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kingd33
Samba Member
Joined: June 03, 2004
Posts: 467
Location: Grand Rapids Michigan
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 Posted: Tue Jan 22, 2008 3:54 am Post subject: Re: Are people dependable, anymore. |
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| Lidpainter wrote: |
| twinfalls wrote: |
Are people dependable, anymore?
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So you are saying they once were? I think I saw a cave drawing on this subject. I thought it was a myth.
When I lived in Maine I called every mofo electrician in the phone book, including those from neighboring towns, to connect a 220 furnace I bought for my garage. Not one retuned my call. I have since moved and took the furnace with me- it's still not hooked up here either. |
They are not hungry enough ,It seems that electricians around here have no problem getting work so they can pick and choose what they want to do.  |
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Mr. Bubblehead
El Chupa Nibre
Joined: October 25, 2002
Posts: 2756
Location: 612 Wharf Avenue
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| Posted: Tue Jan 22, 2008 7:38 am Post subject: Re: Are people dependable, anymore. |
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| kingd33 wrote: |
| They are not hungry enough ,It seems that electricians around here have no problem getting work so they can pick and choose what they want to do. |
I got the same problem here with plumbers. I've had to install my own stuff on the last two houses I built because apparently no one needs any work.
BTW where are you in Grand Rapids? I grew up near Leonard & Diamond.
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OGST
Samba Member #4862 |
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Gary
Person of Interest
Joined: November 01, 2002
Posts: 17069
Location: 127.0.0.1
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| Posted: Tue Jan 22, 2008 8:08 am Post subject: Re: Are people dependable, anymore. |
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| Mr. Bubblehead wrote: |
| kingd33 wrote: |
| They are not hungry enough ,It seems that electricians around here have no problem getting work so they can pick and choose what they want to do. |
I got the same problem here with plumbers. I've had to install my own stuff on the last two houses I built because apparently no one needs any work.
BTW where are you in Grand Rapids? I grew up near Leonard & Diamond. |
Same here with a "reliable" brick mason. He stated he would call me back to schedule an appointment and never bothered. He didn't seem too interested; but the two Messican fellers I spotted driving through town one day gladly came out to give me an estimate even though I am way-the-hell-out-there.
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West Virginia State Board of Education v. Barnette, 319 U.S. 624 (1943) |
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drscope
Samba Member
Joined: February 19, 2007
Posts: 15273
Location: Baltimore, Maryland USA
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| Posted: Tue Jan 22, 2008 8:17 am Post subject: Re: Are people dependable, anymore. |
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| twinfalls wrote: |
In France, I am pissed to see services going to the drain.
People, they cannot find.
People that don't call back.
Well, NO SERVICE.
I know, the only answer: Give them a wage, only when they work.
Meanwhile, I'll care myself, about my car. |
Sounds like BFY to me!
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Mother Nature is a Mean Evil Bitch! |
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Blaubus
Samba Member
Joined: October 25, 2003
Posts: 5153
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| Posted: Tue Jan 22, 2008 9:51 am Post subject: |
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| So you are saying they once were? |
i would say yes... for those of us who are old enough to remember.  yeah its been that long. but i see something wrong with the way this thread has defined the problem as being caused solely by the workers attitude.
as a person who provides good services, i ask "where is the appreciation?". i can only find it in me to do my work if i am able to provide quality services, for the reason that my mind is on what i create and its meaning to this world. but customers show me that they dont appreciate the quality by not paying me what i would need in order to continue. their mind is obviously on the money. so, they get what they wish for. if i dont show up, they get to keep their money, which in itself is meaningless if they cant buy a quality item. see how it works? |
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Ollie W
Samba Member
Joined: May 20, 2004
Posts: 801
Location: Portland, OR
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| Posted: Tue Jan 22, 2008 10:43 am Post subject: |
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Coming from a vw and construction background, I've learned one thing. State your expectations as clearly as possible and right up front. Can you do this or get me this by this date and at this price? If they say yes, I hold them to it.
It's the grey areas, where things go sideways and people get pissed off.
That being said, I've met some great people here on the Samba. |
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klucz
Samba Member
Joined: February 14, 2006
Posts: 1062
Location: Chicago, IL
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| Posted: Tue Jan 22, 2008 11:16 am Post subject: |
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| Ollie W wrote: |
| That being said, I've met some great people here on the Samba. |
X2
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84 Westy 4spd sold |
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Tram
Samba Socialist
Joined: May 02, 2003
Posts: 22727
Location: Still Feelin' the Bern- Once you've felt it you can't un- feel it.
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| Posted: Tue Jan 22, 2008 11:25 am Post subject: |
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| 8419p27 wrote: |
| Ollie W wrote: |
| That being said, I've met some great people here on the Samba. |
X2 |
Yeppers.
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Немає виправдання для війни! Я з Україною.
| Bryan67 wrote: |
| Just my hands. And a little lube. No tools. |
To best contact me, please use the EMAIL function in my profile |
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KTPhil 
Samba Member
Joined: April 06, 2006
Posts: 34009
Location: Conejo Valley, CA
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| Posted: Tue Jan 22, 2008 1:32 pm Post subject: |
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I thought the rants were closed? 
