What do you think about Airkewld? [email protected]

sgn2bapt · Posted: Thu May 16, 2013 7:58 pm Post subject:

My daily driver bus has a bent U plate. I ordered a pair from Pete tues 5/14/2013 around 11 central time. I paid extra for priority shipping. I called later that afternoon to ask if they'd ship out that day. I was told the would ship out the next day 5/15/2013. Today 5/16/2013 I still hadn't received a confirmation of them shipping so I called and was told they would ship out this afternoon. I did receive a confirmation late this afternoon. My bus is a daily driver, I only have time to work on it on the weekends. I paid extra(double) for expedited priority shipping so I could have them this weekend. If they were shipped out 5/14-5/15 I would have them by Saturday. Now I'm pretty sure they won't come by this weekend so I can install them. Now my bus is grounded till next weekend, negating the extra cost of priority shipping. Pete seems to be a good guy that sells good products but the shipping department is lacking.
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Yes Officer, the suspension has sagged a bit over the years....

Airkewld · Posted: Thu May 16, 2013 8:29 pm Post subject:

cnogueiraneto · Posted: Fri May 17, 2013 10:00 am Post subject:

Pete you are the man
Thanks to produce such quality products.
I have a set of Bad series brakes and they are the best
Totaly plug and play.
Sent to Brazil with out problems
Keep doing the amazing job

Obrigado

Clovis Nogueira

sgn2bapt · Posted: Fri May 17, 2013 11:25 am Post subject:

Pete,

Keep up the good work, sorry you are busy. I should have called to place my order and communicated my needs.

Thanks
Grant
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Yes Officer, the suspension has sagged a bit over the years....

MySchool · Posted: Sun May 26, 2013 1:54 am Post subject:

I ordered a set of front air shocks and shocks for my bagged rear along with other misc bits. Everything came in on time and fitment was great. Email response to any question I ever had was 24-48 hours. I think they are a great company to do business with! I wish they had the chucks still for sale though.

SoCalJes · Posted: Wed Jul 24, 2013 4:04 pm Post subject:

Airkewld · Posted: Wed Jul 24, 2013 4:11 pm Post subject:

SoCalJes · Posted: Thu Jul 25, 2013 6:21 am Post subject:

eggman95 · Posted: Sat Jul 27, 2013 9:03 am Post subject:

I ordered a 4" beam, spindles, and shocks. Excellent quality stuff, no complaints from me. I bothered Pete with a bunch of noob questions, and he was nothing less than very helpful.
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Henry

pow_rider17 · Posted: Fri Aug 16, 2013 7:20 am Post subject:

Some of the worst customer service EVER!!!

I met one of these guys at an event in ABQ almost a year ago and he explained that their billet distributor clamp did in fact work with 019's and 010's (as I found CB's does not).

I finally ordered one 11 days ago(rep provided me a discount card but of course it was invalid) but have heard nothing from this company. From the site is explains I will be sent a UPS tracking # when my order ships....I have yet to receive one. I have called and left messages for their 'order tracking' department to no avail...no call, no email, nothing.

I know I'm a nobody requesting a nothing part but c'mon!

My guess is the part is not on the shelf.....fine, let me know that. Or let me pick a different color if they are in stock. Or.....just something for fuck's sake!

I'm ready to just scrap it and try to make the crappy bugpack clamp work. But my guess is attempting to cancel an order with these yahoos is impossible and I'll be charged a restock fee for a part they don't even have in stock Rolling Eyes

.

POOR POOR POOR POOR customer service!

P.S. Airkewld, please prove me wrong. I will happily come back here and eat crow if you can prove me wrong.

Ok...wait wait wiat. According to above a ways^^^^ they make the parts to order? Surely they don't fire up the CNC machine and run 1 distributor clamp through production. If you do, please hire me as an 'efficiency engineer' and I can be a part of the solution instead of bitching about the problems! Rolling Eyes

pow_rider17 · Posted: Fri Aug 16, 2013 7:38 am Post subject:

Wow, send an email and apply some flame here and a response comes quickly but leave voicemails and you will wait forever.....

Here is what I got:

Good morning Larry, I hope your day gets better with this email. Your order shipped yesterday with USPS. We had a stock order that was delayed from FastFab who builds the clamps. It is very uncharacteristic of them, but we finally got it. You should see it shortly. My apologies for the delay. Have a great day.

Contact FINALLY. Am I happy my part is on its way?....absolutely. Will I ever place another order with them?......maybe.

If ever I do I will probably call, talk to someone live, place the order and make sure they are able to set an expectation of service.

An email 2 days after my order to let me know there was a delay would have been all I needed. But leaving me in the dark and refusing to return my calls is NOT the way to run a reputable business.......IMHO.

Airkewld · Posted: Fri Aug 16, 2013 10:54 am Post subject:

oprahhwinfreyy · Posted: Thu Sep 19, 2013 10:35 am Post subject:

Any of you guys who have ordered shockless narrowed beams, how long does it usually take from order placed to shipment. I understand the beams are built to order and all that stuff. Just wandering.
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1977 Aircooled Flatwindow - Rosslyn The Taxi

Airkewld · Posted: Thu Sep 19, 2013 10:40 am Post subject:

Philrobichaud · Posted: Tue Feb 11, 2014 11:46 pm Post subject:

After spending the majority. Of my night reading this thread I have now realized this is the guy for me! I like everything about the way u handle things. Just yesterday someone hungup on me about some business and I then refunded his money and moved on. I am half way to getting that performance rolling chassis I hope we can work something out to ship one to canada... Excited to do. Buisness

Airkewld · Posted: Wed Feb 12, 2014 6:27 am Post subject:

linked4dezert · Posted: Mon Mar 03, 2014 10:24 am Post subject:

Met Pete this weekend at the Pomona Swapmeet and I will definitely be purchasing his products soon. He was very knowledgable and had a great presence. I bothered him with all kinds of newbee questions and he was more than patient with me and super down to earth. Even if this pushes my build out I will be purchasing his quality suspension and brake products!

linked4dezert · Posted: Sat Mar 22, 2014 4:42 pm Post subject:

Just under a week ago I finally decided to order a Wide 5 Front Stage 2 Disc Brake Kit from AirKewld. I just want to let everyone know that Pete is a Liar!!! When I ordered the Disc Brake kit he told me it was take around 2 weeks and it showed up just shy of 7 days! That's shipping from Az to So Cal included. I want to thank Pete for under promising and over delivering on these bad a** brakes! I will continue to spend more money with Pete/ Airkewld. Two Thumbs up Airkewld!

lawn ninja · Posted: Tue Apr 15, 2014 10:42 pm Post subject:

Hey Pete, this is Jason. We talked last week and I got some adjusters from you. Just wanted to let you know that I got them in under 2 days if we are calling a day a 24 hour time period. Thanks for getting them out so quick like you told me on the phone. You have no worries from me, I'll keep sending you my money in exchange for parts.
_________________
Jason

My 64 1500 S Notchback project here
My 58 sedan project here
My 63 Ghia here


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