coolrydes - [email protected] - Mendeola Suspension

[coolrydes]

US Postal could not tell us why they returned it. The person at the post office we went and talked to directly said they could not tell why, the notes on the box were inconclusive.
_________________
Kevin "Coolrydes" Zagar

COOLRYDES So-Cal CUSTOMS
MENDEOLA SUSPENSION
THE HOME OF STYLE AND PERFORMANCE
www.CoolRydescustoms.com

[easy e]

[coolrydes]

We have been in constant contact with Borris. He chose to ship US POSTAL due to the cost of shipping to France. I shipped three boxes containing all of the parts he ordered on November 11th. Two boxes cleared Customs in France on December 3rd, one box was returned to us on December 22nd. One of the two boxes was delivered to him on shortly after clearing customs. The other one was not delivered until January 12th (2 months after shipping).
I tried to work with him on how to re-ship the one that came back. All he would do his try and bully, us by threats of posting bad feed back. I would have no problem paying a second time to send his package to him. However after his rude attitude for over a month and his unwilling behavior to try and work together, I have asked for the parts he has back. I am willing to refund all of his money including paying to ship the parts he has back to us. I have offered 400 usd as a budget to ship the parts back. I will pay all of this with in 48 hours from all of the parts being returned in the same condition I sent them in.
At this point I do not wish to do any business with him for any amount of money.
_________________
Kevin "Coolrydes" Zagar

COOLRYDES So-Cal CUSTOMS
MENDEOLA SUSPENSION
THE HOME OF STYLE AND PERFORMANCE
www.CoolRydescustoms.com

[coolrydes]

[coolrydes]

[EverettB]

For reference:
rana391 posted his feedback here in another thread and did not repost in this thread:
http://www.thesamba.com/vw/forum/viewtopic.php?t=484542

This is a long time for something to not be resolved.
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[rana391]

Kevin,,,,


Same sh*t different day huh?

I am still waiting for my promised refund. I have lost count of how many times you have promised to pay me the money you owe me after not shipping me all my parts. When was the last promise? 2013 I think..for parts ordered in 2011?

Read through your feedback...seems to be a pattern here doesn't there?

I'll wait for your abusive response (as usual).

Remember Kevin, I have all your emails right here.

Clive

[easy e]

Shipping screw up, right?
Label screw up?
Post Office screw up? (You said they returned them by mistake)

If the former, sounds like you screwed up on two of four labels & should get it back on it's way to him. Since two of the packages made it, sounds like you had the right address.

If the latter, the postal service should be sending it again.
Either way... not the buyer's problem.

Since the buyer apparently provided correct shipping info, it's not on him.
Sounds like if using the most expensive... or least expensive, shipping method, would have resulted in the same thing... returned for some sort of mistake.

Send him his stuff... even if it's the Post Office's fault & they won't do the right thing.

You can't control his complaining & trying to manipulate him is preposterous.
Do the right thing (promptly) & graciously request he remove undesired text.

Crap like this is what drives potential customers away. Suck it up this time, then decide that you are not too busy for people...communication (email/phone) are key to you selling your wares. Neglect them and this patten will continue... potential customers (like me) will read this thread & just decide it's not worth it. Testimonials on a web page you control (can edit/delete) aren't worth a fraction of this thread.
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[coolrydes]

So vw innovator,

You would allow someone to slander your company name for no reason. We have been working with the guy from France and now he post up negative feedback because he can not fully understand correctly.

Let me ask you what you would do I our shoes? Remember once we send his final parts again at cost to us, we will have no recourse
_________________
Kevin "Coolrydes" Zagar

COOLRYDES So-Cal CUSTOMS
MENDEOLA SUSPENSION
THE HOME OF STYLE AND PERFORMANCE
www.CoolRydescustoms.com

[vwinnovator]

[vwinnovator]

[coolrydes]

U171, must be a reference to a German submarine.

We have been in constant contact with you. We have proof that you have already received 2 of the four packages shipped to you to fill your order. You opted for the lowest cost way to ship and thus there was a problem with your shipment. We agree that your order was originally delayed due to an inventory issue. We have offered a full refund if you wanted to return the portion of your order that you had already received, you declined as your customer wanted to complete the order. We can post proof of delivery and copies of our correspondence.

You have threatened to give us bad feedback in our emails in the past and now this. If you think trying to torpedo us is a good choice, you are wrong. We have a testimonial forum on our website from many customers that are very happy with the service and quality of our products. We work very hard to manufacture high quality products and even harder at our customer service and support.

