kustom 1 - [email protected]

[challomoner]

No response to two emails enquiring about a purchase I wished to make. Glad I learned how they operate before they got my money.

[pedmick]

I'm sorry people may have had a negative experience in the past, but my recent transaction was great. I needed a Thing beam for my baja, and this was the only vendor who even mentioned it on their site (rebuilt spindle to spindle with 3" lifted adjusters welded in). I tried to buy a rebuilt unit off Craigslist off of some dude using Thing shop as his reference...I told him that I could get it from Kustom1 for a third of his asking price, and he called them to see if I was a liar. He got Stuart, who set him straight. Subsequently, I called, got Stuart, who had talked to him, and he didn't waiver on the price. He told me I could put a down payment to hold it for a few pay periods (cores are rare). I put down half, and a month later, paid it off. The beam showed up a week later, and looks fabulous. My experience with Kustom1 was great, and I'll stake my (sparse) Samba reputation on that assessment.
Thanks again, Stuart!

[vw356]

I ordered a complete disc brake system.. Everything.. And some motor parts recently and I am very happy with the parts, the prices and the service. As I work on this car, I plan on buying more from Kustom1warehouse.net.
Thank You Kustom1!
_________________
Current projects:
1950's Volkswagens!
51,52,54's,55,56's,57,58's,'60's And then a bunch of '60's, but the '50's are my favorites..

[SLO-N-LO-69]

Anyone used them recently? I am thinking of getting a narrowed front beam setup from them but would like to know how the service and quality is these days? Thanks.

[Score300]

[ONEBADBUG]

I ordered a cam and lifters. No email to acknowledge my order. Website says free shipping, but it's $50, to send a cam and lifters. Okay, whatever, I need it. A week later it has not left the store, so I cancelled it.

[metahacker]

I ordered axles 2 weeks ago. No axles yet.

Emailed twice with no response.

I cancelled my order out of frustration and ordered similar axles from Kartek, instead... Kartek responds to every email basically immediately... and always have.. and my goods typically arrive the next day.

Quite the contrast to Kustom1.... who seems to think holding orders for weeks and not responding to emails is OK. I'm sure they are nice people, and probably are great to deal with on the phone (and for specific parts), but many customers, like me, have very specific expectations for an e-commerce business in 2025.... regardless of whether they are "part of the scene" or not.

Guys like Wolfsburg West, T3 Technique, etc. just make these snail-speed old skool types look bad. 2-4 weeks for shipping, and "not doing email" ain't OK anymore.

[metahacker]

interestingly, upon filing a paypal dispute to cancel (after not receiving any response to my emails), he replied immediately....saying it would take six weeks to ship the axles.

The set I ordered from Kartek arrived at my shop the next day.