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joetiger Samba Member
Joined: January 27, 2005 Posts: 5078 Location: denver
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Posted: Mon Jun 13, 2016 6:19 am Post subject: Re: The Bus Depot |
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I ordered a new set of german rear springs for my Vanagon from Bus Depot a few weeks ago. I've been ordering from BD off and on for 17 years now, and this was the quickest shipment and best packaging I've ever received from them. And, the springs appear to be high quality and are a nice upgrade that nobody else in the US is offering. Thanks BD! _________________ Joe T.
'86 NAHT Vanagon GL Syncro/ supercharged ABA 2.0 "Pigpen"
'04 GTI 1.8T
'04 Golf R32
"get metaphysical with it. if it's simply a means to get to and from places, it will let you down. if it becomes your zen, it can't fail you." -dabaron
"Still, it's good to be afield."--VWagabond
Available Now! Vanagon to Louisiana--A Two-Lane Reckoning Through Past and Present
www.josephtrussell.com |
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Derek Cobb Annoying
Joined: March 11, 2004 Posts: 2565
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Posted: Tue Jun 28, 2016 3:51 pm Post subject: Re: The Bus Depot |
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got my box of random bus bits very quickly but I was missing a couple of pieces. Called and they sent the missing items with no drama. The true value of customer service is how they handle mistakes. Bus Depot is a winner. Thanks for outstanding service. |
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SGKent Samba Member
Joined: October 30, 2007 Posts: 41031 Location: Citrus Heights CA (Near Sacramento)
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Posted: Thu Aug 04, 2016 12:49 pm Post subject: Re: The Bus Depot |
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Bless their little hearts. They mean so well but sometimes it is impossible to understand why they do what they do. Sometimes they just do not listen to their customers regardless how clearly something is said to them - it is like they don't see the forest because of the trees. When someone says they want a red widget and not a blue one, don't tell them you have a red one then ship them a blue one and a can or red paint. It is not the same as shipping the correct item.
Link
_________________ “Most people don’t know what they’re doing, and a lot of them are really good at it.” - George Carlin |
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EverettB Administrator
Joined: April 11, 2000 Posts: 69820 Location: Phoenix Metro
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Posted: Thu Aug 04, 2016 4:27 pm Post subject: Re: The Bus Depot |
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SGKent wrote: |
Bless their little hearts. They mean so well but sometimes it is impossible to understand why they do what they do. Sometimes they just do not listen to their customers regardless how clearly something is said to them - it is like they don't see the forest because of the trees. When someone says they want a red widget and not a blue one, don't tell them you have a red one then ship them a blue one and a can or red paint. It is not the same as shipping the correct item. |
Please be more specific with your complaint about what you bought, when, and what the exact issue was.
The feedback area is not the place for analogies. _________________ How to Post Photos
Everett Barnes - [email protected] | My wanted ads
"Water is the only drink for a wise man" | "Communication prevents complaints"
Stop dead photo links! Post your photos to The Samba Gallery! |
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SGKent Samba Member
Joined: October 30, 2007 Posts: 41031 Location: Citrus Heights CA (Near Sacramento)
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Posted: Fri Aug 05, 2016 7:43 am Post subject: Re: The Bus Depot |
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Quote: |
Please be more specific with your complaint about what you bought, when, and what the exact issue was.
The feedback area is not the place for analogies. |
Ok.
I sent an e-mail to Ron that I was looking for another spade terminal Bosch fuel pump #69469, 0580463016 that replaced 0580463010, (like I bought from them before) and did he have any left lying around. I was clear I did not want the threaded replacement under any circumstances. Fred wrote back and said he understood I only wanted the spade version. They shipped the threaded one anyway even after several attempts to stop them until they assured me again it was not the threaded one they were sending. I am out the money until it gets back to them, and the time forever.
Fred - Thank you for calling to try to make things right by apologizing.
Again - this is what I wanted - another one of these:
What sounds like it is coming based on the description - what I specifically said I did not want:
_________________ “Most people don’t know what they’re doing, and a lot of them are really good at it.” - George Carlin
Last edited by SGKent on Fri Aug 05, 2016 1:35 pm; edited 6 times in total |
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skills@eurocarsplus Samba Peckerhead
Joined: January 01, 2007 Posts: 16878 Location: sticksville, ct.
