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busey
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PostPosted: Mon Apr 08, 2019 1:47 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

Disappointed i had to back out of a transaction with AC.net due to an engine builders timing constraints. I have to admit, it was refreshing that i didn't have to cuss and fuss with ACN in order to get the $$ put back on my credit card. The funds were back on my cc the same day i cancelled my order. Cool
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busey
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PostPosted: Wed Mar 20, 2019 7:47 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

[email protected] wrote:
Well sell a CB IDA kit, and offer to set them up and jet them. If you can do this you don't need us to do it. The costs of the jets alone are more than we charge for the setup though, and IDAs are not even close to correct out of the box.


Just liked your page on FB and will get a 5% off code to redeem on a CB IDA kit.
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[email protected]
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PostPosted: Mon Mar 18, 2019 9:01 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

Well sell a CB IDA kit, and offer to set them up and jet them. If you can do this you don't need us to do it. The costs of the jets alone are more than we charge for the setup though, and IDAs are not even close to correct out of the box.
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Please do NOT send me Private Messages through the Samba PM System (I will not see them). Send me an e-mail to john at aircooled dot net

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busey
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PostPosted: Fri Mar 15, 2019 6:50 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

Its time, taking the plunge and purchasing an IDA kit. Are there any differences between the CB Performance IDA kit sold on their site and the one sold thru AC.net???
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SpiritRT
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PostPosted: Tue Jan 08, 2019 9:11 am    Post subject: Re: Aircooled.net - [email protected] Reply with quote

SpiritRT wrote:
Iíve been trying to reach them since mid December. No email reply or answer to voicemail. Theyíve had $1,275 of mine since the end of September. Iíll be filing fraud charges tomorrow.


Stephanie has reached out to me and we are now communicating.
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Xevin Premium Member
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PostPosted: Mon Jan 07, 2019 11:54 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

SpiritRT wrote:
Iíve been trying to reach them since mid December. No email reply or answer to voicemail. Theyíve had $1,275 of mine since the end of September. Iíll be filing fraud charges tomorrow.




https://www.thesamba.com/vw/forum/profile.php?mode...370c1f976e

Thatís a bummer. Maybe try a PM. Did you check Spam/trash folder? John has always been good to me. Hope this isnít another Scott from German Supply scenario.
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Busstom Premium Member
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PostPosted: Mon Jan 07, 2019 11:25 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

SpiritRT wrote:
Iíve been trying to reach them since mid December. No email reply or answer to voicemail. Theyíve had $1,275 of mine since the end of September. <snip>

How is that? Did you send them cash? That is not like John...my credit card has never been billed until parts ship, then a tracking number follows. Think
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SpiritRT
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PostPosted: Mon Jan 07, 2019 11:21 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

Iíve been trying to reach them since mid December. No email reply or answer to voicemail. Theyíve had $1,275 of mine since the end of September. Iíll be filing fraud charges tomorrow.
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Alan Brase
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PostPosted: Mon Sep 03, 2018 2:30 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

John @ aircooled has been here since I joined in 2004 and had a presence on previous Type2.com and Vintage bus lists.
He has extensive experience in racing, building big motors and learning what didn't work. (AKA racing.)
I have never bought from him, mostly because I only build stock Vanagons and very early splitties and I use a couple other vendors for that.
SOMEDAY I will build a type 1 engined 1970-75 T2 Westy or riviera and then will be time to make aircooled my source. And it will be.
Al
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PostPosted: Mon Aug 06, 2018 8:08 am    Post subject: Re: Aircooled.net - [email protected] Reply with quote

Since this is the first engine rebuild I have ever done, a lot of bone-head emails were sent to Aircooled.net to answer questions I had. John responded quickly to every email, even late evenings and Sunday's. So not only does John earn my full respect, but I'm impressed with the selection of parts being sold by Aircooled.net.
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benbear1122
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PostPosted: Thu May 24, 2018 6:59 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

Cant say enough about John at Air cooled.net . John has given me so much advice and tech support through several of my builds. Such as one instance where he returned a call to me to walk me through Setting Rocker Arm Geometry. Also my current project in which he is still returning to me with much needed advice. I have heard on many occasions whether it be online or through my 2 local clubs complaints about VW part pricing and Costs of shipping. Personally I have dealt with a couple venders in the past who offer free shipping and better prices. I will tell you this. You get what you pay for. Shit customer service, cheap as shit parts, and parts return issues. This is why I stick with ACN and a couple others. John is quick to answer my questions. Top customer service and Top Quality Parts are all the reason to buy from ACN .
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sled
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PostPosted: Fri Mar 09, 2018 8:22 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

The fact that John takes the immense amount of time out of his day to answer endless tech questions for all of us, and also runs a very good mail-order business (not to mention a store-front), speaks volumes.