At this point you have two choices. 1) you can return the products you have already received for a full refund. All items must be in the same new condition as they were when received.
2) you will retract your comments on here and anywhere else you may have posted followed by a public statement of retraction. We will then be more then happy to re-ship the items that US POSTAL service returned to us by mistake.

While we understand that we are not perfect, we have done everything within our control to give you the best service possible.

Sincerely the team at CoolRydes Customs
_________________
Kevin "Coolrydes" Zagar

COOLRYDES So-Cal CUSTOMS
MENDEOLA SUSPENSION
THE HOME OF STYLE AND PERFORMANCE
www.CoolRydescustoms.com

[u171]

Warning, very bad seller!
I bought 3 month ago mendeola parts. Today i have nothing and no news after 2 e-mails.
It's a very bad seller !!!

[coolrydes]

Hello, Fyrefast

While I am very sorry for your issues, I did not see a second email from you or I would have gladly responded.

As I explained in detail, from our experience we have noticed each car is a little different is how the frame horns and shock towers have moved and fatigued through the life of the car. I am really sorry that you had so many issues. Also if the bolts were not in the box when you got it you should have told us, we would gladly have replaced them. If you would like to email me the total cost of the shipping and bolts you had to purchase, I will send you the funds to cover them.

In the future please try a little harder to contact us and we will do everything we can to correct the problem or simply refund your money and take the parts back.

Life is too short.
Kevin "CoolRydes" Zagar
_________________
Kevin "Coolrydes" Zagar

COOLRYDES So-Cal CUSTOMS
MENDEOLA SUSPENSION
THE HOME OF STYLE AND PERFORMANCE
www.CoolRydescustoms.com

[fyrefast]

I'm not happy with my Mendeola experience. Bought the spring plate retainers, nice parts, but never received the allen bolts to mount them. Bought the "stiffy" kafer bar for my 56 bug. First time I was sent the wrong shock tower brackets. Returned them, at my cost, and received the "correct" brackets, which are pressed to non-matching angles from right side to left side. Also, eyelet brackets for bars to frame horns aren't pressed to an acute enough angle. Front bars are too long to mount to brackets if brackets are installed according to instructions and website pics. Emailed Kevin with problems and pics, no response for 2 weeks. Emailed again and he answered that my problems are "normal" due to shock towers moving with age and that there is "spring back" in the brackets after pressing. He gave me specific instructions on how to install the kit and bend the brackets into shape using the bars and clevises. The procedure was not possible to do on the car, the laws of physics would not allow it. I mocked up the kit, according to his explicit instructions, the best way it could be done and took the time to take detailed photos which were emailed to Kevin with very detailed explanations about the issues. That was a month ago. I have received no reply. So, realizing I wasn't going to get any help form Kevin, I have made several modifications to the parts, thru trial and error and have adapted the kit to work with the car. I don't recommend this kit. But, if you do choose to buy it, please know that it is "100% bolt-on" only in the sense that it doesn't require welding. It doesn't just bolt-up to the car. Be prepared to bend, cut, drill, and grind the supplied brackets to make them work. Also know that you may have to remove and relocate the brake line T bracket which is on the left framehorn and that you will have to alter the trans carrier for clearance of the rear eyelet brackets. And, you can either cut the body to open the access hole for the top shock mounts or further cut down the shock tower brackets to fit thru the stock hole. None of this is mentioned in the advertising. The good news is that because of this and other recent experiences with VW parts suppliers, my fabrication skills are improving. Now I need to learn to weld so I can start building my own parts, parts that fit.
_________________
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68 ghia resto-custom - sold to Lenny
63 ragtop resto-custom - sold to Richard
56 ragtop resto-custom - under construction
07 modded GTI - daily

[coolrydes]

[fozzymark]

Oh the tales we tell to try and cya .... returned home today from a 2 week trip in Europe to find another upper bracket set has finally arrived still no upper shock bolts as mentioned in the add and repeatedly asked for and the pieces that were sent were not painted or powder-coated simply raw steel bead blasted not a quality product .
Kevin, I have copies of all e-mail pertaining to this issue including all the photos and movies that were sent to you. the angles of the shots were not the issue or if they were you never until now mentioned this fact or I would have furnished as many shots / angles as needed / requested and the day that I worry about $5.48 cents to ship a package has not nor will it ever arrive. This is my hobby not my profession I am a very comfortably retired multiple business owner and as such I know bad service .
now having done business with people all over this globe your statement about time management is simply disappointing , your inability to address a subject unless called to the carpet of public forum has been shown .

now then let us address the issues shall we ?

