Viewing feedback for: Gerson
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Last Visited: April 11, 2024
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vitwagen
Samba Member
Joined: January 16, 2003
Posts: 128
Location: ROMA ITALIA
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 Posted: Tue Nov 25, 2008 3:38 am Post subject: |
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Words can not describe how Gerson is sensitive, honest, and reliable!
In the last transaction we had some problems with UPS shipping charges to Italy, that he solved gracefully.
He paid OUT-OF-POCKET all the extra charges, from the grand total that he quoted to me.
The parts (single cab side gates) are UNBELIVEABLE as usual, a PERFECT reproduction of the og ones.
LONG LIFE TO GERSON!
These are my words about this man!
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Tram
Samba Socialist
Joined: May 02, 2003
Posts: 22711
Location: Still Feelin' the Bern- Once you've felt it you can't un- feel it.
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| Posted: Wed Nov 26, 2008 12:34 am Post subject: |
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I'm really glad that everyone has been so pleased in their dealings with Gerson. Sounds like his products are fantastic. Wish I had the opportunity to find out!
Unfortunately, my experience has been as if it's on an alternate plane, with an impostor, or something.
About the second week of September, I found Gerson's site after doing some research on here. I have a customer with a 1957 Single- Cab that has three really thrashed gates. I had heard of the Funky Green Panels, and nothing but good about them. I checked the site, and sure enough, Gerson does gates!
I got a price, and my customer enthusiastically approved the purchase. Gerson and I exchanged 5 Emails back and forth nailing details, and on 17. Sept. I sent Gerson a PayPal Instant Payment in the amount of $3706.00- $3600 for the three gates with expedited (3-day) UPS shipping, plus Gerson wanted me to cover the PayPal fees.
I attached a note in the payment asking to be notified when they shipped.
Two days later, I got an Email saying "Thank you, George". I assumed that meant that they shipped.
Ten days after payment, I noticed vitwagen's post inquiring if Gerson had "started" his side gates. Hmmmm... Maybe they're built when ordered? That had never been mentioned in our previous correspondence, so on 2. Oct. I sent a short Email asking when Gerson thought I could expect the gates.
No reply.
On 13. October, I again Emailed Gerson for an update on the singlecab gates, again with no reply.
On 27. Oct. I called the phone number listed on the Klassicfab website. It hooked me to a voice mail box. I left a message asking Gerson to let me know the status on my gates at his convenience. I never got a return call.
On 12. November I called the number again, got the same voice mail box, and left a message asking Gerson to PLEASE update me on the status of the gates- Keep in mind, I'd paid in full nearly two months previous! No reply.
Late on 13. November, since Emails and phone calls didn't seem to be working, I tried a PM here on the Samba. EUREKA!!! I got a response next day, polite and apologetic. Seems Gerson had a lot of stuff going on, and lost track of things. Well, yes, these things happen. Gerson promised that the gates would ship Tuesday (18. Nov., a week ago). I thanked him profusely and asked him to EM or PM me with a tracking number.
Since I had paid for expedited shipping, I checked with the UPS website and found that expedited gates leaving Colombia on Tues the 18th would be to me on Friday the 21st.
Friday the 21st came, and....... No gates, no tracking number. I PM'd Gerson back from here that night asking if there'd been a problem or delay.
Even though the PM went from my "outbox" to my "sentbox"- meaning it had been opened and read- I never got a response, nor do I yet have my gates.
I guess what bothers me most is the total lack of communication- especially since I see that Gerson was posting here on EVERY day that I tried to reach him- with the exception of 2. October- discussing things like future production of pressed bumpers, swivel seat bases, etc.
Nothing like that sort of treatment to make a customer feel good about dealing with a vendor huh?
I've dealt with lots of sellers on here, on Mercedes and Porsche sites, and literally thousands of folks on eBay, both buying and selling. This is my first really true bummer.
I hate drama. I pay for something, and I expect to get it. Simple. If you're having trouble keeping up your end of the contract, just keep me informed. It's not that difficult.
I hate to be the jerk here, but I'm finished playing. At this point, I'm just being "shined on" with this deal, that's all too obvious.
