Viewing feedback for: Gerson
Email: [email protected]
Last Visited: April 11, 2024
  |
| Author |
Message |
Gerson
Samba Member
Joined: January 23, 2004
Posts: 1828
Location: Jupiter Fl
|
 Posted: Sat Nov 29, 2008 12:44 pm Post subject: |
 |
|
BTW VDubTech...I think asap means as soon as POSSIBLE, maybe for me it was POSSIBLE to get a hold of the funds only this morning, or maybe POSSIBLE means monday, or tuesday....that's what POSSIBLE means to me...... 
I know we all like to have things done instantly,as soon as we think about them, but sometime this is not POSSIBLE........
_________________
that's not patina, that's fucking rust man!!!!
we (klassicfab) make the funky green panels........... |
|
| Back to top |
|
 |
Tram
Samba Socialist
Joined: May 02, 2003
Posts: 22727
Location: Still Feelin' the Bern- Once you've felt it you can't un- feel it.
|
| Posted: Sat Nov 29, 2008 12:53 pm Post subject: |
|
|
| Gerson wrote: |
Full refund, plus interest via paypal this morning....I hope you have time to chime in soon George, everyone is waiting.....
Payment To George Stoffer Nov. 29, 2008 Completed Details -$3,872.00 USD $0.00 USD
Payment Sent (Unique Transaction ID #60220667H2511073K) |
Yes, I wish to publicly verify that Gerson did, indeed, take care of the refund this AM via PayPal and took care of the extra fees and charges I incurred, INCLUDING my credit card interest that I was perfectly willing to "chalk up to experience".
Sorry this wasn't posted sooner- I was exhausted after a very busy week/ holiday, slept in, and just now logged on. For the record, this is the first post I've made on any forum today.
I have often said on these forums that the true measure of a vendor is how he handles problems when they arise. I think that Gerson has proven his mettle. While I'd far rather have had the gates in a timely fashion without the unnecessary anxiety and/ or drama, I think that Gerson has proven here that he is, indeed, well- meaning, and his mistakes and missteps are just that and no more.
As I said in a previous post, I really hope, Gerson, that you can get your employees and other logistics under control because this hobby needs you.
Thank you again and all the best to you.
_________________
Немає виправдання для війни! Я з Україною.
| Bryan67 wrote: |
| Just my hands. And a little lube. No tools. |
To best contact me, please use the EMAIL function in my profile |
|
| Back to top |
|
|
bugninva
Samba Member
Joined: December 14, 2004
Posts: 8858
Location: sound it out.
|
| Posted: Sat Nov 29, 2008 10:29 pm Post subject: |
|
|
| Tram wrote: |
| I have often said on these forums that the true measure of a vendor is how he handles problems when they arise. |
this has long been my belief also.... Seems Gerson has handled business...
_________________
| [email protected] wrote: |
| With a show of hands, who has built over 1000 engines in the last 25 years? Anyone? |
GEX has. Just sayin |
|
| Back to top |
|
|
VDubTech
Samba Member
Joined: December 29, 2002
Posts: 9142
Location: Syracuse, NY
|
| Posted: Sun Nov 30, 2008 7:36 am Post subject: |
|
|
| Gerson wrote: |
BTW VDubTech...I think asap means as soon as POSSIBLE, maybe for me it was POSSIBLE to get a hold of the funds only this morning, or maybe POSSIBLE means monday, or tuesday....that's what POSSIBLE means to me......
I know we all like to have things done instantly,as soon as we think about them, but sometime this is not POSSIBLE........ |
No need to get pissy, it was a simple question. I wouldn't promise a customer a refund and then try to come up with the funds to make it, I would do it the other way around. Regardless, I'm glad to see that this has been resolved and you proved yourself to be a stand up guy in this small community. Thank you for all of your hard work and your amazing panels, I've heard nothing but good things up to this point. Let me know when you get your line of Bay Window Panels up and running, we can certainly use a quality product for our Buses as well. |
|
| Back to top |
|
|
blankmange
Type 3 Darksider
Joined: July 17, 2004
Posts: 11498
Location: Bloßer Stahl-preapocalyptic MidCoast
|
| Posted: Sun Nov 30, 2008 7:53 am Post subject: |
|
|
this post will be viewed as stirring the pot, but I am genuinely curious:
Gerson -- can you explain the business model you are using (or were using, if you have since changed your practices) in this situation? You accepted payment, including shipping, for a product you did not have (your own admission). You do not notify the customer (who has paid in full) about this until he is forced to publicly voice his concerns. You sent the customer erroneous information (either knowingly or not) about when he was going to receive the product.
