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pgtips
Samba Member
Joined: July 23, 2009
Posts: 860
Location: essex
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 Posted: Tue Jul 19, 2016 5:37 am Post subject: anyone live near West Coast Metric, Harbor City, CA ? |
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Hi,
this is a bit of an unusual request for help but I am running into problems getting parts shipped from West Coast Metric, Harbor City CA to the UK.
I don't know for sure whether the problem is with the courier who is supposed to collect (FedEx) or WCM not packaging/labelling it up properly or something else but its starting to become more difficult than it should be and I just wonder if there might be a nicer way to do this.
My difficulty is I am UK based but I arranged a courier, paid in full, then sent WCM the label. All that had to happen was WCM put the label on the box and courier collects. It should have been straightforward enough but 2 weeks later the parts haven't moved and courier says they keep attending and I can't figure out what the issue is. I emailed WCM several times but its not making any sense.
Courier company say "the courier informed that there was a failed collection attempt , please ensure the sender handover the parcel "
but why wouldn't they hand over my fully paid for good ? Its all a bit odd.
I'm going to try again today to resolve this but I'm 8 hours out timezone.
If anyone is nearby maybe another option might be open to me, if I don't make progress today someone pick it up on my behalf, then I'll sort out the courier from yours to mine. Its small and lightweight, 2 x side window woods.
I know its a big ask but I'm hoping a fellow enthusiast could give me a lift up here if it remains in deadlock for much longer,
Many thanks,
PG |
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FeelthySanchez
Samba Member
Joined: February 03, 2011
Posts: 1349
Location: Now is that a real poncho, or a Sears poncho?
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| Posted: Tue Jul 19, 2016 7:59 am Post subject: Re: anyone live near West Coast Metric, Harbor City, CA ? |
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PG,
An odd situation for sure.
But, are all parties aware of FedEx's international delivery policies?
The only reason I ask is because for any type of int'l delivery, FX used to have an additional flat rate of USD $25 per parcel, on top of normal fees. Bastards.
Maybe shoot me a PM w/ the invoice # & other pertinent details, as I get by there once or twice a week. Might be able lean on somebody 
_________________
| modok wrote: |
| I would like if you had enough clue to communicate what you are doing. |
| Ryan Tucker wrote: |
| Enough clue..Whats that mean? |
| OldIronSpine wrote: |
I'm not sure how compression works.
Turbos don't produce torque, they produce HP. Instead of torque.
The real problem with NA engines is you don't hear the nice whine of the turbo as it spools up.
Before I commit, I'm going to do more research because I don't really know what piston rings are. |
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rockerarm
Samba Member
Joined: December 16, 2009
Posts: 3552
Location: Los Angeles
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| Posted: Tue Jul 19, 2016 11:15 am Post subject: Re: anyone live near West Coast Metric, Harbor City, CA ? |
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Hi. A samba member here 420GOAT lives very close, city of Wilmington. He also sells items in the classifieds so should be knowledgeable about shipping.
Bill |
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andrewvwclassic
Samba Member
Joined: January 25, 2012
Posts: 920
Location: los angeles
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| Posted: Wed Jul 20, 2016 12:07 am Post subject: Re: anyone live near West Coast Metric, Harbor City, CA ? |
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| Would seem kind of hard to do for anyone considering when you try to use their sight it will not allow you to log into your own account. I needed seat tracks they had for my type 3 and wound up getting them somewhere else. Imo if a site hase the welcome lights on and acts funny too, do not trust them. So there is my opinion I have heard a lot of people order from them without problems but with all the legit reputable sellers I have dealt with, with satisfaction, I have no problem overlooking them. |
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pgtips
Samba Member
Joined: July 23, 2009
Posts: 860
Location: essex
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| Posted: Thu Jul 21, 2016 1:30 am Post subject: Re: anyone live near West Coast Metric, Harbor City, CA ? |
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the shipping side of things was all fine, I arranged to FedEx, weights, content etc all good there. The problem is it just doesn't look like label was attached to box or its not being handed over.
Now West Coast Metric are saying they DID hand it over several days ago, but don't tell me which day and no receipt or slip to show this. Fed Ex still saying no package collected.
If it wasn't so important I wouldn't mind but I expected the parts here by now, a pair of 1/4 woods for my bug, https://www.westcoastmetric.com/product/151-211A%2...m_search=1
I've arranged packaging for years, you have to if you want odd parts sometimes, and never had anything so difficult as this.
So now its a bigger problem, WCM say they handed it over and its not their problem (its mine !), FedEx say they've not recieve anything (and WCM wouldn't hand it over to them) but the bottom line is I've still got a bug in my garage that I can't finish 
I need the parts not a shed load of hassle.
_________________
1975 1.8l FI Auto Westy - Subaru converted
1971 356 kit 1600 TP - semi/stickshift
1971 1302 LS - semi/stickshift
Trim ring info here -> http://www.thesamba.com/vw/forum/viewtopic.php?t=559668
http://www.thesamba.com/vw/forum/viewtopic.php?t=451210
http://www.thesamba.com/vw/forum/viewtopic.php?t=479721 |
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Chochobeef
Samba Member
Joined: May 01, 2013
Posts: 811
Location: Ft. Worth, Texas
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| Posted: Thu Jul 21, 2016 7:28 am Post subject: Re: anyone live near West Coast Metric, Harbor City, CA ? |
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If WCM said they handed the package over, then its now FEDEX's fault and issue. You paid for a label correct? Said label has a number on it. Do you have this number? If so, this is now on FEDEX to find the driver who went to this location to pick up the box. Raise hell with them. Goto managers in the departments until you get/find someone who is going to help you. If they disconnect, call again and raise more hell, and go higher in the chain. Get names of people you talk to and the office they are in.
Should you have to do this? No. Does it need to be done? Yes.
I feel bad for you. I personally hate FEDEX as they have lost more shit than I care to remember from a previous job of mine where shipping was important. I hope you can get this resolved. |
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FeelthySanchez
Samba Member
Joined: February 03, 2011
Posts: 1349
Location: Now is that a real poncho, or a Sears poncho?
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| Posted: Thu Jul 21, 2016 9:10 pm Post subject: Re: anyone live near West Coast Metric, Harbor City, CA ? |
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PG,
Just sux.
The FX situation now sounds quite like a "smoked parcel": the lorry driver blew it.
Aka: package disappeared/stolen.
The FX Track # from any documentation will be of benefit here, & prepare to camp-out by the phone for hours. Raise all HELL & G' luck.
_________________
| modok wrote: |
| I would like if you had enough clue to communicate what you are doing. |
| Ryan Tucker wrote: |
| Enough clue..Whats that mean? |
| OldIronSpine wrote: |
I'm not sure how compression works.
Turbos don't produce torque, they produce HP. Instead of torque.
The real problem with NA engines is you don't hear the nice whine of the turbo as it spools up.
Before I commit, I'm going to do more research because I don't really know what piston rings are. |
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pgtips
Samba Member
Joined: July 23, 2009
Posts: 860
Location: essex
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