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left_coast*9
Samba Member
Joined: March 02, 2009
Posts: 740
Location: Puyallup, WA
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 Posted: Fri Jan 14, 2011 6:35 pm Post subject: International Title Service |
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Well this is the start of a long rant. I have a real tough situation now and I hope it has a good ending. Long story short, I bought a car with a lost title in WA State. I bought from a reputable local buyer, and did a lot of due diligence to check to ensure the car was not stolen at some point. See my sig for details on my car and build. I am not a pro, just an avid VW hobbyist! ANYWAY, being that the car is in pieces, if I want to get a title anytime soon in WA, I pretty much have to go through a title service, like International Title Service. Here is the fist thread I started about my lost title in WA state, well over a year ago:
http://www.thesamba.com/vw/forum/viewtopic.php?t=347893&highlight=title
As you can see, it was suggested to me to try ITS. I actually waited over a year to get ahold of them, but in June 2010 I sent them all the info, certified mail, cashier's check for *OUCH* $425 (big Fin mistake, but I don’t like giving out my credit card number over the phone or through mail), all the paperwork notarized, etc. Pain in the neck, but I got it done. I am investing thousands of dollars and hours into restoring this car, I want this out of the way. They received the info fine, I spoke with the guy several times back then. It was always one guy. I think it’s a one man show. Sheit. Anyway, he says something like 8-10 weeks to get your title with license plates and all. After three months I started to worry and called. Talked to the same guy (anyone know his name? I do not) and he said “everything is fine, all the paperwork is at the DMV, they are a small office and slow”. Well, OK. I have been patient and now 6 MONTHS have passed.
I have left five, count 'em 5! messages in the last month, probably called 30 times just to try and get a live person to talk to, and NOTHING, ZERO, ZILCH. The phone # is still active, voice mail lets you leave a message, and their website is functional.
http://www.its-titles.com/
Look bottom line is, even if this gets worked out, I am one pissed off customer and at this time I recommend you keep your money in your wallet. Go with a different plan to get your title.
In the meantime, does anyone know this guy, or know what is up with this company?
****PLEASE HELP**** 
_________________
Jet City 1957 VW Oval Rag Build:
http://www.thesamba.com/vw/forum/viewtopic.php?t=408791
1965 Sea Blue Beetle Sedan
http://www.thesamba.com/vw/forum/viewtopic.php?t=472827&postdays=0&postorder=asc&start=0
Last edited by left_coast*9 on Fri Jan 14, 2011 6:50 pm; edited 1 time in total |
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dcdubs
Samba Member
Joined: January 29, 2003
Posts: 860
Location: the Great Northwest
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| Posted: Fri Jan 14, 2011 6:40 pm Post subject: |
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I've been forced to use ITS as well and had a positive experience with them, the man delivered me a title good to go brought another car back to life paperwork and all. 
_________________
dcdubs/glcustoms
AllRightGarageDoorsNW.com |
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left_coast*9
Samba Member
Joined: March 02, 2009
Posts: 740
Location: Puyallup, WA
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BenJAMin
Samba Member
Joined: February 01, 2004
Posts: 461
Location: Michigan
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| Posted: Fri Jan 14, 2011 7:01 pm Post subject: |
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| I have used them several times in the past. But, I've been waiting since the first part of November and I can't get ahold of them either. |
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dcdubs
Samba Member
Joined: January 29, 2003
Posts: 860
Location: the Great Northwest
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| Posted: Sat Jan 15, 2011 11:10 am Post subject: |
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my 2 experiences were over a year and a half ago cant speak to the companies current state.
_________________
dcdubs/glcustoms
AllRightGarageDoorsNW.com |
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KäferKrieger
Samba Member
Joined: June 20, 2010
Posts: 331
Location: Pacific Woodpile
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| Posted: Mon Jan 17, 2011 10:51 pm Post subject: |
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file a suit and then you'll see if they're still around
_________________
I contend that we thinking people should,
"Round-up all religious humans and put them on one island together.
An island where they can permanently sort out their indifferences & insecurities once and for all." |
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supaninja
Samba Member
Joined: July 03, 2010
Posts: 4020
Location: houston
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supaninja
Samba Member
Joined: July 03, 2010
Posts: 4020
Location: houston
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left_coast*9
Samba Member
Joined: March 02, 2009
Posts: 740
Location: Puyallup, WA
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| Posted: Tue Jan 18, 2011 6:31 pm Post subject: |
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Yes, it does not look good folks. I was told by the owner that they were doing business with the Vermont DMV. I called their HQ in Monpelier, VT today to see if my car, it's VIN #, or my name, etc. was in their system, and NOTHING, ZERO. Furthermore, they have no record of doing business with ITS, *AND* as a matter of rule, do not title vehicles manufactured before 1996! I encourage everyone who's unhappy with the service to file a complaint with the BBB in Las Vegas, here:
http://southernnevada.bbb.org/consumersmain.asp
The BBB sends them the complaint and gives them 10 business days to respond and/or resolve the problem.
We'll see how this goes, but I may pursue legal action, and/or file a police report against this company pending any more info, or negative outcome. If nothing else hopefully we can get folks the facts. Stay tuned.
