Viewing feedback for: [email protected] Email: [email protected] Last Visited: February 10, 2023 |
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Banzai KG Samba Member
Joined: April 10, 2004 Posts: 2992 Location: Sunnyvale, CA
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Posted: Tue Aug 08, 2006 8:22 pm Post subject: |
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I'll give my KUDOs to John, made an order back in mid April for the Setrab single fanpack, thermostatic fan switch, and the Setrab mounting kit, received the merchandise in a few days.
Got it installed just before the 10th Anniversary Gene Berg Memorial Cruise from Orange, CA to Ypsilanit, MI.
I will order again from Aircooled.net.
Thanks John Connolly and Eric Allred!!! _________________ Jim Kikuchi
Sunnyvale (near San Jose), CA
1964 Karmann Ghia coupe
V.V.W.C.A. - Golden Gate Chapter: http://www.ggcvvwca.org/
B.L.T.N. (Better Late Than Never) late model VW Club (San Jose/Santa Clara, CA): https://www.facebook.com/groups/bltnvw/
NorCal Aircooled Group (NAG) Facebook Goup: https://www.facebook.com/groups/NAGVW/ |
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74airbug Samba Member
Joined: August 09, 2004 Posts: 79 Location: East Texas Pineywoods
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Posted: Mon Aug 07, 2006 9:42 am Post subject: SVDA follow up... |
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Follow up on SVDA...
Installed ACN SVDA this weekend - took about 45 minutes to pop the 009 out, slip the SVDA in, hook up the vacuum lines and get 'er timed. Started right up - no problems.
John's written instructions were right on - the SVDA does have a 90deg CCW indexing shift - no problem, puts the vac can where you can easily adjust timing. Performance report will follow - noticed right off no more "snatch and grab" when you pull away from a stoplight...
Thanks John! _________________ I can say "ol' fart" cuz I'm a ol' fart...
Len |
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Low_Slow S@mb@ Pl@y@
Joined: January 30, 2004 Posts: 706 Location: Kaiserslautern, Germany
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Posted: Mon Aug 07, 2006 2:39 am Post subject: |
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Low_Slow wrote: |
Randy in Maine wrote: |
Everything I have ever bought from them was money well spent.
Plus they have fast shipping. |
Aircooled.net has super fast shipping and almost has everything I ever needed, I have spent alot of money there.
The reason I dont spend money there anymore is because of a couple simple emails I sent John reference some changes to my order that showed me how abrasive he is. I dont give my money to people who act like they could do without it. |
As you will notice, I did not slam John and dont care to go into details, as this was quite awhile ago, and many dollars since then have been spent elsewhere. He pretty much had the same attitude with me as he did with harley over something very small. I dont care to give an asshole my money.
I never had a prob with aircooled.net over the years until I actually had to speak to these guys personally, then you find out how they really are. I am from Utah and wanted to support a Utah company, but find it very difficult to crack my wallet for these guys. |
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Downtown Brown Samba Member
Joined: May 29, 2004 Posts: 368 Location: Humboldt Nation
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Posted: Sun Aug 06, 2006 10:34 pm Post subject: |
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Thanks John for starting www.aircooled.net . I thought then and still do now-- A internet based Hi performance VW parts business , set up with tech articles and project help. I know I've used your free advice & TIME over and over again. I think of the orders where I screwed up and you were quick to email me back " Are you sure you this is what you want ? " Anyway hope you stay in business a long time.... Lloyd |
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Fusillade Samba Member
Joined: April 24, 2003 Posts: 399 Location: Abilene, TX
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Posted: Sun Aug 06, 2006 7:35 pm Post subject: |
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From personal experience:
Every order from aircooled.net has been filled properly, been packed appropriately, and received in a very timely manner. I have no complaints and recommend them to anyone that asks.
From a business perspective:
The company I used to work for received 90% of their business from 300 customers and 10% of their business from 1000. We did our best to treat the 10% as well as we did the 90%.
Unfortunately, the 1000 customers that make up 10% of the business required 100 times more attention that the other 300 customers did. Why? The large volume customers understand the nature of the business: parts delays, shipping delays, high usage times of the year, etc.. They typically ordered to replace their warehouse inventory.