I understand that you want to deliver top-quality panels, I understand that you have been doing so for sometime now, and I also understand that the majority of your customers speak very highly of you. I do not want to take away from the positive things you are doing, but am sincerely curious as to how this could happen?
I am not looking for a crucifixion here, I am not looking to drag you through the mud -- but I find it hard to believe that things simply 'got away from you'...
_________________
póg mo thóin
Certified DHS Technician
Samba Member # 24517 |
|
| Back to top |
|
|
Gerson
Samba Member
Joined: January 23, 2004
Posts: 1828
Location: Jupiter Fl
|
| Posted: Sun Nov 30, 2008 9:01 am Post subject: |
|
|
People, sometimes things happen, sometimes a situation gets out of control, sometimes you ¨drop the ball¨etc.etc.etc....I am only human I make mistakes, I also take resposability for those mistakes, which is what everybody should do, but most do not do....if you guys wish to crucify me, that´s ok, if you guys want to judge me, that´s ok to, it´s all part of doing business, like I said before, and I will say for the last time, I am not going to explain myself any further, ......Everett, I think this thread should be locked, or done away with, there is nothing positive being gained from keeping it going...just my humble opinion......thank you.....
_________________
that's not patina, that's fucking rust man!!!!
we (klassicfab) make the funky green panels........... |
|
| Back to top |
|
|
bugninva
Samba Member
Joined: December 14, 2004
Posts: 8858
Location: sound it out.
|
| Posted: Sun Nov 30, 2008 9:36 am Post subject: |
|
|
a vendor's feedback thread should never be locked or deleted. It is a valuable resource for future/potential customers.
_________________
| [email protected] wrote: |
| With a show of hands, who has built over 1000 engines in the last 25 years? Anyone? |
GEX has. Just sayin |
|
| Back to top |
|
|
blankmange
Type 3 Darksider
Joined: July 17, 2004
Posts: 11498
Location: Bloßer Stahl-preapocalyptic MidCoast
|
| Posted: Sun Nov 30, 2008 11:10 am Post subject: |
|
|
| Gerson wrote: |
| People, sometimes things happen, sometimes a situation gets out of control, sometimes you ¨drop the ball¨etc.etc.etc....I am only human I make mistakes, I also take resposability for those mistakes, which is what everybody should do, but most do not do....if you guys wish to crucify me, that´s ok, if you guys want to judge me, that´s ok to, it´s all part of doing business, like I said before, and I will say for the last time, I am not going to explain myself any further, ......Everett, I think this thread should be locked, or done away with, there is nothing positive being gained from keeping it going...just my humble opinion......thank you..... |
thank you
and I disagree that this thread should be locked or deleted -- it's been said many times, here and in other threads, that the true measure of a businessman is how they handle the negative stuff...
_________________
póg mo thóin
Certified DHS Technician
Samba Member # 24517 |
|
| Back to top |
|
|
Lee.
Samba Animal Controller
Joined: December 22, 2003
Posts: 3079
Location: Denver, CO
|
| Posted: Sun Nov 30, 2008 11:14 am Post subject: |
|
|
| bugninva wrote: |
| a vendor's feedback thread should never be locked or deleted. It is a valuable resource for future/potential customers. |
or edited. 
Tram, I'm glad to see you got the refund.
At least you didn't have all that money invested in the stock market over the last month and a half. 
_________________
www.DenverWildlifeControl.com |
|
| Back to top |
|
|
EverettB 
Administrator
Joined: April 11, 2000
Posts: 69823
Location: Phoenix Metro
|
|
| Back to top |
|
|
lickity split
Samba Member
Joined: May 01, 2005
Posts: 87
Location: Louisa VA
|
| Posted: Sat Dec 13, 2008 10:10 am Post subject: |
|
|
I bought numberous panels from him at Bulli in FLa. Great guy and great product. Thanks and we will be doing business again very soon.
