DasAutoAccessories - [email protected] - Walter Santoni

[SICKFRID]

I purchased one of DasAutoAccessories new bus shifters and it looks great and appears to be a quality product. The price is right, it comes with a lot of extras to allow for different height options, and I would definitely buy again.
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6x More Likely (1N3)

[lesterlestergarcia]

Very reliable seller and parts work properly, good communication with seller and quick response. No problem doing business with this company.

[Drei]

I purchased the horn grills and am very happy with the product and service received. The original shipment was lost by the shipping carrier. Once I notified Walter, he quickly sent out another which I received quickly. If you are hesitant to do business with DasAutoAccessories, don't be. Walter will take good care of you.

[Volksfolken]

I placed an order for a parcel tray on 23 June 2022 from a seller listed as ´´´Das Auto Accessories´´. The price was listed as $199 ´´includes shipping in the continental US´´. The seller is listed in Catiac, California, and I am also in the continental US. PayPal charged me $239, and sent my payment to ´´Durango Trading LLC´´. Since both the charge and the seller´s name were different from the ad, I decided to wait to see if the sale was legitimate before contesting the additional cost. These looked like red flags.

I received no order confirmation, so I emailed the seller the next day. Walter Santoni responded, saying that he had gotten the order, but did not confirm what the order was. A week later, on 30 June, I still had not received any shipping information, so I emailed again. Santoni emailed that the package was waiting for pick up by DHL on 1 July. On 2 July I still had not received a tracking number, so I emailed again. On 3 July Santoni povided the tracking number, which is when I learned that the parcel tray was in Brazil, not in California.

DHL expected to deliver the tray on 6 July, but on that date DHL was still waiting on information to allow the package to clear customs. DHL cancelled the delivery date, so on 6 July I emailed Santoni again, asking him to provide the information DHL needed. Santoni did not respond, so I emailed again on 7 July, telling him that if he did not respond within 24 hours, I would be filing complaints with PayPal and Visa. Very quickly, Santoni responded and said he had ´´opened a claim´´ with DHL.

On 8 July DHL finally indicated that the shipment had left Sao Paulo. The parcel tray arrived on 12 July. The tray is thin and light. It fits well. Paint is not done as well as the tray shown in the photos, and I´d say that the tray is not as sturdy-looking, but it´s hard to tell the thickness of the metal in the photos. Nonetheless, it should serve, and unlike plastic, be repairable if it isn´t as sturdy as I hope. I was happy to receive it, but very unhappy with the whole process, and with being charged far more than the price of the tray than the price listed in the ad.

Communication with the seller was terrible; no information was ever voluntarily given,and I had to chase every interaction myself -- up to and including making sure the package made it out of Brazil. I consider that the ad is deceptively written. The company name isn´t the one actually transacting business, the location is listed as California, when it is actually in Brazil, and the price charged is considerably more than the price listed in the ad. If I had known these things in advance, including that I would be charged $40 -- 20 per cent -- more for the item than the price listed in the ad, I would not have ordered.

On 12 July I requested a refund for the overcharge from Santoni. He emailed back, and said, essentially, that everyone knows that PayPal adds the shipping onto the price -- which is completely irrelevant to his ad, which clearly states that shipping is included, and clearly is intended to mislead the buyer into believing that the part ships from California, within ´´the continental US´´. I won´t knowingly order from Santoni, ´´Das Auto Accessories´´ or ´´Durango Trading LLC´´ again, and I´d caution others to keep my experience in mind if choosing to order from him themselves.

As of the posting of this feedback, Santoni has refused to refund the overcharge. If he does so in the future, I will update here.

[EverettB]

The parcel tray ad:
https://www.thesamba.com/vw/classifieds/detail.php?id=2502957

I'm not questioning your feedback as you have valid issues but I'm wonder how you didn't know it was $239 before purchasing it?