I have, and will continue to buy from John @ ac.net because of the tech & product support he offers.
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PostPosted: Fri Mar 09, 2018 2:15 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

Want to give a big thanks to John at aircooled.net. I contacted him about a question regarding vacuum signal on my 1600dp engine build. After gathering specs on my build. He recommended other options to complement my set up.
I realize that John is in the business to sell parts. And thatís OK. The time he spent to answer my questions and genuine responses was enough for me to buy a part from him. It was as if I walked into one of my local shops that know me. I live amongst many ACVW shops/retailers in Portland, OR and buy local even if means a couple bucks more to keep a store front in business. I will tell you, dealing with John over the internet gave me the same feeling. We are lucky to have an online dealer like him. Especially you guys that canít walk into an ACVW store in your town. And by the way his prices seem really good. I ordered a cam today. He hit me up with a thank you and ďLet me know how it works outĒ email and had that thing pulled and packed in a couple of hours. I run a major retail store and thatís how I do business. Not many places do these days. Thank you John for being in the ACVW business and putting up with so many cheap ass, question asking dummies that think Autozone is place for parts on our 50 year old cars. Wink

It better work out or I will destroy on the forums Laughing thanks again. Unfortunately for John he will have to deal with more of my stupid questions in the future Twisted Evil
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67rustavenger wrote:
GFY's Xevin and VW_Jimbo! Very Happy

Clatter wrote:
Damn that Xevin... Very Happy Very Happy Very Happy

Abscate wrote:
I dont hate anyone on the Samba - except for Xevin - who brought me cold coffee in the morning.

[email protected] wrote:
I respect Xevin and he's a turd Razz
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dmiletics
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PostPosted: Fri Jan 26, 2018 12:19 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

When I decided to try and rebuild my 1977 Vert engine I went with John at Aircooled because he answered every one of my questions promptly and sounded very knowledgeable. I am glad I did. I am almost finished assembly of his 1800 no machining kit and John has answered my many requests for direction along the way. His help has made this first time rebuild a great experience so far. As soon as the snow clears I will break the engine in and update my post to let you know how it went. So far I would highly recommend him if you are looking for quality parts along with excellent customer support.
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RWBennett
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PostPosted: Thu Nov 30, 2017 9:27 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

Follow-up to Pertronix Flame Thrower Issues

I noticed ACN of defective coil on 10-25-17 and noted the above post - Received replacement coil from Pertronix on 11-16-17. Took multiple calls/notes, but got it resolved. Being able to us my Blue Coil let me keep using the car for the almost 3wks it took to resolve. Other choice would have to be park the car or buy another coil and seek refund for the ACN purchase.

I also wanted to clarify for the good people on this site the intent with my post...not that no-one should do not do business with ACN but rather be aware the return/warranty process..just take it into consideration. You see I didn't, so I was shocked that this wasn't immediately handled, and that's because in the last 20 years, I've never had a problem with ACN, not one. I have had contact when back-order parts took too long, thank you. I've had questions when it looked like I ordered redundant articles, again thank you.

I don't know where we about be without the support from ACN to keep our air-cooled passions rolling. I have found the technical advice and articles invaluable, helpful and accurate. Am I going to do business with ACN again, of course I will. But now i'm aware of the warranty/refund/exchange process, and won't be surprised if anything ever happens again.
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jpaull
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PostPosted: Fri Nov 24, 2017 3:24 am    Post subject: Re: Aircooled.net - [email protected] Reply with quote

Aircooled.net has a set of Beehive springs that I didnt even know existed, and happen to be PERFECT for my application.

On a side note, in a different transaction he has also helped do something nice for a fellow vw nut in need. Just more evidence for his level of character.

Unlike many companies, John gives extra assistance to help us make the best decision. I dont always take it, but then there are times when he really saves the day. Hope your taken your vitimens John and stick around this business for many years!

Just one example of the one item I been looking all over for. AC.net has all kinds of cool stuff.

255lbs open @ .500 and 117 @ 1.5 installed height, and a 8 gram chromoly retainer

Image may have been reduced in size. Click image to view fullscreen.

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[email protected]
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PostPosted: Tue Nov 07, 2017 7:01 am    Post subject: Re: Aircooled.net - [email protected] Reply with quote

We were closed on Friday. We are closed on every Friday in the slow season (Winter, until Mid Feb). So the fact that you are upset that a rep didn't contact you within 12 minutes of your after hours e-mail (to where we still don't know) to issue your RGA and send a box of candies to you as our way of showing thanks, is a bit unreasonable.

