ |
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booted Samba Member
Joined: May 16, 2008 Posts: 11 Location: luton uk
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Posted: Wed Mar 02, 2016 10:08 am Post subject: Re: Whats up with RS FAB? |
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I was going to place an order but was advised not to by someone who had paid in October and still not recieved their shifter,
can those of you wh have had problems post on here if/when they are resolved |
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shepherdsond Samba Member
Joined: April 25, 2005 Posts: 439 Location: Bellingham, WA
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Posted: Sun Sep 04, 2016 1:08 pm Post subject: Re: Whats up with RS FAB? |
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Any more news on rsfab. My shifter has broken and the Big Shot looks like a great solution. Apparently on sale for $269.99. _________________ 87 Syncro Hightop Camper
3 knobs + solid shaft
2.2 Phase II Subaru
Hi-Top build thread:
http://www.thesamba.com/vw/forum/viewtopic.php?t=534517 |
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ScottShelley Samba Member
Joined: October 15, 2012 Posts: 596 Location: California
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Posted: Sun Sep 04, 2016 1:16 pm Post subject: Re: Whats up with RS FAB? |
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The Shifter is great and I have purchased four of them. I think it is one of the best improvements you can make. That be said, this is not Ray's only job and he can sometimes disappear for awhile. Apparently he now has stock on hand so that helps. |
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shepherdsond Samba Member
Joined: April 25, 2005 Posts: 439 Location: Bellingham, WA
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shepherdsond Samba Member
Joined: April 25, 2005 Posts: 439 Location: Bellingham, WA
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thunderstick12 Samba Member
Joined: December 07, 2015 Posts: 7 Location: Washington
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Posted: Thu Sep 08, 2016 11:40 am Post subject: Re: What's up with RS FAB? |
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Ordered one as well, per FedEx website, it's in transit. Looking forward to it arriving. |
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Midwestfalia Samba Member
Joined: November 14, 2016 Posts: 2
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Posted: Tue Nov 15, 2016 9:08 am Post subject: Re: What's up with RS FAB? |
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update:I heard back from rs fab today via email and the mistake I made for shipping address was fixed. Thanks !!!
From everything I hear this is awesome product. However, I am not having any luck getting a response from Ray's company email, and no other points of contact listed. I guess I was expecting a fairly quick turnaround but I have no idea when it will ship. Secondary to that, I made a mistake entering shipping address and I don't know how to fix it on the actual order. That is totally my fault but need help resolving it. I guess will require some patience on my 'part' but for now not sure what will happen and when, and that is tough with a Vanagon parked in my driveway.
Last edited by Midwestfalia on Tue Nov 15, 2016 2:12 pm; edited 1 time in total |
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rfoubi Samba Member
Joined: March 21, 2004 Posts: 224 Location: Rossland BC
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Posted: Tue Nov 15, 2016 2:08 pm Post subject: Re: What's up with RS FAB? |
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Midwestfalia wrote: |
From everything I hear this is awesome product. However, I am not having any luck getting a response from Ray's company email, and no other points of contact listed. I guess I was expecting a fairly quick turnaround but I have no idea when it will ship. Secondary to that, I made a mistake entering shipping address and I don't know how to fix it on the actual order. That is totally my fault but need help resolving it. I guess will require some patience on my 'part' but for now not sure what will happen and when, and that is tough with a Vanagon parked in my driveway. |
FWIW I ordered one in september, it was shipped within a day or two, and then it showed up within the week. |
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jamin307 Samba Member
Joined: October 16, 2015 Posts: 82 Location: Denver, Colorado
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Posted: Mon Nov 21, 2016 5:44 pm Post subject: Re: What's up with RS FAB? |
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I too ordered a big shot shifter a few weeks back. I reached out to Ray a while back prior to ordering and he confirmed big shot shifters should ship within a couple of days following an order. May van is parked for the winter season so no big deal however when the van sits for long periods of time...I order parts...and hence get anxious to install them. I've heard nothing but great things about the big shot shifter and can't wait to install it. My original shifter snapped in half while waiting in line at the entrance to Zion National Park earlier this summer. Thankfully the one and only shop in town saved my bacon and welded it back together. I think it's physically impossible to break it now but the trade off is that the shifter sits further away from the driver. |
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booted Samba Member
Joined: May 16, 2008 Posts: 11 Location: luton uk
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Posted: Thu May 18, 2017 8:13 am Post subject: Re: What's up with RS FAB? |
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Has anyone ordered / received a shifter recently? I have been thinking of getting one but have heard a lot of stories about people not receiving their orders |
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jamin307 Samba Member
Joined: October 16, 2015 Posts: 82 Location: Denver, Colorado
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Posted: Thu May 18, 2017 8:21 am Post subject: Re: What's up with RS FAB? |
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booted wrote: |
Has anyone ordered / received a shifter recently? I have been thinking of getting one but have heard a lot of stories about people not receiving their orders |
I've had mine for a while now (see the post above yours). I've been extremely happy with it. It took a little while to arrive but I believe that was due to bad luck/timing as they were moving their shop to a new location and dealing with a problem involving a past employee who decided to take some of the products with him when he left. |
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