The smaller companies and individuals typically do not stock repair parts and when they needed something, they needed it yesterday and had no tolerance for delays. We did our best to keep the smaller customers happy; however, keeping them all happy is nearly impossible.
Now, guess which customer complains the loudest if there is a short delay in their order?
This is why many companies have minimum order requirements. If you are going to have to make a commitment to a customer, you should at least make sure it will be profitable.
Good luck. _________________ Fusillade |
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bugnut68 Samba Member
Joined: June 10, 2003 Posts: 4180 Location: Eugene, OR
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Posted: Sun Aug 06, 2006 5:39 pm Post subject: |
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Low_Slow wrote: |
DSF wrote: |
aircooled.net is off my list. John should be thankful for every single penny someone choses to spend with him. Obviously he isn't. This Harley guy has been nothing but nice. You're all idiots, as usual. Yes. All. As usual. |
I totally agree, as I posted months ago in this thread, John freaked out over a change I had to make to my order before it was even shipped. Screw him, Ive spent many thousands of dollars elsewhere. Thanks for the great engine Chico!!! |
Could you be more vague? Instead of tossing out generalities, what happened? Not much credibility when you don't provide specifics. |
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Class 11 wannabe Samba Member
Joined: March 04, 2004 Posts: 105 Location: in line for overpriced gas
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Posted: Sun Aug 06, 2006 3:40 pm Post subject: |
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I have bought from aircooled.net many times, and will continue to do so.
I have had only 1 issue with an item, I sent the email and got prompt disposition and replacement of the defective item, so aircooled.net is at 100% satisfaction for me personally.
I won't be back to this thread in a few months to say what I have already said, I don't see the point or thrill in repeating myself. _________________ "The government solution to a problem is usually as bad as the problem." - Milton Friedman |
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Low_Slow S@mb@ Pl@y@
Joined: January 30, 2004 Posts: 706 Location: Kaiserslautern, Germany
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Posted: Sun Aug 06, 2006 12:37 pm Post subject: |
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DSF wrote: |
aircooled.net is off my list. John should be thankful for every single penny someone choses to spend with him. Obviously he isn't. This Harley guy has been nothing but nice. You're all idiots, as usual. Yes. All. As usual. |
I totally agree, as I posted months ago in this thread, John freaked out over a change I had to make to my order before it was even shipped. Screw him, Ive spent many thousands of dollars elsewhere. Thanks for the great engine Chico!!! |
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Man_Doun Samba Member
Joined: March 14, 2005 Posts: 246 Location: Michigan
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Posted: Sat Aug 05, 2006 7:44 am Post subject: |
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Just bought an intake and a carb rebuild kit from aircooled.net. The intake is gonna need a little cleaning up, but that nothing big at all. fast shipping and very professional. _________________ '71 super |
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74airbug Samba Member
Joined: August 09, 2004 Posts: 79 Location: East Texas Pineywoods
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Posted: Fri Aug 04, 2006 7:11 pm Post subject: aircooled.net service |
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My Aircooled.net experience...
I emailed a question regarding the SVDA distributor and compatability with my carb setup. I received a response within minutes.
I ordered the distributor Tue 7/25 and it was on my doorstep in East Texas on Mon 7/31. I also received a very detailed set of instructions via email within minutes of my order and received shipping confirmation and tracking number shortly thereafter. I am going to install it this weekend.
I am very pleased with aircooled.net and will do more business with them in the future.
My compliments to John and his staff! _________________ I can say "ol' fart" cuz I'm a ol' fart...
Len |
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Blaubus Samba Member
Joined: October 25, 2003 Posts: 5153
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Posted: Thu Aug 03, 2006 10:23 am Post subject: |
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Quote: |
Pay-for-my-mercedes fees |
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i know what you mean regarding the shipping rip off. wolfsburgwest is preety bad that way. like 230.00 to send a full set of bus window seals! yeah for real! and worse yet WW gives a "price range" for shipping but makes money on it apparently.
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I'm sorry if you do not like the policy, but it is the policy and not going to be changed. You are probably right that I shouldn't be so forthcoming with everything, but it's who I am (I'm not perfect). Those that know me know they know exactly how I stand and feel on things, I don't hide anything, I'm a straight shooter.