So, by this coming Monday, the 1st of December, one of three things needs to happen:
(1) My gates show up here. All is well.
(2) I have a valid tracking number from Gerson showing that they are on the way.
(3) I have a refund in full, including the PayPal fees I covered on the initial deal, the 2.5% PayPal fees they'll sock me for on a refund that's over 45 days old, AND $60.00 additional to cover the interest that I've already paid to my credit card company. Hey, if you expect me to cover your business expenses, I expect you to cover mine. Turnabout is fair play.
Ball's in your court!
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| Bryan67 wrote: |
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Bloog
Samba Member
Joined: April 11, 2007
Posts: 484
Location: Over yonder
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| Posted: Wed Nov 26, 2008 6:12 am Post subject: |
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I have been contemplating ordering repair panels for our '60 panel bus from Klassic Fab. It was making me nervous dealing with an out of country vendor on a high dollar purchase.
I am now glad that I have waited. I will be watching this thread with interest to see the outcome before I make up my mind.
Sorry you have to put up with this kind of bullshit George. 
A simple phone call goes a long way sometimes....
_________________
| Bob Hoover wrote: |
Listen to what the ENGINE has to say. It won't take your money and it's incapable of lying. All you have to do is learn to speak its language.
-Bob Hoover |
| chabanais wrote: |
| Ah... you buy from Sum Ting Wong Distribution Company. |
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Gerson
Samba Member
Joined: January 23, 2004
Posts: 1828
Location: Jupiter Fl
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| Posted: Wed Nov 26, 2008 8:41 am Post subject: |
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Tram, first let me apologize for the total lack of communication, it is totally my fault, and there is no excuse for this, you are the customer, and the customer is always right.....that being said, I have sold my products to a lot of people in the last 3 years that I have been in business, I have sold products to customers from South Africa to New Zealand, from the U.K. to Australia, there are a lot of satisfied customers out there...those who have had problems with my products, or problems with any aspect of the transaction have always been take care of, and have been satisfied in the end....
There have been problems in the past.....for you who do not know, setting up a manufacturing operation in a foreign country, doing international shipping, dealing with customs, dealing with 20 employees, and keeping customers happy is a daunting task....it does not justify things when a problem arises with a customer, but it is just something to consider before passing judgement.....
I think there is not one large vendor of reproduction metal out there that will give the customer a 100% satisfaction guarantee like I, and my distributors do, before KLASSICFAB, and Autocraft in the U.K. started offering quality replacement sheetmetal pars, all the industry offered as far as replacement metal parts went, was total garbage, customers bought these parts and had no guarantees, as far as customer satisfaction, after the purchase...the customer was basically "stuck" whether he liked it or not.....
I am not trying to justify anything with the comments above, I am just trying for you to see that sometimes things get out of my hands, and for whatever reason, I "drop the ball"...I am human, and for this I apologize...the reason your gates have not gone shipped is because we are having severe problems with the hinges, we are having difficulty getting them right...the originals were drop forged, and we have not been able to find a reliable provider.....I will have your gates to you in about 2 weeks, if this does not work for you, I will refund you your money, like I have done with customers in the past, who were not satisfied with the product, or another aspect of our transaction.....I am sure situations similar to this will happen again, hopefully we will be able to take care of it in a more timely and less traumatic way.....
_________________
that's not patina, that's fucking rust man!!!!
we (klassicfab) make the funky green panels........... |
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60sunroof
Samba Member
Joined: November 16, 2003
Posts: 345
Location: INDY
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| Posted: Wed Nov 26, 2008 6:08 pm Post subject: |
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Sounds like a stand up guy to me?
I would do business with him. |
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Bloog
Samba Member
Joined: April 11, 2007
Posts: 484
Location: Over yonder
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| Posted: Wed Nov 26, 2008 6:49 pm Post subject: |
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But why the silence until he was cornered? He had ample time to drop an email, post a letter, or make a phone call! I am sure Gerson has the best product on the market, no doubt about it. Most anyone would not mind waiting 2 or even 3 weeks longer for a product to be perfect before being shipped. But everyone minds not hearing ffrom the vendor when there is a hold-up! Especially when they have pre-paid a few thousand dollars!
