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Rebuilt Transmissions from Quality German Auto Parts
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pickupguy
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PostPosted: Fri Feb 10, 2006 4:23 pm    Post subject: Reply with quote

I just got off the phone with Rancho they will (if I can get proof from Thomas that the trans came from them) send me a trans and I will send them the old one back the same day they ship the new one. So I ship they ship same time. I have asked Thomas for proof the trans came from Rancho
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vwmotors
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PostPosted: Fri Feb 10, 2006 5:38 pm    Post subject: Reply with quote

We do have the Chargeback he does not remember. It was issued 2-01-2006 Case # 1005251643. We will gladly supply it to anyone who would like it as well as the e-mails that have transpired since we posted our FACTS.
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YellowSplittie
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PostPosted: Fri Feb 10, 2006 5:41 pm    Post subject: Reply with quote

I'm sure many of us would like to hear your side of things with EVIDENCE.
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pickupguy
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PostPosted: Fri Feb 10, 2006 7:12 pm    Post subject: Reply with quote

[quote="pickupguy"]now now now you have not been charged back from my CC I have no record of charges being reversed. My Credit Card shown no record of transaction being charged back. And as per our discussion here is current UPS status

Status: In Transit

Shipped to: MONTCLAIR, CA, US

Tracking Number: 1Z 987 E17 26 6539 573 8
Service Type: GROUND
Weight: 100.00 Lbs
Package Progress:


Location Date Local Time Activity
MESQUITE, TX, US 02/09/2006 12:31 A.M. ARRIVAL SCAN
TYLER, TX, US 02/08/2006 10:35 P.M. DEPARTURE SCAN
02/08/2006 3:33 P.M. PICKUP SCAN
TYLER, TX, US 02/02/2006 4:11 P.M.
US 02/01/2006 5:44 P.M. BILLING INFORMATION RECEIVED


Tracking results provided by UPS: 02/09/2006 9:25 A.M. Eastern Time (USA)



here is listing of my curent as of 2/9/06 Credit Card Statement

Sort by:
Transaction
Date Sort by:
Date
Posted Sort by:
Transaction
Description Sort by:
Amount



01/23/2006 01/23/2006 PAYMENT - THANK YOU -$9.95
01/27/2006 01/30/2006 WOLFGANG INTERNATIONAL $69.21
01/28/2006 01/30/2006 PAYPAL *ADC 402 935 7733 CA $48.40
01/29/2006 01/31/2006 LOWE'S #1965 LINDALE TX $42.48
01/30/2006 01/31/2006 A.B.'S LIKE NEW FT WORTH TX $216.50
01/31/2006 02/02/2006 SALTGRASS- MESQUITE TX $32.65
/quote]

This was posted on the 9th and nothing shows up on my credit card I have not seen any chargeback on my card

this all that has been added and it is a refund for shipping

02/05/2006 02/06/2006 A.B.'S LIKE NEW FT WORTH TX -$50.00
02/08/2006 02/09/2006 A.B.'S LIKE NEW FT WORTH TX -$4.13
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YellowSplittie
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PostPosted: Fri Feb 10, 2006 7:14 pm    Post subject: Reply with quote

You most likely won't for a few days
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pickupguy
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PostPosted: Fri Feb 10, 2006 8:08 pm    Post subject: Reply with quote

YellowSplittie wrote:
I'm sure many of us would like to hear your side of things with EVIDENCE.


copy of e-mail from CC people not allowing claim



Kerry Hoffman
----- Original Message -----
From: "GM Card Services Customer Care" <[email protected]>
To: "Kerry Hoffman" <[email protected]>
Sent: Monday, February 06, 2006 6:58 PM
Subject: Re: Customer Care Billing Dispute (O100 L750)
(KMM28688307V73795L0KM)