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dont get me wrong! i like the policy just fine, and my comments were for your benefit. i too volunteer too much as an imperfect habit. and others who do business with me think i am defending unnecessarily. it was more about the "tire kicker" comments. can give fresh customers the impression that its all just such a hassle to you, rather than a welcome mat. knowing what each item weighs was also intended as a suggestion that would help you to encourage customers to guesstimate their own orders. remember, this really is for your benefit, i dont feel any need to bitch, i just felt that i had an inside view of this whole thing when i read the thread. |
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[email protected] Samba Member
Joined: August 03, 2002 Posts: 12785 Location: Salt Lake City, Utah
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Posted: Thu Aug 03, 2006 9:39 am Post subject: |
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Our policy is no shipping quotes. If you ask how much an SVDA or set of pistons is to get to you, I'll say "around *$", but it's not a quote, it's a guess but usually pretty close. I am not going to box up a set of floor pans, rear quarter panel, etc, for some guy to get a quote, but I'll say "around $85 by Greyhound". Either you need the parts or you don't. We are so strapped for time, we do not give shipping quotes. But please keep reading.....
The main reason WHY is that our shipping and handling costs are lower then any other company in the VW Industry. We do not have box fees, minimum order fees, handling fees, rush order fees, Pay-for-my-mercedes fees, or any other crap like that. Shipping costs what it costs plus maybe a $1 for the box/tape. This is one reason most companies won't ship USPS, because the postage is stamped on the box, and most companies do not want you to know how much revenue they make on marking up your shipping!!!!! It's not chump change either! We are often 1/4-1/3 the price on shipping many items compared to other places. Almost never are we more expensive then others on shipping charges, if you add in all the BS Charges they tack on. Most places ONLY ship UPS or Truck. We also ship Greyhound (1/3 the cost of truck freight), and USPS (1/3 the cost of UPS to canada, overseas, and a lot cheaper then UPS for 2nd/next day shipments). We have to drive to the greyhound station (15 miles each way), and drive to the post office (7 miles each way). We are paying the gas/wear&tear/driving time out of our pocket, you see this on the label and invoice if you don't believe it. Most places will charge you $46 on a box that costs $22 to ship, but you have no way of knowing. I suggest you guys take your boxes when you receive them, weigh and measure them, and go to UPS.com and do a quote, and then check how much you got charged, and THEN tell me who is fair and who is ripping you off.
We are usually (not always) cheaper then the places with "free shipping" for this reason too. Because we are at the low end of the shipping prices and are so strapped for time, we do not give shipping quotes. The EXCEPTION to this is for folks that are paying by money order or wire transfer, since they need to know an exact amount. We also do not do CODs because of too many deadbeats that didn't have the $ and the package was returned, where we got to pay double shipping for no sale.
And WRT defending the policy, it's because when customers are notified of this fact they usually jump all over me! So I'm in defense mode from the get-go on this particular subject, and do not take any abuse kindly. If you don't like our policy, order elsewhere where you will be paying more for the shipping then from us. This is a fact.
One last thing: Just because our POLICY is that we don't give quotes, we do give them on occasion. But we reserve the right not to (like when we are stupid busy). In the slower season (8 months of the year, the MAJORITY OF THE TIME) it's no big deal, and we do it. But do not give me crap if we can't get around to it like in the summertime. Our focus and energy is GETTING ORDERS TO CUSTOMERS IN A TIMELY MANNER. IOW, we prioritize our time for people who are already ORDERING from us, they get treatment/service before people that MIGHT order from us. Many customers tend to waive the "be nice to me or you'll lose my $" over my head, I do not play that game. If you want the parts elsewhere, get them elsewhere. If you are ordering from us, I'll do my best, and you'll likely be very pleased, but I do not respond kindly to blackmail or threats.
I'm sorry if you do not like the policy, but it is the policy and not going to be changed. You are probably right that I shouldn't be so forthcoming with everything, but it's who I am (I'm not perfect). Those that know me know they know exactly how I stand and feel on things, I don't hide anything, I'm a straight shooter.