_________________
| Bob Hoover wrote: |
Listen to what the ENGINE has to say. It won't take your money and it's incapable of lying. All you have to do is learn to speak its language.
-Bob Hoover |
| chabanais wrote: |
| Ah... you buy from Sum Ting Wong Distribution Company. |
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Gerson
Samba Member
Joined: January 23, 2004
Posts: 1828
Location: Jupiter Fl
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| Posted: Wed Nov 26, 2008 7:10 pm Post subject: |
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Bloog, you are 100% right..... I am only human man....
_________________
that's not patina, that's fucking rust man!!!!
we (klassicfab) make the funky green panels........... |
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Tram
Samba Socialist
Joined: May 02, 2003
Posts: 22711
Location: Still Feelin' the Bern- Once you've felt it you can't un- feel it.
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| Posted: Thu Nov 27, 2008 1:20 am Post subject: |
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| Gerson wrote: |
| Tram, first let me apologize for the total lack of communication, it is totally my fault, and there is no excuse for this, you are the customer, and the customer is always right.....that being said, I have sold my products to a lot of people in the last 3 years that I have been in business, I have sold products to customers from South Africa to New Zealand, from the U.K. to Australia, there are a lot of satisfied customers out there...those who have had problems with my products, or problems with any aspect of the transaction have always been take care of, and have been satisfied in the end.... |
Thank you for acknowledging that. I never wanted to imply that you were a bad person, but KNOWING that you have the reputation for communication and quality that you do has made this whole debacle doubly frustrating.
| Gerson wrote: |
| There have been problems in the past.....for you who do not know, setting up a manufacturing operation in a foreign country, doing international shipping, dealing with customs, dealing with 20 employees, and keeping customers happy is a daunting task....it does not justify things when a problem arises with a customer, but it is just something to consider before passing judgement..... |
First off, let me point out that I wasn't passing judgment- I was relaying facts. Did any of what I stated NOT happen?
Second, I deal with overseas vendors and customers constantly- people from Japan, Peru, Argentina, Iceland, Norway, the EU, the Russian Federation, Lebanon, Israel, and Panama, to name a few. I've gotten small manufacturer reproduction Mercedes 300d "Adenauer" parts from Lebanon and Cyprus... in under a week from when I paid.
Finally, I have owned my own business continuously since August, 1992, and sporadically prior to that since the late Seventies. While I've never had as many employees as you have at one time, when I was a district manager for the auto service dept. of a major American retailer in the 1980s I was responsible for 27 stores at one time. When one lube and oil genius at one store peeved a customer and it got to regional headquarters, guess who they called? And, they weren't nice. 
So, sure... I know what problems employees can cause. I also know that if the same person causes the same or similar problem twice, they're terminated. Sounds like maybe you need new employees. See, I also know that I'm not ordering from your employees. I'm ordering from YOU. Paying you for my order is MY problem. The logistics are not.
| Gerson wrote: |
| I think there is not one large vendor of reproduction metal out there that will give the customer a 100% satisfaction guarantee like I, and my distributors do, before KLASSICFAB, and Autocraft in the U.K. started offering quality replacement sheetmetal pars, all the industry offered as far as replacement metal parts went, was total garbage, customers bought these parts and had no guarantees, as far as customer satisfaction, after the purchase...the customer was basically "stuck" whether he liked it or not..... |
Gerson, this was EXACTLY why I placed my order with you and not with the other clowns. I never doubted your integrity or quality, especially after seeing all the photos and hearing all the great comments the Barndoor and Split Bus people have made. There was even talk that you were going to be stamping our Type 3 floorpans.
BUT- What good are these guarantees given the circumstances? I mean, almost every day I get a guarantee that I've won millions in some UK lottery or another in my Email.
| Gerson wrote: |
| I am not trying to justify anything with the comments above, I am just trying for you to see that sometimes things get out of my hands, and for whatever reason, I "drop the ball"...I am human, and for this I apologize...the reason your gates have not gone shipped is because we are having severe problems with the hinges, we are having difficulty getting them right...the originals were drop forged, and we have not been able to find a reliable provider.....I will have your gates to you in about 2 weeks, if this does not work for you, I will refund you your money, like I have done with customers in the past, who were not satisfied with the product, or another aspect of our transaction.....I am sure situations similar to this will happen again, hopefully we will be able to take care of it in a more timely and less traumatic way..... |
Ah, so now we come down to it. You do not have a supplier of parts in place to complete the order. Did you not know this when you had me send payment?
