New seller, Advice?

[josh]

I recently put my first ad on the samba. Iv'e never sold online before. I decided to sell some VW stuff instead of just hoarding it.

I got some response to the ad with some newbie type questions such as,"what is NOS, what is NLA, Is this an electrical item?"

The buyer eventually sent me payment.
I shipped him the part and emailed him the tracking number.

This is my ad: http://www.thesamba.com/vw/classifieds/detail.php?id=161826

I tried to be as clear about what I was selling as possible and take photos that clearly illistrated what I was selling.

Did I do OK?

I sent the buyer exactly what was photographed and described.

Now he is emailing me saying his car has grey knobs and I should have sent grey knobs and I must do something to fix the problem.

After he sent payment he said his car had grey knobs but,"place in the box the additional knobs you said".

I emailed him back explaining that I shipped him EXACTLY what I photographed and described, stated my intentions to honestly sell a quality product at a good price and I never said I had."grey knobs".

I sold this part at a price I consider very low and threw in an extra to make this a good deal.

Normally I probably would have asked for more $$ but this was and experiment to see if I wanted to start selling online.

Now I'm worried that he's going to come into this forum and trash my as yet unproven name.

I have some VW parts I would like to sell and see parts in the wreckers That I think should be salvaged instead of melted down or sent to the landfill, but I'm not a charity. I would like to save some parts, pass them on and make a little money while I'm at it.

I feel I have met my obligations to this buyer.
What do you more experienced sellers think?

Is this a typical transaction or one of the bad ones?

I would really like to be an honest seller but I don't know if I want to go through the trouble if it is not appreciated. It's much easier to just sell at swap meets to people who don't know your name or email address.

I hope this thread is apropriate for the forum.

Thanks in advance.

[mynameismud]

if you sold what was exactly in your ad- then too bad, so sad the buyer should have asked any questions prior to buying...or not purchased at all. i get so tired of people complaining after the fact...as a side note- i always put (SOLD AS IS) in my ads.
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[Tram]

You said the knob was ivory. What part of that didn't the buyer understand?
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[josh]

Thanks guys. I thought it was pretty clear cut too, but I wanted to get some objective opinions to make sure.

SOLD AS IS is a good idea.

[ScottK]

[EverettB]

Your ad sounds better than most and you sound very honest based on your posting above.
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[josh]

Thank you Samba and Sambanistas!

I just received a reply to my last email to the buyer.

He thanked me for the clarification and appologized for misunderstanding. Then he asked if I had any more parts for sale.

I told him I'd keep an eye out for any grey wiper switch knobs and if I found them I'd give him a good deal.

My faith in VW people is restored. All is well in Sambaville