If you click on the Buy Now link in his ad, it goes to Paypal and says you are being charged $239 before making the payment.
(I just tried that)

The Buy link in the ad is:
https://www.paypal.com/cgi-bin/webscr?cmd=_xclick&...et=UTF%2d8

In that link I can see his price is set to $239, this part of the link above:
amount=239
This seems like an error if it's supposed to be $199 - He should fix it.
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[Volksfolken]

Yes, I did know that the charge was $239, and I did go ahead, assuming that it was probably a shipping charge added incorrectly -- and that it could be sorted.

When the payment went through under a different company name, I realized that I may have more of an issue than just the shipping price, so, as I wrote above, I decided to see if the sale went through before attempting to address the shipping charge alone. I preferred to fight one battle instead of two, if things came to that.

And, yes, the price certainly should be $199 everywhere -- because that´s the price quoted for the parcel tray, with shipping included in the continental US. Which is where any reasonable person would have assumed the parcel tray was.

Yes, Santoni should correct this, and also the location and name of his business, for his own comfort and for transparency for his customers.

[Volksfolken]

Update to my feedback above, regarding the parcel tray: I received an email from Walter Santoni today (29 July) offering to ´´send the money back´´ if I delete my feedback.

I am replying to Santoni pointing out that the feedback is honest, and that I am not willing to delete it.

[Volksfolken]

I have just received a private email from Walter Santoni, minutes after I posted the update above, in which Santoni says ´´Nice, we have a deal, I return your money back and you delete all the comments´´.

We do NOT ´´have a deal´´, and as noted above, I am not willing to delete my honest feedback.

At this point, I accept that I have overpaid for the parcel tray, and I am not interested in cooperating with Santoni´s wish to pay me to remove my feedback. I will not communicate with him further, and consider the matter closed.

[DasAutoAccessories]

This is WALTER SANTONI here, doing business since 1999, we have Company Websites, Ebay Websites, many accounts on TheSamba, etc...all with 100% positive feedback, we have a reliable business.

It seems you dont have nothing to do, just writing here again and again to confuse everyone with prolonged novels.

Sorry to say this, but YOU ARE WRONG, and the first case I had in 20 years, when an item says "price" then you click to the PayPal link and see the price + shipping cost (if not why did you click on? I have to pay the shipping cost, right?), on the contrary, "price SHIPPED" then you click the PayPal link and the its the same value (shipping cost INCLUDED).

I ve already talk to Everett, I think his reply already answered your doubts. Its a shame we all TheSamba community have to read this kind of novels.. but there exists.

I decided to offer your the money back, because I see you need it and also to not confuse every one on this website, not because I am a scammer, as I told you I DID THE RIGHT THING, I ve just sell an item and YOU DECIDE to pay for it, price plus shipping cost, if not you would click on. You can also ask me before, dont you?

Remember this forum is to write or comment about item quality or customer experiences (real ones) not to express unsolved personal issues in the real life or just writing every day because you dont have nothing to do. This is a serious Website. If you have to talk with me, call me and we solve it... like every human being do without all this novels like serious people.

Have a nice day and I ll be awaiting for your call to talk and solve it in a professional way.

Thank you for your time.

Walter.

[wheel607]

I believe this ad IS misleading. It says shipping is INCLUDED in continental US which should make it $199. BUT, when you click on the pay link it says $239. The buyer has been misled. Simple, change the ad NOT to read shipping included. SELLER this is not right!!

[DasAutoAccessories]

[Phil 67]

Purchased a stop light from DasAutoAccessories on 7/14/2022. Received item in a timely manner. This seller is great to deal with. I contacted him about an issue and he replied back quickly and corrected the issue. I would not hesitate to do business again with this seller. I too misunderstood the shipping but I figured it out that shipping is added at time on purchase. Happy camper and the stop light looks great

[axgrind]

Purchased flower vase from DasAutoAccessories Best seller and fast ! Quality of vase is beautiful !!!
Great seller !!

[Dickie B]

For being told before I ordered a Jim Dandy rack that it would be 6-7 days to deliver, I finally got a full refund 3 WEEKS later. I will not be back.

[DasAutoAccessories]

[Dickie B]

If that were the case, you should’ve said something from the beginning and it shouldn’t have taken so long to resolve. I’ll pass on ordering any parts. Thank you.