Did you not know this when you sent me this PM 11 days ago?
From: Gerson
To: Tram (Online)
Posted: Fri Nov 14, 2008 4:56 am
Subject: Re: Single Cab Gates Quote message
Sorry about not getting back with you, I have so many things going on at once, I lose track of things, my mistake...your gates will ship out by Tuesday of next week....please send me your complete ship to address again, also a contack phone number...thanks
Or were you blowing more smoke? Why the heck didn't you just tell me you were having an issue getting hinges? Hinges are chicken poop. I can transfer hinges... I'm not exactly an amateur at this stuff.
So pack up the gates, less hinges, and send them to me expedited UPS by Monday, and PM me a tracking number on Monday. Then, refund me whatever you think the hinges are worth! Simple, yes? See, we have a nice compromise and we're both happy. Deal?
_________________
Немає виправдання для війни! Я з Україною.
| Bryan67 wrote: |
| Just my hands. And a little lube. No tools. |
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Gerson
Samba Member
Joined: January 23, 2004
Posts: 1828
Location: Jupiter Fl
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| Posted: Thu Nov 27, 2008 5:35 am Post subject: |
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Tram, the hinges are not poop...the hinges I am talking about are the actual hinges that weld onto the gate bottoms themselves, not the top latches, or the other hardware.....the Hinges ARE the gates, if these are not spot on, the gates will not fit, the gates will close correctly....and this whole excersise would have been for nothing.....like I said before, the originals were drop forged, mine are cast.....if you are willing to wait a couple of weeks, I will have your gates ready for you, if not, let me know, and I will refund you your money....but please be clear on this, I will not send you a set of gates that are not ĻkosherĻ, I have already done this in the past, and it has cost me over $20,000U.S..........right now I have over 25 sets of gates on backorder, I will not ship any of them until they are good to go....
_________________
that's not patina, that's fucking rust man!!!!
we (klassicfab) make the funky green panels........... |
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Tram
Samba Socialist
Joined: May 02, 2003
Posts: 22711
Location: Still Feelin' the Bern- Once you've felt it you can't un- feel it.
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| Posted: Fri Nov 28, 2008 12:47 am Post subject: |
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| Gerson wrote: |
| Tram, the hinges are not poop...the hinges I am talking about are the actual hinges that weld onto the gate bottoms themselves, not the top latches, or the other hardware.....the Hinges ARE the gates, if these are not spot on, the gates will not fit, the gates will close correctly....and this whole excersise would have been for nothing.....like I said before, the originals were drop forged, mine are cast.....if you are willing to wait a couple of weeks, I will have your gates ready for you, if not, let me know, and I will refund you your money....but please be clear on this, I will not send you a set of gates that are not ĻkosherĻ, I have already done this in the past, and it has cost me over $20,000U.S..........right now I have over 25 sets of gates on backorder, I will not ship any of them until they are good to go.... |
Look. Thanks for the condescending concern, but I know exactly what the hinges are. 
Funny, but it appears that vitwagen got a set of gates about the very same day that you informed me you can't get hinges. (See the two posts right above my first post on the 25th November.)
So, let's cut through your bologna here. To recap, what you're telling me is:
(1) You had me send you payment going on three months ago now for parts that you didn't even have a hardware supplier for.
(2) You stopped communication for nearly two months after I paid until I PM'd you on here.
(3) You answered my PM with a total line of garbage and promised delivery of parts you still had no hardware supplier for, knowing full well you couldn't do what you promised. In fact, my gates were never even built, yet you told me you were going to send them Tuesday, 18. November. That's not lack of communication... that's B.S., and you knew it! In fact, your post today tells me that absolutely NO WORK has proceeded on my gates even today.