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Posted: Fri Aug 05, 2016 5:07 pm Post subject: Re: The Bus Depot |
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can I ask you why? other than cutting the terminals....
this will make all right with the world if that is the only issue
http://terminalscheap.com/product_info.php/single-...c252825cfe _________________
gprudenciop wrote: |
my reason for switching to subaru is my german car was turning chinese so i said fuck it and went japanese....... |
Jake Raby wrote: |
Thanks for the correction. I used to be a nice guy, then I ruined it by exposing myself to the public. |
Brian wrote: |
Also the fact that people are agreeing with Skills, it's a turn of events for samba history |
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SGKent Samba Member
Joined: October 30, 2007 Posts: 41031 Location: Citrus Heights CA (Near Sacramento)
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Posted: Fri Aug 05, 2016 11:32 pm Post subject: Re: The Bus Depot |
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yes Skills - you can ask why.
When I restored the bus I replaced every connector on the bus that had corrosion in it. The harness is already shortened and the next change of connectors will require adding a splice to the harness. There is also a rubber boot on each wire, like the horn boot that fits over it and seals it. I don't think it will work with those adapters. So - the options are either get the correct pump and keep it as a spare with me when we take the bus cross country to see you, or take the one that needs a slice and do a sloppy field slice heating a shrink tubing with a match next to the fuel pump, or wrapping with electrical tape which is notorious for being messy. If you were to try to sell your bus some day for top dollar, as a buyer which would you like to see - the original connectors and fuel pump or a splice with weird wire colors? Yes, I am prepared to do a splice if that is the only way out. However that won't happen as someone will have and sell me an original spaded fuel pump. Every other company said - "ours are threaded." And I then said no thank you - and some were a lot less than BD wanted for the same pump. BD said they could get the right pump but essentially were thinking the same thing you were. I would have said no thank you to that too and saved me and them time. It is all about time. _________________ “Most people don’t know what they’re doing, and a lot of them are really good at it.” - George Carlin |
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SGKent Samba Member
Joined: October 30, 2007 Posts: 41031 Location: Citrus Heights CA (Near Sacramento)
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Posted: Sat Aug 06, 2016 5:04 pm Post subject: Re: The Bus Depot |
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tried to edit the last post but could not. This is what arrived. They already offered to send a label. One of the other folks on the Samba sent me a link where I can get what I want still. Maybe I'll buy a lottery ticket while shipping this back so I can say, "if they hadn't shipped the wrong one I never would have been a millionaire." Make lemonade from lemons
_________________ “Most people don’t know what they’re doing, and a lot of them are really good at it.” - George Carlin |
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vdubyah73 Samba Member
Joined: July 05, 2003 Posts: 2541 Location: somewhere in Texas, my house has wheels
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Posted: Sun Aug 07, 2016 11:55 am Post subject: Re: The Bus Depot |
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If the spade connector pump is that difficult to find and you want to leave the wiring as original as possible why not find correct color wire and some marine quality connectors. Make short jumpers with spades on one end and ring terminals on the other. Done right they will last for years and remain secure, while leaving the go harness intact for a correct pump, if you find one. When you find a correct pump you can keep the ring terminal one, with the jumpers as a plug and play spare.
Bill _________________ burning down the house
73 bounty hunter, sold.
'77 transporter, junked had crotch rot.
Dubless, but have a CPR built stroker waiting for a new to me Beetle
'93 Fleetwood Bounder 34' |
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ac78 Samba Member
Joined: March 18, 2008 Posts: 330 Location: Nashville
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Posted: Fri Sep 16, 2016 8:16 pm Post subject: Re: The Bus Depot |
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I've been shopping at Bus Depot for years and on my latest T4 build in July, I found their pricing was too high on several items. One item in particular is a fuel injector that didn't have a make or model listed on the website, said "New for the price of reman" and is "On Sale" for $59.99. My gripe is that when I got the injector, it was the same exact brand (GP Sorenson) that you could have ordered for $46.99 at Auto Zone.(I felt that was a little deceptive)
Also big price difference on new AMC oval port heads: BD price $524(current), where I bought them is now $435. I actually paid $775 for the pair 2 months ago.
Mahle P&C kits BD price $414(current), where I bought them is now $307.
I called and asked if they price match and was told they do not. I would encourage others to shop around instead of blindly ordering form bus depot. You may save enough to fix or upgrade something else...
Pm me if you want to know where I got the heads and P&C kit. _________________ 78 Westy 2.0l hydr. FI
VW Campmobile
For people who believe a family's
car should be it's castle ! |
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avoll Samba Member
Joined: September 04, 2014 Posts: 119 Location: Ottumwa
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Posted: Sun Sep 18, 2016 9:05 am Post subject: Re: The Bus Depot |
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Ive order numinous parts from them.
