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chrisflstf
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PostPosted: Mon May 15, 2023 9:44 am    Post subject: Site certificate renewal Reply with quote

Google is complaining that the site is not secure and references the site cert that was just renewed last week. This happens on my samsung galaxy tab a and cell phone, but not on my desktop. How do i resolve it?
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EverettB Premium Member
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PostPosted: Mon May 15, 2023 9:55 am    Post subject: Re: Site cetificate renewal Reply with quote

A couple other people told me that recently too.

Thanks for letting me know it's only one of your devices.

The certificate is renewed and not expired so there should be no issue.

I tried to research this issue via Google and it said to clear your cookies and cache and make sure your Google Chrome is updated to the latest version.

Unfortunately one person said they checked all of that and it did not resolve the issue for them.

If you can figure it out or if the above "updates" fixes it, please let me know.

I'm not able to reproduce it myself to try things here as everything works on our 2 computers and 2 cell phones.
I also tried both Google Chrome and Firefox on my own computer and phone everything is ok on all of those.
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chrisflstf
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PostPosted: Mon May 15, 2023 10:20 am    Post subject: Re: Site cetificate renewal Reply with quote

I did all the cache, history delete, cookies, already. Reset/reboot, etc. No bueno. Same for both devices. Weird
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PostPosted: Mon May 15, 2023 11:32 am    Post subject: Re: Site cetificate renewal Reply with quote

What browser are you using?

I have a Samsung S10 and have problem using Firefox or Chrome.
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chrisflstf
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PostPosted: Mon May 15, 2023 11:44 am    Post subject: Re: Site cetificate renewal Reply with quote

Chrome on the desktop that works and chrome on the tablet and cell phone that complain
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PostPosted: Mon May 15, 2023 4:10 pm    Post subject: Re: Site cetificate renewal Reply with quote

Does the site have a red lock next to web address?

Here it has the normal little grey lock and everything is fine

Bad message sent in by a user - Are you getting the same?
Image may have been reduced in size. Click image to view fullscreen.


My computer (phone is same)
Good lock image:
Image may have been reduced in size. Click image to view fullscreen.


Certificate if you click on the lock and go into the certificate information there, it, shows it's good until August, 2023:
Image may have been reduced in size. Click image to view fullscreen.

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PostPosted: Mon May 15, 2023 4:11 pm    Post subject: Re: Site cetificate renewal Reply with quote

A member told me he cleared his cookies and cache and it didn't fix it.

He said he opened the site in "safe mode" in his browser and no error.

After that the regular normal site worked now too.

Not sure what that did but maybe it reset some cached thing on his local device that wasn't updating?
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Last edited by EverettB on Mon May 15, 2023 9:37 pm; edited 1 time in total
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chrisflstf
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PostPosted: Mon May 15, 2023 5:55 pm    Post subject: Re: Site cetificate renewal Reply with quote

Yeah I get the same error message as above. I dont log in to google, if that matters. The only other thing I noticed is google doesnt prompt me with user name and password, now I have to manually enter, to log into the samba, so google is doing something as a result of the " your connection is not private"
after the cert change. Why, is why I work on mechanical things instead of software, haha
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PostPosted: Mon May 15, 2023 6:02 pm    Post subject: Re: Site cetificate renewal Reply with quote

Try uninstalling Chrome and then reinstall.

Try another browser.
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Busstom
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PostPosted: Mon May 15, 2023 7:39 pm    Post subject: Re: Site cetificate renewal Reply with quote

I'm one of the people that PM'd Everett, same red error above, the exclamation point in a red triangle, happening only on my Android Chrome (Samsung), but not on my PC. Also, when I override and proceed to Samba, the url begins with "https" but it's red with a strikethrough (no gray lock).
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chrisflstf
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PostPosted: Mon May 15, 2023 8:03 pm    Post subject: Re: Site cetificate renewal Reply with quote

Yep, mines exactly like busstorm. I disabled chrome which forced a reinstall. Same results. Samsung galaxy tab A
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PostPosted: Mon May 15, 2023 9:22 pm    Post subject: Re: Site cetificate renewal Reply with quote

If you are able to see the certificate info, does it say it's expired?

Just curious.

On my desktop and my Droid phone I can click on the little icon and get the certificate information above in the box that comes up.

I'm not sure if it's the same on your devices though.
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Busstom
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PostPosted: Mon May 15, 2023 11:56 pm    Post subject: Re: Site cetificate renewal Reply with quote

For a bit of clarification, because I think I didn't notice this earlier:

In my url field, the red triangle with exclamation point precedes the address, so the field looks like this: red triangle, followed by https://www.thesamba.com/vw/

Another thing I noticed that's different, the warning dialog you posted above reads "Your connection is not private. However, when I tap on the red triangle in my url, I get this message:

Connection is not secure (as opposed to private)
You should not enter any sensitive information blah blah blah.

Then when I go into Details, it says:
The identity of this website isn't verified - Server's certificate is not trusted. Certificate information (<-- link)

Then when I tap on Certificate information, I can read the certificate info that matches what you posted above in your Certificate Viewer, it's laid out differently since it's on Android/phone, but it does show the renewal on May 13th, and so on, but for some reason Chrome just doesn't trust it...it doesn't say why it doesn't trust it, that's the weird part, but the dates are current per your screengrab.
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chrisflstf
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PostPosted: Tue May 16, 2023 10:09 am    Post subject: Re: Site cetificate renewal Reply with quote

Same exact scenario for me as busstorm

Maybe sambas web server does not have the updated cert in place when a request is made to confirm? Reboot time?
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PostPosted: Tue May 16, 2023 1:15 pm    Post subject: Re: Site cetificate renewal Reply with quote

I tried to reset something, let me know if it's fixed now.

It did fix a similar error I was getting on something I use for server administration
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PostPosted: Tue May 16, 2023 1:54 pm    Post subject: Re: Site cetificate renewal Reply with quote

Hmmm, mine still seems to be doing it. It's not the end of the world, but it is different and seems anomalous.
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PostPosted: Tue May 16, 2023 2:20 pm    Post subject: Re: Site cetificate renewal Reply with quote

Same here, no change
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PostPosted: Tue May 16, 2023 6:37 pm    Post subject: Re: Site certificate renewal Reply with quote

Uh... might not be just theSamba.


I tried to logon to my CitiBank account and getting this problem with Edge, Chrome and Firefox on a Windows 11 Pro desktop.

Both Chrome and Firefox get the error on my Android Samsung prone.

The Android app work.
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PostPosted: Tue May 16, 2023 9:31 pm    Post subject: Re: Site certificate renewal Reply with quote

I restarted something else from my end just in case it would help but not sure it will do anything.
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Marcdeb
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PostPosted: Wed May 17, 2023 2:43 am    Post subject: Re: Site certificate renewal Reply with quote

I'm still having the same problem on 4 different Amazon Kindle tablets. But all our Samsung phones and my laptop are fine?? I use Google on everything except the Kindle tablets.
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