John
Aircooled.Net Inc. |
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Blaubus Samba Member
Joined: October 25, 2003 Posts: 5153
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Posted: Thu Aug 03, 2006 5:02 am Post subject: |
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i have no problem cutting john some slack, but others who dont view this topic may not be so understanding. some constructive observations, taken the right way, has the potential to help AC.net, not just their customers.
specifically, when john is on the phone he needs to reveal less about how hard it is to please customers . when i asked him for a shipping quote he refused and immediately defended his policy... something long about not being able to take the time to quote shipping for all the "tire kickers" out there. and subsequent conversations had the same tone. it would be normal for him to defend his policy if it was criticized by a customer, but otherwise it seems odd. seemingly a small point, but for the customer this is where the impression begins!
not saying all this to be negative john, you just need to see how customers dont usually get this type of thing when dealing with other companies. if you have a resentful attitude or whatever it is, it isnt necessary to change that- just have control over what you say or dont say. lots of merchants think customers are a hassle, but dont say so to new customers who havent been a hassle yet! i also have lots of tire kickers when i sell parts on this site, and yes it wastes my time, but i still give the quotes. hardest part is knowing the weight, so i dont blame the customer that i have to find the part and box it all up. |
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MikeR@ Samba Member
Joined: November 29, 2004 Posts: 59 Location: Bucharest - Romania
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Posted: Thu Aug 03, 2006 3:34 am Post subject: |
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Sorry John,
It's been quite a while since I received the parts ordered from you (the SVDA and the big bore 40HP); as I said in my Topline feedback, time is scarce for me these days
Anyway, thank you! _________________ 1981 Mexico Beetle - 1200cm
2004 Passat B5.5 Variant - 2000cm
2007 Golf V - 1600cm |
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Stock Steve Samba Member
Joined: April 10, 2005 Posts: 1963 Location: My Left Nutmeg State
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bugnut68 Samba Member
Joined: June 10, 2003 Posts: 4180 Location: Eugene, OR
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Posted: Tue Aug 01, 2006 3:14 pm Post subject: |
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I disagree with you Roach, as I think Harley kept egging John on, from the posts I read. Seems to me nothing would have made the guy happy, just purely from what I've read in this thread so far. |
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OTO X58 Samba Member
Joined: March 27, 2004 Posts: 3101 Location: Santa Cruz, CA
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Posted: Tue Aug 01, 2006 2:52 pm Post subject: |
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Goldie71 wrote: |
Getting here late. I have been on the VW list's since the late 80' and have seen posts concerning AirCooled.net, the BD, and many others. Do all of you in VW world think that these companies are "big corporations"? They are NOT. Most are one man, small businesses where the owner works LONG hours and the rewards aren't that great. They have little control over when inventory is delivered. They have no control over over their suppliers quality control. They do their best to supply quality parts in a timely fashion, to the best of their ability. They keep our cars rolling.....
Over the years I have seen John's problem customers post to the whole VW community. I have seen John bend over back-wards to please customers, only to have them post to the world saying that John, in effect, is not as customer friendly as Walmart or Meiger customer service.
True, John has a short fuse, but don't forget all the people that he has helped who never post their satisfaction. Both Ron at BD and John, and most of the other small dealers, work long hours, giving up family and recreational activities so that we can get our parts.
Cut them a little slack, they deserve it. They keep our rides rolling..... |
Sorry Goldie, I do not agree with that mentality. I've worked at a VW shop, and I know how some customers can be when things don't go their way, or end up costing more than they want to pay. I've gotten at least a small glimpse of what John deals with everyday.
I can understand an employee having a short fuse with a customer who is being rude and demanding, but in this situation, John started with the rudeness. In the emails, Harley didn't start shit, he just asked questions. An employee should never be rude to a customer, but it happens. But even more importantly, the employee should NEVER be the one to start the rudeness. To some people, this is no big deal, and they don't mind putting up with an attitude for some great service. On the other hand, some people will gladly pay more so that they don't have to deal with the attitude.
There should be less attitude from a small company than there is from a Walmart employee. That's just the way I feel. _________________ -Thomas
RIP HBB 10.10.84 - 12.25.09
1958 Ragtop Bug Build - Subaru Swap!
1957 Gazelle Beige Ghia FOR SALE
1957 Dove Blue Kombi field find |
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Smithy Samba Smithy
Joined: May 10, 2004 Posts: 508 Location: under the hill
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Posted: Tue Aug 01, 2006 2:39 pm Post subject: |
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Getting here late. I have been on the VW list's since the late 80' and have seen posts concerning AirCooled.net, the BD, and many others. Do all of you in VW world think that these companies are "big corporations"? They are NOT. Most are one man, small businesses where the owner works LONG hours and the rewards aren't that great. They have little control over when inventory is delivered. They have no control over over their suppliers quality control. They do their best to supply quality parts in a timely fashion, to the best of their ability. They keep our cars rolling.....