Only complicates i have about them, which I should have known better anyways is...
They sent me a un-calibrated fuel sender unit.
And they tend to ship your stuff in several shipments thus resulting in more shipping cost.
So Ive learned to always make sure to tell them to combine shipping of all items.
There website is by far easier to navigate then other competitors, in my opinion.
Ill do business with them again. |
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60vwnewengland Twin #2
Joined: June 25, 2003 Posts: 1784 Location: District of Columbia & Cape Cod
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Posted: Fri Dec 30, 2016 6:47 pm Post subject: Re: The Bus Depot |
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Anyone ever buy and install the BD wiring harness?
http://www.busdepot.com/211971028m
And reviews? I need to replace the harness in the 75. _________________ 77 Westy - Cape Cod Sage
LLAP |
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Convoy Samba Member
Joined: March 17, 2011 Posts: 312 Location: San Clemente
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Posted: Mon Nov 20, 2017 9:23 am Post subject: Re: The Bus Depot |
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Is anyone getting their CC hacked a few days after ordering from Bus Deport lately. Two separate occasions for me then my co-worker just walks into my office informing me that he just go his CC hacked, a week after ordering vanagon mirrors from BD. BTW my coworker and I and cautious and haven't had any issues with CC for many years now, then all of a sudden both him and I have the same scenario?? |
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Busdepot Samba Member
Joined: March 24, 2004 Posts: 1314
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Posted: Mon Nov 20, 2017 8:42 pm Post subject: Re: The Bus Depot |
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We have a number of security processes in place to prevent hacking. For one, your card number isn't stored on our web server; once your order is processed all but the last 4 digits are wiped, so if someone were to get in (and also manage to break the high-level encryption) all they'd get is a very few cc numbers that had just been entered and hadn't been wiped yet. (By comparison many websites store your whole number long-term, so if someone gets in they get thousands of card numbers.) Second, we pay a security company to scan our site daily looking for backdoors or hacks and give us a report. Third we have a script that goes through our whole site and reports any changes in any file daily, so if anyone inserts code into our site we'll know. There are about half a dozen other processes we use but this gives you an idea. Not that anything is foolproof - even Target and TJ Maxx have been hacked and they're big enough to have security experts on staff - but we are very serious about security and don't leave it to chance.
It can be hard to tell where credit card theft comes from. It is natural, when a card number is stolen, to assume one of the last places you used it was the cause, but it's often not the case.Your card could have been compromised long ago and just made it for sale on the dark web. If you used it at a gas station, a card skimmer attached to the pump could have stolen the number. Any point-of-sale terminal or any online site you've ever used could have been compromised. Even a waiter or sales clerk can steal card numbers.
There was a long thread on the Vanagon Facebook group a little while back where someone said their card had been stolen and they'd used it on a Vanagon parts site. The admin took a poll and had everyone who thought this had happened tell him privately which vendor it was. When he tabulated all the results, he said that the reports were spread evenly among all of the Vanagon parts vendors. So either every one of us had our sites hacked, or people were assuming a recent Vanagon parts purchase was related to their credit card theft when in fact it had happened somewhere else.
All that being said, we treat every potential report very seriously, and I will have our developer take another look at everything immediately just to be safe. _________________ - Ron Salmon
The Bus Depot
www.busdepot.com |
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Magion Samba Member
Joined: February 15, 2016 Posts: 236 Location: Vancouver, BC
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Posted: Wed Apr 11, 2018 12:40 pm Post subject: Re: The Bus Depot |
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God bless Bus depot, except for couple little things a I have always received what I asked for. Not sure how would I keep my bus running without these guys. Thanks! _________________ 1975 Westfalia in Brilliant Orange
1995 Westfalia in Caribbean Green |
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ewdb92 Samba Member
Joined: September 24, 2010 Posts: 502 Location: Plymouth, NH
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Posted: Tue May 15, 2018 1:05 pm Post subject: Re: The Bus Depot |
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I've bought parts from Bus Depot many times now and had my first issue with an order a few weeks ago. I got a different version of the part I ordered, but they did an excellent job correcting the problem. Great customer service, thanks! _________________ Erik
71 Camper
http://zerotosixtyeventually.wordpress.com/ |
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Busdepot Samba Member
Joined: March 24, 2004 Posts: 1314
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Posted: Sun Jun 03, 2018 8:47 pm Post subject: Re: The Bus Depot |
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A quick update that addresses a few suggestions made in this thread. We have instituted several improvements as of June 1...
- We now have Paypal checkout.