What really frosts me is, if I hadn't posted here, I still wouldn't have any idea what was going on with my $3,706 purchase from mid September.
No, Gerson, I'm not waiting another two weeks for you to get your stuff together, because the only thing that will be different then is the excuse. Seventy days was plenty long enough.
So, yes, I'll take a refund. Look in your PayPal account on 17. September 2008 for Unique Transaction Number 6HC02378XP369332X, in the amount of USD$3,706.00 That would be me. Please refund the whole amount PLUS the additional PayPal fee back to me of $106.00, for a grand total of$3,812.00. Dont forget: since you insisted that I pay your PayPal fees up front, I think it's only fair that you extend me the same courtesy. I'll chalk the $60.00 you cost me in interest by my credit card company up to "experience".
Thank you.
_________________
Немає виправдання для війни! Я з Україною.
| Bryan67 wrote: |
| Just my hands. And a little lube. No tools. |
To best contact me, please use the EMAIL function in my profile
Last edited by Tram on Fri Nov 28, 2008 2:07 pm; edited 1 time in total |
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Gerson
Samba Member
Joined: January 23, 2004
Posts: 1828
Location: Jupiter Fl
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| Posted: Fri Nov 28, 2008 5:16 am Post subject: |
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will do sir, and thanks you for your business.....
_________________
that's not patina, that's fucking rust man!!!!
we (klassicfab) make the funky green panels...........
Last edited by Gerson on Fri Nov 28, 2008 5:24 am; edited 1 time in total |
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Gerson
Samba Member
Joined: January 23, 2004
Posts: 1828
Location: Jupiter Fl
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| Posted: Fri Nov 28, 2008 5:23 am Post subject: |
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And by the way sir, just to make things clear, there is no way in hell I would take $90,000 of customerīs money, only a handfull of those orders are firm orders where money has been collected....again, thanks for the business...have a good day sir.......I now consider this matter closed.......anything else you want to tell me, I would prefer you call me at 1305 921 9139 or pm me.....or if you wish to tell me something in person, I will be at over 10 differnt shows on the East Coast, and some on the West Coast starting in January, I am not hard to spot.....
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that's not patina, that's fucking rust man!!!!
we (klassicfab) make the funky green panels........... |
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Bloog
Samba Member
Joined: April 11, 2007
Posts: 484
Location: Over yonder
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| Posted: Fri Nov 28, 2008 6:44 am Post subject: |
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| Gerson wrote: |
There have been problems in the past.....for you who do not know, setting up a manufacturing operation in a foreign country, doing international shipping, dealing with customs, dealing with 20 employees, and keeping customers happy is a daunting task....it does not justify things when a problem arises with a customer, but it is just something to consider before passing judgement.....
I am not trying to justify anything with the comments above, I am just trying for you to see that sometimes things get out of my hands, and for whatever reason, I "drop the ball"... |
| Gerson wrote: |
| And by the way sir, just to make things clear, there is no way in hell I would take $90,000 of customerīs money, only a handfull of those orders are firm orders where money has been collected....again, thanks for the business...have a good day sir.......I now consider this matter closed.......anything else you want to tell me, I would prefer you call me at 1305 921 9139 or pm me.....or if you wish to tell me something in person, I will be at over 10 differnt shows on the East Coast, and some on the West Coast starting in January, I am not hard to spot..... |
Maybe too much time is spent at shows instead of work. It's awfully hard to manage 20 employees and keep customers happy when you are apparently absent because of attending so many shows... 
_________________
| Bob Hoover wrote: |
Listen to what the ENGINE has to say. It won't take your money and it's incapable of lying. All you have to do is learn to speak its language.
-Bob Hoover |
| chabanais wrote: |
| Ah... you buy from Sum Ting Wong Distribution Company. |
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Gerson
Samba Member
Joined: January 23, 2004
Posts: 1828
Location: Jupiter Fl
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| Posted: Fri Nov 28, 2008 8:56 am Post subject: |
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Mr. Bloog, I apreciate and respect your input, but I think, and if I am wrong, I apologize... you really do not have any insight on what this business entails, or what is involved in running it, logistics etc.etc...or I am wrong???....either way, I am not interested in getting into a pissing match with you,or any one else...I have apologized to Mr. Tram, I will refund him his money asap, I admitted he was right, I have admitted you are right...etc.etc.etc.....like I said, as far as I am concerned this matter is closed...I have nothing more to explain.....have a good day sir....