Over the years I have seen John's problem customers post to the whole VW community. I have seen John bend over back-wards to please customers, only to have them post to the world saying that John, in effect, is not as customer friendly as Walmart or Meiger customer service.
True, John has a short fuse, but don't forget all the people that he has helped who never post their satisfaction. Both Ron at BD and John, and most of the other small dealers, work long hours, giving up family and recreational activities so that we can get our parts.
Cut them a little slack, they deserve it. They keep our rides rolling..... _________________ Don't take life too seriously- you'll never live thru it....
Dyslexic rebel, I beats to the drum of a different march. |
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Blaubus Samba Member
Joined: October 25, 2003 Posts: 5153
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Posted: Tue Aug 01, 2006 1:34 pm Post subject: |
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oops i didnt understand that starters arent warranteed normally and the fact that you warrantee carbs is exceptional, as it is true that NO ONE else does. its good to hear your feedback on what your pressures and limitations are. gives me a much better impression of you than the first one i got. i am glad too that this thread became much more useful than it was a page ago.
this is interesting to me cuz it reminds me of years ago when i used to talk with Gene Berg himself. except Gene wasnt just abrasive, he was totally abusive seemingly without provocation. but he always answered every question, probably all day long dealing with stupid aholes and whiners. it is no doubt a lot of effort to provide real service and stand behind what you sell. i restore cars and when i go the extra distance there is no money in it for me - and it makes me real bitchy. |
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[email protected] Samba Member
Joined: August 03, 2002 Posts: 12785 Location: Salt Lake City, Utah
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Posted: Mon Jul 31, 2006 11:01 pm Post subject: |
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"Rude and condescending" can also be called "frustrated and embarrassed", due to a problem out of our control. And almost every time, the customer does not want to hear the reason, they only care that they don't have their parts, RIGHT? They do not CARE what the reason is, they want their #$)(*&#)* parts NOW or last week.
From our perspective, it's not an attitude problem, it's a time problem. I totally understand how I can come across, no argument there. But when there is 120 hours of work to be done in a week where I "only" work 90 hours, stuff is not going to get done and there is nothing I can do about it. In fact, when a customer calls WITH AN ATTITUDE and gives me crap, and I've worked 90 hour weeks for 3 months straight, I'm not going to smile and take it kindly, I may blow up because I'M TRYING AND DOING THE BEST I CAN. If I'm not good enough for YOU, I can accept that and there really isn't anything else I can do. You do see a different side of things from Sept-March, when things aren't as crazy around here.
And there is NOT $ in this business to "hire someone" else to do it, because
1) not many people want a job they are going to lose in a few months. I won't lie to people and tell them they have a permanent job just so I can fire them when things slow down. I won't do that.
2) finding someone that actually wants to do the job RIGHT is much easier said then done. If you have ever had to hire employees, you know what I'm talking about. MOST (not all) employees do not care enough about the job to do it right, so we are better off short-staffed then staffed with folks that don't give a crap. I have already tried this, it created more problems then it solved!
On this IDF carb situation, I do remember it vividly. We had the carbs in stock, but I have to go thru them, which takes roughly 2 hours to fix all the normal crap wrong with them, it's more if more unusual problems are discovered. First problem is a lack of 2 hours time, and then when I did go thru them and found they were DEFECTIVE and not something I could ship with any conscience to a customer, we all of a sudden were out of something we had "in stock". IOW, caught with our pants down without parts to send to you. We can't ship what we do not have. I can only apologize for being busy, and sorry you didn't get your carbs when I said I would, but that happens when we get slammed in the busy time of the year. I can only counter that if we had simply shipped the carbs we had in stock without going thru them (like everyone else), you would have had no end of problems trying to tune carbs that were un-tunable due to defects from Weber. I even know that some companies will purposely send the wrong or defective parts in this situation, because it gives them time to get the right ones while the wrong/defects are shipping to you! And then when they arrive and you "discover" it, they come the rescue and they are heros (sounds far fetched, but I have heard this from 2 guys that worked at very "busy" other stores)!