Ronnie Pugh in VA
_________________
Bug Haus
Richmond VA
804-232-8989
Small Country Campout
http://www.mindspring.com/~macbusstuff/scc/index.html |
|
| Back to top |
|
|
LittleThunder
Samba Member
Joined: May 21, 2006
Posts: 1015
|
| Posted: Mon Jan 26, 2009 7:03 pm Post subject: |
|
|
| Just received my new rear gate for the DC. Nicely packed, perfect product. Thanks Gerson!! It was worth the wait. |
|
| Back to top |
|
|
TimGud
Samba Member
Joined: March 03, 2002
Posts: 6459
Location: Rio Rico Arizona
|
| Posted: Fri Apr 03, 2009 6:04 pm Post subject: |
|
|
Just received a battery tray for my 60 Singlecab, its correct in every detail, and it's flawless!
Purchased direct from Gerson, took three days to get here, shipping was very reasonable. Thanks! |
|
| Back to top |
|
|
CFix
Samba Member
Joined: June 06, 2008
Posts: 26
Location: Bellingham WA
|
| Posted: Sun May 24, 2009 1:39 pm Post subject: |
|
|
| I recently swapped some OG sheet metal for new pieces with Gerson and am very happy. Gerson has a quality product, is a generous person and is nice to deal with. |
|
| Back to top |
|
|
bherder
Samba Member
Joined: July 19, 2008
Posts: 374
Location: Portland/Forest Grove, OR
|
| Posted: Fri May 29, 2009 2:47 pm Post subject: |
|
|
I don't have my metal in hand yet (DHL left a "sorry we missed you." sicker). However, I can't believe how fast the metal got up to Oregon from Bogota. Shipped on the 26th and here on the 29th. And the shipping was rediculously cheap! Freakin amazing! I swore DHL quit servicing here in the states. What's up with that?
Gerson you rock!
_________________
My bus resto thread:
http://www.thesamba.com/vw/forum/viewtopic.php?t=371654
Parts manual:
http://oacdp.org/ |
|
| Back to top |
|
|
mrfallon
Samba Member
Joined: June 15, 2006
Posts: 290
Location: Somewhere on American soil
|
| Posted: Fri May 29, 2009 3:17 pm Post subject: |
|
|
Recently purchased the lower 8 inches nose panel from Gerson...
Cant wait till i get money to purchase more....his products are the dogs bollocks! Kudos all around  |
|
| Back to top |
|
|
Oval1
Samba Member
Joined: April 23, 2007
Posts: 211
Location: Dallas, TX
|
| Posted: Sun Jun 07, 2009 12:48 pm Post subject: Good Job |
|
|
I just received the following parts from Gerson for my 1960 DC: Front Floor, Cargo Floor, Rockers, Heater Tube, and the Rear Gate. I can tell he's VERY Busy but he got me all those part in just a couple of weeks. Now I'm waiting on a rear corner and passenger back door rocker. I just ordered these parts. GOOD JOB GERSON, KEEP IT UP!!!!!!
_________________
DLK |
|
| Back to top |
|
|
campingbox
Samba Member
Joined: November 14, 2000
Posts: 10196
Location: Petaluma, CA
|
| Posted: Mon Jun 08, 2009 8:16 pm Post subject: |
|
|
| Good buyer! Recommended. |
|
| Back to top |
|
|
micromotor
Samba Member
Joined: May 21, 2009
Posts: 46
Location: Dover, DE
|
| Posted: Wed Jun 17, 2009 1:35 pm Post subject: Gerson Where R U? |
|
|
I was in the middle of ordering parts from Gerson two weeks ago and suddenly he seems to have fallen off the face of the earth. I've sent multiple emails and phone calls since then and No answer. Is this normal?
Mike |
|
| Back to top |
|
|
Gerson
Samba Member
Joined: January 23, 2004
Posts: 1828
Location: Jupiter Fl
|
| Posted: Wed Jun 17, 2009 1:43 pm Post subject: |
|
|
I was at the Classic last weekend, I'm also on the shop floor alot making sure shit is being done correctly, I was also running around looking for buses, I also have a family, etc.etc.etc.etc.etc....how can I help you????
_________________
that's not patina, that's fucking rust man!!!!
we (klassicfab) make the funky green panels........... |
|
| Back to top |
|
|
|