- We have lowered our U.S. shipping rates (having renegotiated with our shipping partners) and added cheaper USPS shipping for small packages. (It is still a work in progress; if you see a rate that doesn't seem right please feel free to email Fred at [email protected] for a requote.)
- We've lowered Canada rates too (using USPS and Fedex Air, methods that do not add additional brokerage fees)
- We've updated our phone system, added more phone lines, and now have toll-free service for all Bus Depot calls from the U.S. and Canada. (You can call our local #, 215-234-VWVW, or toll-free 866-BUS-DEPOT. To keep our prices low, it's greatly appreciated if you use the local number if dialing from a phone that has free U.S. calling. They both reach the same place.)
- We are continuing the 5% Samba members discount on orders over $50 (with the same exclusions as always). At $1000+ the discount is 10%/ PM me for the code and details.
If you have any feedback on how we can make the Depot better, please email it to my attention at [email protected]. I will read it personally. _________________ - Ron Salmon
The Bus Depot
www.busdepot.com |
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JAY T Samba Member
Joined: October 13, 2010 Posts: 20 Location: syracuse,ny
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Posted: Wed Oct 03, 2018 11:30 am Post subject: Re: The Bus Depot |
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Bought a stock shifter that came with a plastic part on the ball, of the ball and socket, which isnt stock. Installed it and was going through the gears and the shifter popped up through the base, fits so loose. Some girl I talked to said they dont take returns that have been installed, even though technically it was broke from day one. Terrible customer service....go anywhere but there! Always was a last resort anyway. She said ,"I'm the only one its ever happened to." Thanks Bus Depot |
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KentABQ Samba Member
Joined: September 11, 2016 Posts: 2406 Location: Albuquerque NM
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Posted: Sun Oct 07, 2018 8:18 am Post subject: Re: The Bus Depot |
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In the process of rebuilding my engine, I obviously have needed many new parts. Bus Depot has been great at shipping all the parts out quickly. And if any parts are back ordered, I get a phone call with possible alternatives.
Originally, I had ordered AA pistons and cylinders from a competitor that was about $40 cheaper. But after 3 weeks of no parts, no calls and no email responses, I ordered them from Bus Depot. I placed the order on a Monday morning, and they were on my doorstep after work on Wednesday.
BD is on the top of my "VW Parts" bookmarks on my laptop. _________________ -Kent-
1976 Riviera, 1.8l FI chrome yellow VAN - "Chloe"
"I must say, how can you be in a bad mood driving this vehicle full of vibrant color.
Cars of today are so bland in comparison. It's like driving a celebration!" ---WildIdea
Bus ownership via emoticons:
---williamM |
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westina Samba Member
Joined: October 01, 2017 Posts: 368 Location: Beacon/NY
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Posted: Wed Jul 24, 2019 5:54 pm Post subject: Re: The Bus Depot |
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Placed an order for rear brake shoes(vanagon), along with some other stuff on july6th.
Checked their website july11th and the stuff was still listed as "processing"
send and email. They responded 'Some of our shipments that were supposed to have arrived have been delayed by a day or two". They said "sorry" etc, we trying our best...No problem its all good.
They shipped the same day, pkg arrived next day. Woow. (i picked the priority service).
When it was time to install, realized the adjustment piece was installed on the wrong side of the shoes, not fixable, totally useless. Took a picture and emailed, they asked me to pay the $27 difference and they can send the better quality shoes since they no longer have the other ones.Meantime i placed a small order of
Wheel Lug Bolt,Wheel Lug Nut, collapsible push rod tube and seals. Few small pieces really and informed them about the brake shoes are paid as well. The person i talked to(Fred) said that it would ship the next day. Which was yesterday. They did not.
I called the customer service today and they say since i did pick the standard delivery service which indicates 3-10 days delivery window...They simply don't care. I reminded them what i was told, they repeated the same thing "u picked the standard" .
Now, since i am being delayed over something (brake shoes)that completely not my fault, is it too much to expect a better service? In some forms...
Maybe don't give me the standard delivery i picked and get the package out ASAP? and i deal with fedex time?
Perhaps immediately ship a new set, priority, after finding out a way to charge the customer.
First customer serv. lady i dealt with: her priority was to just rush me out off the phone.
Second one was political, in a military fashion..."sir"...It is what it is....Deal with it.
Overall, i have total of 13 orders. Sums up to $1400. First time there is a problem and i disagree with the treatment.
I have a lots of retail experiences as a store mng, etc. I have seen it all.
I think they should have handle it a bit better. Trying to be as fair as possible here. What do you think? |
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