There really isn't anything I can do in this situation but apologize, but I can't give you your 3 weeks back. Order from anyone else, they are also likely backlogged 3 weeks, and send you carbs that are not setup properly and have the wrong jets when you get them! I apologize for a 3 week delay, but it's a situation where I did not know it would be 3 weeks when the order came in, it really was "2-3 days". I do not make promises on when something is going to ship FOR THIS REASON (my normal wording is "they SHOULD ship in such-and-such time", I do not make promises on when items will ship, but I can tell you when an item ships AFTER it has shipped. If I promise the item will ship on Wed, but your credit card is declined and it doesn't ship, now I've broken my promise????
I can't and don't make a promise on when something will ship, and even if I could I can't promise what happens to the package once the shipper has it. You would be surprised at how many packages get damaged or lost, yet it's ACN's FAULT??? We take way more then our share of blame for things that aren't our fault, this is rarely recognized.
Part of the reason we are so busy is because we do the things to the parts that the other guys can't or won't. They just take them out of one box and put them in another one and slap their label on them, and ship em' out. My life would be a LOT easier if I did that cop-out way of sending parts out, sending out parts that I didn't give a good look at. It is true that sometimes stuff slips thru (like Harley's carb with the missing needle/seat; In 20 years I have NEVER seen nor heard of this happening. This is one more thing we now check on the carb kits we ship, but it was not checked prior to the Harley fiasco, so it should be understandable to see how it could have slipped thru), and we are not perfect, but we sure as hell try our best! I am not a jerk. And if I have "an attitude" it's not personal, it's because I have too much work and not enough time, and it results in a short fuse on occasion. This is also compounded by folks that whine and bitch about stuff that we have no control over, and Aircooled.Net is their outlet. We ship it on time and it hasn't arrived yet, so they call and bitch me out even though their father signed for it and forgot to tell them! Or it's sitting in customs and the Post Office hasn't notified them, WHERE ARE MY PARTS!!!! Enough of that and I'm one pissed off guy, because I rarely hear from the guys who got out of serious jams with our help, I only hear from the guys who we pissed off or didn't get helped in time. This sort of stuff really wears on me (and it would you too). I do not do this for the $, there is no $ in this hobby, it's a HOBBY. If I wanted to make a fortune selling VW parts I'd be ripping folks off left and right by selling the crap they are selling the way they are selling it at almost every store around. The places that operate on a higher level then this number just a few, and I sincerely feel we are one of them.
What I'm saying is that during the summertime it's so stupid busy that it IS not uncommon for you to catch me on a bad day, because I have a lot of them trying to fix all the problems that result from trying to run an honest business, especially with all the R$#*&) up parts that come thru our doors we have to fix. It WOULD be a lot easier to just ship stuff to folks and just smile and be nice when they call with their problems, like receiving the wrong or defective parts. I wish it was that simple, but it's not. It's also frustrating to not hear the many situations where someone gets something very quickly from us. It does happen often, so often that many folks take it for granted, and if a package takes 4 days to arrive, ACN must have really screwed up. This is one example of where our excellence bites us in the ass, because now it's an expectation by the customer, and if we do what most places do now we have failed.
I have relegated myself to "the back" sometimes and stopped dealing with customers alltogether, my wife has actually ordered me to stop answering the phone and e-mail sometimes, just do my work and stop talking to anyone, but that also pisses people off when they can't talk to me. It's a lose/lose situation, there will be people mad and angry no matter what I do. But I gurantee you when things slow down a bit, you see another side of us that you can't possibly see in the busy season.
All I'm saying is we are doing our best, and I understand this is not good enough for some folks, I can't help this and I apologize.
John
Aircooled.Net Inc.
PS: almost every vendor I have seen wouldn't warranty the starter because it's an "electrical device; no warrantys". Same for carbs. We warrantee EVERYTHING. We've warrantyd carbs and electrical items 3 years after we sold them BTW. If you only look at one issue, you can make anyone look good or bad, you have to look at the whole thing. |
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