> Dear Kerry Hoffman,
>
> This is in reference to your billing dispute in the amount of $1325.00
from
> QUALITY GERMAN AUTO PA.
>
> After carefully reviewing your dispute we regret to inform you that we are
> unable to issue a credit to your Account.
>
> We understand that your dispute is with the overall quality of the
service,
> however, the fact that the transmission was acceptable upon delivery and
was
> used, prevents us from taking action since we have no means by which to
pursue
> a dispute against the merchant. We sympathize with your unsatisfactory
> experience and regret our inability to provide assistance.
> Please contact the merchant for further assistance.
>
> Unfortunately, we have no recourse to pursue your dispute. Please contact
the
> merchant directly regarding this matter.
>
> Sincerely,
>
> Kavitha
> HBIXVQ
> GM Card Services Customer Care
> Billing Dispute Department
>
>
>
> Original Message Follows:
> -------------------------
>
> [ Attachment 1.3 Type: text/plain]
> Customer Care Billing Dispute (O100 L750)
>
> Account Number: xxxxxxxxxx
> DB Customer NameLast: Hoffman
> DB Customer NameMiddle:
> DB Customer NameFirst: Kerry
> Customer PhoneDay: xxxxxxxx
> Trans Date: 11/22/2005
> Trans Merchant: QUALITY GERMAN AUTO PA MONTCLAIR CA
> Trans Amount: 1325.00
> Disputed Amount: 1325.00
> Comment: Type of Purchase: Phone
> Date of Service: 01/14/2006
> Date Merchant was Contacted: 01/17/2006
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wuzmop
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PostPosted: Sat Feb 11, 2006 9:12 am    Post subject: Reply with quote

Look up Rickey Graffeo in Crowley, Texas for a tranny and send that crapper back.

There is a pretty big VW crowd in DFW.
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pickupguy
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PostPosted: Sat Feb 11, 2006 10:47 am    Post subject: Reply with quote

wuzmop wrote:
Look up Rickey Graffeo in Crowley, Texas for a tranny and send that crapper back.

There is a pretty big VW crowd in DFW.


Glad to here about the crowd in Dallas/Ft Worth area. I don't meet to many people out here into VW's. I live Between Dallas and Longview.
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wuzmop
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PostPosted: Sat Feb 11, 2006 11:32 pm    Post subject: Reply with quote

Ok, in and AROUND DFW. Try Oak Hill Automotive in Longview. East Texas Volkswagen Club, http://www.etvwclub.com/. I got more, I can keep going...
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pickupguy
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PostPosted: Sun Feb 12, 2006 8:31 am    Post subject: Reply with quote

Oak Hill Automotive / The Bug Shop same shop are the ones that installed the trans for me.
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pickupguy
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PostPosted: Thu Feb 16, 2006 3:03 pm    Post subject: UPS Tracking Reply with quote

latest UPS tracking showing sent back

Status: Returned to Shipper

Returned On: 02/15/2006 12:22 P.M.
Signed by: HENNIDS
Location: FRONT DESK
Returned To: MONTCLAIR, CA, US

Tracking Number: 1Z 987 E17 26 6539 573 8
Service Type: GROUND
Weight: 100.00 Lbs



Package Progress:


Location Date Local Time Activity
ONTARIO, CA, US 02/15/2006 12:22 P.M. RETURNED TO SHIPPER
ONTARIO, CA, US 02/14/2006 8:56 P.M. FORWARDED TO THE
FACILITY IN THE DESTINATION CITY
ONTARIO, CA, US 02/13/2006 10:04 A.M. THE RECEIVER'S
LOCATION WAS CLOSED ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL
BE MADE
02/13/2006 5:05 A.M. OUT FOR DELIVERY
ONTARIO, CA, US 02/11/2006 8:51 A.M. ARRIVAL SCAN
VERNON, CA, US 02/11/2006 7:44 A.M. DEPARTURE SCAN
MESQUITE, TX, US 02/09/2006 12:31 A.M. ARRIVAL SCAN
TYLER, TX, US 02/08/2006 10:35 P.M. DEPARTURE SCAN
02/08/2006 3:33 P.M. PICKUP SCAN
TYLER, TX, US 02/02/2006 4:11 P.M. THE PACKAGE WAS NOT
READY FOR PICKUP ON THE 3RD ATTEMPT.
US 02/01/2006 5:44 P.M. BILLING INFORMATION RECEIVED


Tracking results provided by UPS: 02/16/2006 2:46 P.M. Eastern
Time (USA)
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DSF
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PostPosted: Thu Feb 16, 2006 4:16 pm    Post subject: Reply with quote

vwmotors wrote:
We do have the Chargeback he does not remember. It was issued 2-01-2006 Case # 1005251643. We will gladly supply it to anyone who would like it as well as the e-mails that have transpired since we posted our FACTS.


WOW-- looks like Quality German has been caught in a lie... ? Am I reading this right? Quality G is saying they have the charge back? AND a record of it they conveniently didn't post? Wow.