_________________
that's not patina, that's fucking rust man!!!!
we (klassicfab) make the funky green panels........... |
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Tram
Samba Socialist
Joined: May 02, 2003
Posts: 22711
Location: Still Feelin' the Bern- Once you've felt it you can't un- feel it.
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| Posted: Fri Nov 28, 2008 2:06 pm Post subject: |
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| Gerson wrote: |
| And by the way sir, just to make things clear, there is no way in hell I would take $90,000 of customerīs money, only a handfull of those orders are firm orders where money has been collected....again, thanks for the business...have a good day sir.......I now consider this matter closed.......anything else you want to tell me, I would prefer you call me at 1305 921 9139 or pm me.....or if you wish to tell me something in person, I will be at over 10 differnt shows on the East Coast, and some on the West Coast starting in January, I am not hard to spot..... |
You know, Gerson, I've thought about it and you're absolutely right on the issue of the $90K. I assumed since you used the term "backorder" that all 25- plus sets were all ordered and paid for, since that's sort of what that term implies. That was pure conjecture on my part, and was probably totally unfair. So, I'm going to edit it out of my post and publicly apologize for saying it.
If you're getting a bunch extra to actually have on hand in order to avoid this situation in the future- yes, that's absolutely the correct thing to do.
In my defense, I HAVE tried calling and PMing you, with poor results. Honestly, I really didn't even want to go to the extent of posting all this on a public forum, because, as I said before, I've seen the work and I know a lot of the Barndoor and other split bus folks think you walk on water, and reputations like yours with a tough crowd like that don't just "happen". But, if I can't get any response any other way... what choice do I have?
Had I realised the nearly insurmountable difficulties that placing an order were going to cause, well, I could have spared you the grief, I guess. Saints and martyrs are wonderful people, but not the best at business.
But, in all seriousness, I did offer you a compromise that I was perfectly willing to make. I would not have had any reason or credibility in coming back to bash you if I had truly made some mistake welding in my own hinges, as what I said about accepting them without would have been a matter of public record, anyways.
I don't harbor any personal animosity towards you, and I want to make that absolutely clear. I appreciate the craftsmanship that goes into your panels, and I appreciate what others have had to say about them. I've said many times that this hobby NEEDS craftsmen with your drive and commitment, and that still holds true.
It would indeed be great to see you at a show and see the Funky Greens up close and in person. I'd gladly spring for ein paar Dunkelbieren or other nutritious grain beverage of your choice. But, unfortunately for me, I'm fairly busy and it seems that I have business commitments that keep me here in my shop more often than not. I guess maybe I'm hopelessly old- school that way. But, you never know.
But, this is for a customer's vehicle as I said, and I'm out of time. "Plan B" is already in action. Hopefully logistics won't keep you from hitting that PayPal button real soon. 
I sincerely hope that you can get your difficulties under control and that all the feedback following is positive.God knows we need vendors we can depend on. I sincerely mean that.
_________________
Немає виправдання для війни! Я з Україною.