I have been converted to curmudgeon status by the nearly universal habits of businesses today. It's become so prevalent that I think the business model for so many companies is to do an incomplete job, and leave the rest up to the customer. They only do what they promise to a small group of complainers, and screw the complacent rest of them. Make more profit that way.
I now give one chance to do it right, another chance to correct it to make it right, then I'm done being Mr. Nice Guy. It's the only way to get what you paid for. You have to be the asshole, asking for a manager, insisting on warranty service, or delivery of the item you ordered, etc., in a loud and unyielding manner. Your politeness is now just a signal for the company to ignore you, because they figure you'll just go away.
Their idea is that 80% of customers will not object out of their ignorance, another 15% will give up due to fatigue in fighting them, and the remaining 5% actually get what they paid for. In order to be in the last 5% you have to "go postal" and "lawyer up" in order to get satisfaction. They make extra profit on the 95%. I believe if they had to actually treat all customers fairly, they would go out of business. They don't care about repeat business, because there's always another fool in line behind you who doesn't know better (yet). They count on the "unearned" profit to stay in the black.
All the easy money from low interest rates and borrowed home equity has made the greedy greedier, in construction, services, durable goods sales, and many other areas of our economy. Even waiters seem to feel they are owed a big tip just for showing up (but I tip very well when service is good).
It will get worse before it gets better. When we fall into a full-blown recession THEN maybe those who screw customers will exit the business, and the rest who GET IT that customer service matters will fight for our dollars. |
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Rick73Super
Samba Member
Joined: June 30, 2004
Posts: 1792
Location: Ocala FL 34481
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| Posted: Tue Jan 22, 2008 4:10 pm Post subject: |
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| Born before 1980? The job gets done. Born after 1980? The world owes me. There are exceptions to the rule. |
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oibovveroi
Samba Member
Joined: May 22, 2006
Posts: 744
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| Posted: Tue Jan 22, 2008 4:19 pm Post subject: |
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| Rick73Super wrote: |
| Born before 1980? The job gets done. Born after 1980? The world owes me. There are exceptions to the rule. |
short and to the point. |
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1mechanic
Samba Member
Joined: January 08, 2008
Posts: 191
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| Posted: Tue Jan 22, 2008 4:52 pm Post subject: |
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| Cusser wrote: |
| 1mechanic wrote: |
| I work as a mechanic for a large corporation and what we are having trouble finding is any sort of tallent anymore of people that can think thrue problem to actuallt fix it and not just be a parts changer. As far as these technical schools go I have not seen one qualified technician ready to go to work. Seems like the young kids of today just want to sit on thier ass while there dad was out busting his hump to put food on the table. The people that actually believe in honest work for a honest days pay are the one that are retiering and taking thier skills with them. Only my two cents. |
Dude - learn to spell !!! |
Hey buddy I have a muscular condition in my hands that does not allow me to have fine motor functions in my hands so I might hit an extra key or two sometime or maybe the one next to it. So step the f*ck off my back and go bother someone else or I wish you had my problem. |
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Ghoti
Samba Member
Joined: May 30, 2007
Posts: 760
Location: Rollin' in 541
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| Posted: Tue Jan 22, 2008 5:43 pm Post subject: Re: Are people dependable, anymore. |
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| kingd33 wrote: |
| Lidpainter wrote: |
| twinfalls wrote: |
Are people dependable, anymore?
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So you are saying they once were? I think I saw a cave drawing on this subject. I thought it was a myth.
When I lived in Maine I called every mofo electrician in the phone book, including those from neighboring towns, to connect a 220 furnace I bought for my garage. Not one retuned my call. I have since moved and took the furnace with me- it's still not hooked up here either. |
They are not hungry enough ,It seems that electricians around here have no problem getting work so they can pick and choose what they want to do. |
I have a friend that is offering a $50,000 position in his company to start. Potential is pretty good.
He is lucky if HALF of his interviewees show up. |
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Splitdog
Samba Split Personality
Joined: February 16, 2004
Posts: 4125
Location: Planet VW
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| Posted: Wed Jan 23, 2008 8:25 pm Post subject: |
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| Rick73Super wrote: |
| Born before 1980? The job gets done. Born after 1980? The world owes me. There are exceptions to the rule. |
You're right on this one.
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Z = z² + C
Der Blitzkrieg Kafers
#notacallooker |
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wcfvw69
Samba Purist
Joined: June 10, 2004
Posts: 13389
Location: Arizona
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| Posted: Wed Jan 23, 2008 9:14 pm Post subject: |
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It's funny and or ironic that we are talking about poor customer service when 90% of the Volkswagen parts vendors don't provide any service what so ever!
I am continually shocked at how terrible these "sales people" are who answer the phones at these businesses. I have called most of the major parts sellers and with the exception of Wolfsburg West, CIP-1 (I order online from them) and Joe at Chirco Automotive, they all have failed miserably.
A suggestion to any of the owners of these shops- Invest in TRAINING/TEACHING and MENTORING your people who are representing your business!! You also get bonus points if the people you hire have the capacity to smile, be friendly and show appreciation for our business. There are far too many competitors selling VW parts for us consumers to put up with terrible service.
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Decades of VW and VW parts restoration experience.
The Samba member since 2004.
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