You all saw Pickupguys post of his CC company DENYING the charge back, right???
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DSF
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PostPosted: Mon Feb 20, 2006 11:25 am    Post subject: Reply with quote

I bet they're "working it out" offline. If I was vwmotors, I would have made putting an end to this thread part of the deal. Especially after the chargeback backfire. Can't imagine why else it got so quiet.

Post the resolution when you can, pickupguy.
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pickupguy
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PostPosted: Mon Feb 20, 2006 11:28 am    Post subject: Reply with quote

My thanks to all of you who felt that vendors aren't always right. In todays world the buyer should control the way a vendor does business. If we don't like the way they do business.....don't buy from them. Then they will go out of business or change there ways. I hope that enough of you have followed this whole mess. I for one will never purchase anything from QGAP. I sent my 002 transmission back to them and I am waiting for my core charge to be credited. I am sure that they will deduct the shipping from the core charge return. They charged me 125.00 shipping first time and 75.00 to return core so I figgure they still owe me 50.00 from the first shipping. However the vendor who apparantely built the transmission for them has stepped up to the plate and solved the problem. I received today a rebuilt 091 transmission at no cost, no credit card required, I just paid shipping, (not from QGAP) and the promise to send the old one back to them when I switch it out this weekend (weather permitting). QGAP never sent me an invoice showing how much I paid nor would they send me a copy of the invoice showing where Rancho had rebuilt the transmission. With over 2600 views on this post I hope that I am not the only one who feels this way.
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pickupguy
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PostPosted: Thu Feb 23, 2006 1:56 pm    Post subject: Reply with quote

bluebus2 wrote:
hope it all worked out fine


with no thanks to Quality German Auto Parts. I am glad to see that all vendors don't treat people like DIRT. All of you who said that it was unreasonable to expect a vendor to ship a replacement before the item that is bad is shipped. Well you are/were wrong it does happen
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Dave24
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PostPosted: Thu Feb 23, 2006 4:43 pm    Post subject: Reply with quote

pickupguy wrote:
In todays world the buyer should control the way a vendor does business. If we don't like the way they do business.....don't buy from them..
The first statement above is one of the most ridiculous things I have ever read. On the other hand, the second makes perfect sense and I agree !00%.
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pickupguy
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PostPosted: Thu Feb 23, 2006 5:50 pm    Post subject: Reply with quote

Dave24 wrote:
pickupguy wrote:
In todays world the buyer should control the way a vendor does business. If we don't like the way they do business.....don't buy from them..
The first statement above is one of the most ridiculous things I have ever read. On the other hand, the second makes perfect sense and I agree !00%.


Why? In most retail businesses the seller does whatever is necessary to get buyer to purchase his product. If most people prefer to pay with PayPal don't you think more sellers would start taking PayPal? We, the buyer controls the market. If we don't buy the seller will lower the price to sell the item. Haven't you seen where a group will boycot a sponser of a television program because they don't like the program? They are changing how that business spends its advertising money. don't you think people buying Japanese cars changed the way GM and Ford do business?
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pickupguy
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PostPosted: Thu Feb 23, 2006 5:50 pm    Post subject: Reply with quote

Dave24 wrote:
pickupguy wrote:
In todays world the buyer should control the way a vendor does business. If we don't like the way they do business.....don't buy from them..
The first statement above is one of the most ridiculous things I have ever read. On the other hand, the second makes perfect sense and I agree !00%.


Why? In most retail businesses the seller does whatever is necessary to get buyer to purchase his product. If most people prefer to pay with PayPal don't you think more sellers would start taking PayPal? We, the buyer controls the market. If we don't buy the seller will lower the price to sell the item. Haven't you seen where a group will boycot a sponser of a television program because they don't like the program? They are changing how that business spends its advertising money. don't you think people buying Japanese cars changed the way GM and Ford do business?
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DSF
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PostPosted: Fri Feb 24, 2006 4:53 pm    Post subject: Reply with quote

I thought it was cool hat Rancho stepped in and took care of this. I posted as such and it was deleted. WTF is wrong with that? Fucking idiots.
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bugnut68
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PostPosted: Fri Feb 24, 2006 4:58 pm    Post subject: Reply with quote

I wouldn't buy from QGAP simply on the basis of the way they are touting (whoring) themselves as the providers of drivetrain components associated with "Herbie: Fully Loaded." Glad to see that you are getting things taken care of, though, pickupguy.
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