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Rave: Glenn Ring - glenn @ glenn-ring.com
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Envious
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Joined: January 08, 2003
Posts: 1798
Location: Toronto, Ontario, Canada
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PostPosted: Fri Feb 25, 2005 12:56 pm    Post subject: Rave: Glenn Ring - glenn @ glenn-ring.com Reply with quote

I've always said that providing good service is simply. Set a reasonable expectation for the buyer and then meet that expectation. That's good service. If a vendor sets too high an expectation that cannot be achieved, he looks like a shmuck.

Last summer I bought one of Glenn Rings, now famous, restored Bosch 010 distributors. I went the whole nine yards with an NOS brown cap, correct condensor, etc. It was beautiful when I got it. I promptly installed it on my 64 squareback and it ran as well as I was hoping it would.

While working on the motor I ruined the finish on the distributor by spilling fuel all over it. I contacted Glenn about what I had done and he told me to ship it back so he could strip off the paint and refinish hit to his level of quality at no charge. I explained to him several different ways that this was entirely my fault and still only charged me for shipping.

To top off the entire transaction, Glenn just emailed me to say that he received the distributor this morning and he had already completed the work.

That's good service.

If you're ever considering a properly restored distributor for your car, I would highly recommend that you look Glenn up. I guarantee you won't be disappointed with the results.
Image may have been reduced in size. Click image to view fullscreen.

Mine refinished.
Image may have been reduced in size. Click image to view fullscreen.

_________________
71 Type 1302 Custom
64 Type 151
63 Type 117 L469 Anthracite
64 Type 361 L575 Nutria
64 Porsche 356c
56 Type 113 L227 Strato Silver
52 BSA C11G
59 Heilite Single Wheel Camping Trailer
56 Allstate Single Wheel
84 Vanagon Westfalia
http://www.thesamba.com/vw/forum/viewtopic.php?t=388225
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Glenn Premium Member
Mr. 010


Joined: December 25, 2001
Posts: 71236
Location: Sneaking up behind you
Glenn is offline 

PostPosted: Sat Feb 26, 2005 5:31 am    Post subject: Reply with quote

Thanks Dave.

I'm just a hobbiest and I restore these because I enjoy it. The money helps support my hobby, but by no means is it the reason I do them.

What I try to do is offer superior service, before, during and after. If a distributor is not rebuildable... i'll tell the person and refund the payment, minus return shipping.

I've done over 175 with only 2 returns. Dave's for a repaint and another due to the owner dropping a screw inside and unable to get it out. I offer free repair if there's ever a problem. My labor is free, you just pay for parts (if available) and return shipping. BTW... I photograph ever distributor i've done and I mark them. So I'll know if I didn't rebuild it in the first place. Wink

I have a running ad on the Samba.
http://thesamba.com/vw/classifieds/detail.php?id=53482
And I do sell distributors outright or I can rebuild yours. Inventory varies, so check my ad for availability.
_________________
Glenn
74 Beetle Specs | 74 Beetle Restoration | 2180cc Engine
"You may not get what you pay for, but you always pay for what you get"

Cast Iron and Aluminum distributors rebuilt since 2000.
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