Secondly, Stephanie (who runs things) is on the first vacation she's had in 10yrs this past week. She gets back tomorrow. I will tell her how unhappy and displeased you are that she's not working on your bad coil.

And you wrote "who"? Some guys think that sending ME a note is how to solve their problem. The reality is I help with some tech stuff, and help people pick out what they need (what they do and don't need), but I DO NOT HANDLE RETURNS AT ALL. The only way I'm involved in things is if there's a question on if something is bad or not, by the time it runs thru the wringer I look at it and say if it's bad or not (or if we can't tell). So you jumped the gun a bit on this one.

So did you write "me" or "returns"?

People get this unicorn and rainbow expectation of ACN because I am on Samba a lot. But just because I am on there, doesn't mean someone else from ACN is there handling customer service e-mails. To them it's a job not a passion/hobby, and at 4:30pm (some are here at 5am, so don't say they have a soft schedule) they are GONE. They do their job well (bless them), but your expectations are completely off the charts here, and you are being unreasonable.

Lastly, you are putting words in my mouth AGAIN. I never said ACN doesn't handle warranty returns. We directed you to the mfg for several reasons

1) the mfg prefers it (specifically this mfg). Others prefer we handle it. If you have a problem with something different, there is a good chance it will be handled differently, since it's a different part.
2) the mfg can handle things much quicker (especially in this case)
3) if the mfg has a problem with a particular PN in their lineup, THEY are generally sooner to know about it than the retailer (us). Sometimes we inform them of a problem, but usually another store or host of customers has done this before we even know about it.
4) electrical items are not covered by warranty. But, if someone is cool, we cover it anyways. If they are a complete jerk, we can tell them to hit the road.Vinegar or sugar?
5) 1-4 doesn't mean that we do not handle warranty issues. It does mean that you put a bunch of words on our mouths and assumed how we handle things. Every case is different. You are just underscoring why our policies are such a good idea, and we are glad they are in place.

This is the sort of crap that has caused me to basically go on Samba Sabbatical leading up to X-mas. I deal with this all year long from unreasonable folks, get burned out, and need to step back before I do something I regret. This is as good a time as any. See you in January everyone. If you e-mail me directly I'll help as best I can, I just won't be on the forums.
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Please do NOT send me Private Messages through the Samba PM System (I will not see them). Send me an e-mail to john at aircooled dot net

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vwinnovator
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PostPosted: Tue Nov 07, 2017 6:34 am    Post subject: Re: Aircooled.net - [email protected] Reply with quote

well,you asked for others thoughts, so here's mine:

Have you taken a moment to contact pertronix directly and ask them what their replacement process is?

I'm kinda siding with ACN here as I understand the position of a smaller niche business.

ACN does not make the item nor should they "warranty" the item beyond offering assistance in aiding as a middle man between purchaser and manufacturer.

Here's a larger scale example to put this in perspective for you:
when you go buy an appliance, lets say a dryer.. you buy it at a corporate sized store. The store doesn't manufacture that dryer, they simply provide a location for you to be able to acquire it without having to go to a factory, say in china.
Warranty paperwork that comes with that appliance generally states to contact the manufacturer directly for repair or replacement.

For the buyers "convenience", all these corporate stores are now offering additional"warranty insurance", for say 2-3 year at an additional cost to the purchase price, to allow the purchaser to bring the appliance directly back to the store for replacement.

Consumers have the option to buy that "convenience" or not. If you buy it, the store does the leg work directly with the manufacturer for the warranty of the defective unit returned, while you have a functioning replacement unit in your hands already.
If you do not purchase it, then it's in your hands to do the leg work directly with the manufacture while your unit is non-functioning.

It sounds like ACN has provided you the solution to your warranty issue by guiding you to save time by going directly to the manufacturer, but also is offering to do the leg work for you with the manufacturer if you want to wait the extra time it takes using a middle man.

One other issue I see here is that it's dealing with an electrical item here.
I don't know of any company that warranties/replaces electrical items once a terminal has been connected to another.
It will be the sole discretion of the manufacturer to determine cause of the defect or failure and determine if in fact it is a warranty issue for poor manufacturing of the item or an installers error causing the failure.
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RWBennett
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PostPosted: Mon Nov 06, 2017 10:27 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

One more note for the masses....this is on the Pertronix site about coils----


The Ignitor III can be used in conjunction with most ignition coils rated at 0.32 ohms or greater. For optimum performance we recommend our Flame-Thrower III canister style or HC e-core coil.
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RWBennett
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PostPosted: Mon Nov 06, 2017 10:23 pm    Post subject: Re: Aircooled.net - [email protected] Reply with quote

OH....I also forgot, don't paint that you had no time to respond...I wrote you last Thursday night......call me hater, OK.....not true. I'm just a disappointed customer.
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