(rear subframe from the torsions back from a type one that has been welded into a tube structure and this can make a 30 year old subframe move considerably. Thus causing things to not line up. We make these parts in a jig, however the reason for the turn buckle type parts is because we know that even in a stock beetle that has not been welded on, the shock towers and frame horns have moved all over the place, that is why they are turn buckles to make them adjustable (another thing I explained to you). )

the welding that was done on the torsion tube and horns did not change the stock geometry as measured against a friends very expensive body off restored beetle by more than 1/2 " so the fact that the adjustable turnbuckles adjusted all the way out ... still missed connecting by more than 2 " in short ...problem . now in the conversations that we have had I told you that I did not care about the cost of the item just wanted a product that worked .
And as for instructions there were none included in shipping and the downloaded instructions from the site show different pictures and bad camera angles .

these are all facts . not made of see through concepts .

in a phone conversation well before this posting I distinctly remember you saying that the welding on the upper shock mount bracket was suspect towards warping said bracket and misaligning the setup and had hoped that this was the problem with the first set of brackets .

And as for contact attempts 2 calls a week for a month and multiple e-mails, I have copies of all sent e-mail the fact that your replies do not contain the original message does not change the sent message and replying this last time from your phone simply illustrates an earlier problem .

Now I will not be waiting a year to attempt to install the latest brackets this will be done 8/13/2014 .

(So if you can not make it fit, please package up all the parts and return them to us in new condition, and we will be happy to refund your money minus all of the additional shipping we had to do for you)

And if they do not fit do not worry I will not
even allow you to adjust my (refund) by the amount of shipping and handling costs I will simply put it in the garbage ...

the whole kit costs less than my last meal out .

in short the whole multi-month struggle to simply get what was supposedly a bolt-in product to work has left a sour taste in my pallet .
_________________
Play Happy
Mark

~ History does not always repeat itself. Sometimes it just yells, "Can't you remember anything I told you?" and lets fly with a club. ~

[coolrydes]

[fozzymark]

APRIL , 2014 I ordered the stiffy / kafer bar ,sway bar ,and flop stop from kevin @ mendola we had a reasonable conversation regarding the install and uses of the suspension upgrades , took 2 + weeks to ship my parts now I do live in fl but the mail is here ground in 4-5 days priority = 3 so , receive the parts no instructions for any install were included after multiple phone and e-mail responses I was sent 4 pictures off the site and 1/2 page of connection links as instructions ,
I am not unfamiliar with mechanical issues , but this is a bit sparse . MAY,2014 after installing the mounting tabs according to the (instructions) none of the bars would line up with the upper shock brackets took multiple photos and immediately attempted contact to alleviate this issue 6 days later first response back asking what type car / chassis this is on , now this is a custom trike with welded braces and accessories on a 71 type 1 irs rear but the suspension geometry remains stock... so after sending more photos I was told that my suspension was type 3 imagine my surprise . and that the CORRECT brackets would be sent , JUNE, 2014 after multiple phone and emails was told that first I had to send back the WRONG brackets before they would send out the CORRECT brackets so I posted them and even did the courtesy of sending the tracking # ( wich had never been done for me ) 2 weeks later receive the second brackets immediately attempted install and NOTHING LINES UP for the brackets more photos and even movie of the install and I immediately sent the WRONG brackets back again ......JULY 29, 2014 entire month e-mail and phone attempts at contact have failed kevin will not return any phone call or e-mail from me regarding this issue , so this being a public forum maybe this will finally get a response , no hiding the facts no denial of responsibility FACT I paid for a product that I have not received ,FACT kevin l zagar does not respond .
_________________
Play Happy
Mark

~ History does not always repeat itself. Sometimes it just yells, "Can't you remember anything I told you?" and lets fly with a club. ~

[Dave]

I've known Kevin for many more years than either one of us would like to admit, and while he and I didn't see eye to eye all the time, he was always fair, honest, equitable, and an all around good guy. I find it hard to believe that he would intentially rip someone off, or scam them. In all the years I have known him, and this predates his working for Mendeloa by probably 15 years or so, he's never been anything but honest and forthright.
Just my 2 cents worth, not taking sides, I don't know both sides of the story, nor do I care to.
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