| Bryan67 wrote: |
| Just my hands. And a little lube. No tools. |
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arod
Samba Member
Joined: March 07, 2004
Posts: 7322
Location: Pembroke Pines, FL
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| Posted: Fri Nov 28, 2008 3:32 pm Post subject: |
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Gerson thanks for being at Bulli in Tampa. i got to purchase the final pieces of metal for my bus. my bus project was put on hold for 2 months so i could get the proper metal parts. i e-mailed Gerson 1 week before the show and when i showed up he had my parts waiting for me. both cargo door bottoms(which have the correct lip and the inside part has the stock shape and not that sqaure flat crap)awesome person to deal with. i will definately buy from him again. BTW that BD SC is just awesome  see you when you come down to miami. |
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VDubTech
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Joined: December 29, 2002
Posts: 9142
Location: Syracuse, NY
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| Posted: Fri Nov 28, 2008 8:26 pm Post subject: |
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| Tram wrote: |
| Hopefully logistics won't keep you from hitting that PayPal button real soon. |
| Gerson wrote: |
| I have apologized to Mr. Tram, I will refund him his money asap |
I guess I don't understand why this seemed to be resolved this morning, and Gerson agreed to refund your payment in full, yet it hasn't been done yet? If it were me I would have refunded your payment before taking the time to respond on the forum, that way I could post that you had already gotten your refund and I would be a man of my word. I was excited to hear Gerson was starting to reproduce some of the Bay Window panels, Lord knows we need quality metal just like the Split Bus guys, but if he isn't following through on his promise to refund your very large payment, it could have huge ramifications on his business. Word travels fast in this community as we all know. Mr. Gerson I have read nothing but glowing reviews of your products and your workmanship. I appreciate that you came to a resolution that will work for both yourself and for Tram, but the next step is actually following through with it. It takes longer to make a cup of coffee than it does to refund a payment through Paypal. Why hasn't it been done? You agreed to refund the money in your post at 7:16 this morning, then said it again at 10:56, saying he would have his refund "ASAP"--does ASAP mean something different down there? I apologize if anyone thinks I am out of line, but saying you will refund a customer's money and actually refunding that money are two entirely different things. Saying it is easy, but it's how you follow through that counts. |
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Bloog
Samba Member
Joined: April 11, 2007
Posts: 484
Location: Over yonder
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| Posted: Fri Nov 28, 2008 9:17 pm Post subject: |
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| Gerson wrote: |
| Mr. Bloog, I apreciate and respect your input, but I think, and if I am wrong, I apologize... you really do not have any insight on what this business entails, or what is involved in running it, logistics etc.etc...or I am wrong???....either way, I am not interested in getting into a pissing match with you,or any one else...I have apologized to Mr. Tram, I will refund him his money asap, I admitted he was right, I have admitted you are right...etc.etc.etc.....like I said, as far as I am concerned this matter is closed...I have nothing more to explain.....have a good day sir.... |
The title would actually be Ms. Bloog, and I do have perfect insight into the business having managed the only Type 4 engine part store on the internet, serving customers all over the world on a daily basis. I did this for 4 years and I know how demanding and stressful it is.
I am not here for a pissing match either. I am watching this thread closely because I have a 1960 Bus that I need repair panels for. Around $3000.00 worth of panels. We all know that everything on the market is pure crap these days. And we all know that you have produced the finest reproductions - BAR NONE, to come along since the OG panels disappeared.
Like any other person, I like to be able to make informed decisions on large purchases and ask questions. I am thankful for forums like this so all sides of business dealings, good or bad, can be examined and the outcome known.
I applaud you on coming to an agreement with Tram and I sincerely hope that you will be able to work out the vendor supply problems. This community needs quality craftsman like you to keep our dreams alive.
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| Bob Hoover wrote: |
Listen to what the ENGINE has to say. It won't take your money and it's incapable of lying. All you have to do is learn to speak its language.
-Bob Hoover |
| chabanais wrote: |
| Ah... you buy from Sum Ting Wong Distribution Company. |
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Zeen
Samba Member
Joined: July 24, 2004
Posts: 1308
Location: The Sunny Part of Michigan
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| Posted: Sat Nov 29, 2008 8:50 am Post subject: |
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Hopefully this is just a learning experience in a long career of serving the VW community, Gerson.
Tram, you handled yourself with patience and professionalism, and only the minimally necessary amount of sarcasm. You're a stand-up guy.
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The consequences of your decisions should not be confused with fate. |
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Gerson
Samba Member
Joined: January 23, 2004
Posts: 1828
Location: Jupiter Fl
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| Posted: Sat Nov 29, 2008 12:36 pm Post subject: |
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Full refund, plus interest via paypal this morning....I hope you have time to chime in soon George, everyone is waiting.....
Payment To George Stoffer Nov. 29, 2008 Completed Details -$3,872.00 USD $0.00 USD
Payment Sent (Unique Transaction ID #60220667H2511073K)
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that's not patina, that's fucking rust man!!!!
we (klassicfab) make the funky green panels........... |
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