_________________
Jet City 1957 VW Oval Rag Build:
http://www.thesamba.com/vw/forum/viewtopic.php?t=408791
1965 Sea Blue Beetle Sedan
http://www.thesamba.com/vw/forum/viewtopic.php?t=472827&postdays=0&postorder=asc&start=0
Last edited by left_coast*9 on Wed Jan 19, 2011 7:18 am; edited 1 time in total |
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dcdubs
Samba Member
Joined: January 29, 2003
Posts: 860
Location: the Great Northwest
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| Posted: Tue Jan 18, 2011 8:43 pm Post subject: |
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sheiz Mcfries!!
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dcdubs/glcustoms
AllRightGarageDoorsNW.com |
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vw7266
Samba Member
Joined: April 28, 2004
Posts: 3038
Location: the point, ohio
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| Posted: Tue Jan 18, 2011 9:04 pm Post subject: |
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| ITS doenst work with the vermont dmv...their "affiliates" set you up as a LLC thats how they get you the plates etc. Thats probably why they said they didnt work with ITS when you called to ask... |
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BenJAMin
Samba Member
Joined: February 01, 2004
Posts: 461
Location: Michigan
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| Posted: Tue Jan 18, 2011 9:16 pm Post subject: |
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| I myself am currently in the dark with them, but I can tell you that ITS never actually did the dirty work. You would get paperwork back from dealers in other states with completely different names. |
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BenJAMin
Samba Member
Joined: February 01, 2004
Posts: 461
Location: Michigan
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| Posted: Tue Jan 18, 2011 9:22 pm Post subject: |
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Another thing, you were never going to get a "title" you were going to get a registration in your name and a bill of sale.
We shall see where this goes. I have heard of a Trabant owner who got a title recently after 6 months so it's not over yet! |
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left_coast*9
Samba Member
Joined: March 02, 2009
Posts: 740
Location: Puyallup, WA
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supaninja
Samba Member
Joined: July 03, 2010
Posts: 4020
Location: houston
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left_coast*9
Samba Member
Joined: March 02, 2009
Posts: 740
Location: Puyallup, WA
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left_coast*9
Samba Member
Joined: March 02, 2009
Posts: 740
Location: Puyallup, WA
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caseydenise
Samba Member
Joined: April 25, 2004
Posts: 1637
Location: The Great Swamp, NJ
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| Posted: Wed Feb 02, 2011 6:55 am Post subject: |
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I'm glad I read this. I was going to use ITS.
I bought a beetle of a very old couple who's dad owned it. No paperwork at all, but I will figure it out somehow. 
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Central Jersey Volkswagen Society - President |
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davincinyc
Samba Member
Joined: February 03, 2011
Posts: 6
Location: Queens, NY
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| Posted: Thu Feb 03, 2011 9:51 pm Post subject: |
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I'm in the same boat as well guys. I contacted ITS to register a 1966 Vespa Mailed my paperwork end of September and I am still waiting! Same BS story...got him on the phone once or twice over the months....Vermont DMV backlog, blah, blah, blah. Just be patient.......
Last contact was around December. Now, I can't get through on the phone (Always Busy! or machine), no returned messages/emails. I paid by credit card, but since it is now beyond 60 days, I can't simply just reverse the charge. I may still be able to get reimbursed from my credit card company, but I want my friggin plates!
And it kills me that this prick is running off with peoples money.
In the meantime, I filed a mail fraud complaint with the post office, and ask that anyone screwed by ITS to please do the same. I also sent him an email letting him know
https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx
The more compliants, the greater the chance of this actually achieving anything.
I found more "happy customers" here:
http://www.steelsoldiers.com/deuce/22890-international-title-service-service-11.html
Does anyone know this joker's name? there has got to be some legal recourse, no? |
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supaninja
Samba Member
Joined: July 03, 2010
Posts: 4020
Location: houston
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| Posted: Fri Feb 04, 2011 11:47 am Post subject: |
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Dave file a complaint with the BBB too http://southernnevada.bbb.org/
Its been 2 weeks since i got an email from them saying my package is in the mail. Still nothing, still can't get ahold of them, and still have not had my emails replied to.
I'm not going to tell you guys where to or where not to spend your money, but its been 7 months and I still have nothing to show for it and their customer service is the absolute worst I have ever seen in my 35 years on this planet.
PS: I just filed a complaint with the US Postal Inspectors. I'm going to send an email to Mr. Holmes with a link to this thread. Maybe he will realize that he is losing customers from his piss poor business ethics.
I just sent another email to him, I used the contact link on his webpage:
Its been 2 weeks since I got an email from you, your phone is always busy and you haven't been returning my emails. It seems I'm not alone right now http://www.thesamba.com/vw/forum/viewtopic.php?p=5113846#5113846
It has been 7 months now, I need those plates and registration so I can get that car on the road. All the reviews I read about your company were good, but if I knew it was going to take this long and that i wouldn't be able to get ahold of you I would have never given you my business.
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Nick
Megasquirted Type 4 powered Notch http://www.thesamba.com/vw/forum/viewtopic.php?t=427890&postdays=0&postorder=asc&start=0
Blog of Doom http://supaninjanick.wordpress.com/ |
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LOL