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kimoblaze
Samba Member
Joined: March 28, 2005
Posts: 4
Location: Olympia, WA
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 Posted: Fri Aug 30, 2013 2:00 pm Post subject: Is this normal business practice? |
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| Not trying to start a problem. Just need some answers. I ordered an engine from MOFOCO back in early June 2013. I was told 6-8 weeks. Well that came and went. Sent several emails to them with no response. Made quite a few calls and finally got a hold of someone who informed me that there were some supplier issues. He informed me that my engine has not even been started yet and asked if it would be okay to wait an additional 2-3 weeks. I agreed and now that time period has passed and I'm not getting any response to emails and they won't even answer their phone. I've read posts that they always return emails and phone calls in a timely manner. I'm a first time customer and will probably never order from them again. |
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jfats808
Samba Member
Joined: December 10, 2007
Posts: 5022
Location: oahu hawaii
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| Posted: Fri Aug 30, 2013 2:21 pm Post subject: |
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2 months personally is a long time. The longest ive take to turn an engine oit is 3weeks and that was with constant customer changes and requests which he happily pay for. Have u spoken to Roy directly? If a part or engine is unavailable temporarily or what have you, it should be listed on the ad/site or calls need to be made to cistomers that made a.purchase. Im not a full business so they could just be swamped. Call them and request Roy specifically. I sure he will look into it.
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| Rockstar Suzuki wrote: |
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vwracerdave
Samba Member
Joined: November 11, 2004
Posts: 15303
Location: Deep in the 405
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| Posted: Fri Aug 30, 2013 2:38 pm Post subject: |
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Mofoco has a bulletin posted on their web page that due to extraem heat they have changed their business hours to adjust. It is clearly posted on their website there is a 6-8 week waiting list to start on your engine. That clearly means there is a long line of people waiting ahead of you. Yes there can be supply issues on various parts and then you wait some more. I waited 3 1/2 months to get a spool for my race transaxle a few years ago. I am currently waiting in line 2 months to get some parts from Gene Berg and they tell me it could be a few more. If They have not charged your credit card yet then you really don't have much to complain about. If they have gotten money from you then yes they owe you a professional explanation.
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bugnut68
Samba Member
Joined: June 10, 2003
Posts: 4180
Location: Eugene, OR
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| Posted: Fri Aug 30, 2013 4:13 pm Post subject: Re: Is this normal business practice? |
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| kimoblaze wrote: |
| Not trying to start a problem. Just need some answers. I ordered an engine from MOFOCO back in early June 2013. I was told 6-8 weeks. Well that came and went. Sent several emails to them with no response. Made quite a few calls and finally got a hold of someone who informed me that there were some supplier issues. He informed me that my engine has not even been started yet and asked if it would be okay to wait an additional 2-3 weeks. I agreed and now that time period has passed and I'm not getting any response to emails and they won't even answer their phone. I've read posts that they always return emails and phone calls in a timely manner. I'm a first time customer and will probably never order from them again. |
Your location is Olympia, Wash, and you're ordering from a midwest builder? No offense, but why didnt' you go with a west coast engine builder? There's plenty of them choose from out this way... |
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kimoblaze
Samba Member
Joined: March 28, 2005
Posts: 4
Location: Olympia, WA
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| Posted: Fri Aug 30, 2013 4:25 pm Post subject: |
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| I totally understand supply issues and that I am not their only customer. My issue is severe lack of communication. Emails don't get responded to as well as phone calls. I went with MOFOCO on a recommendation from a friend. I am also in the customer service industry and when I give a customer a time frame for equipment and for whatever reason the time frame will not be met I will let them know either by email or phone. It is not difficult nowadays to communicate. They charged my credit card on the day of the order. |
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SweetCars
Samba Member
Joined: July 23, 2009
Posts: 219
Location: Dominican Republic
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| Posted: Fri Aug 30, 2013 4:38 pm Post subject: |
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| Report to your credit card. |
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tattooed_pariah
Samba Member
Joined: April 24, 2006
Posts: 2047
Location: El Cajon, CA
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| Posted: Fri Aug 30, 2013 5:36 pm Post subject: |
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| SweetCars wrote: |
| Report to your credit card. |
get a hold of Roy BEFORE doing that.
he has a reputation as a good guy, talk to him. IF after talking, you feel the need to throw threats, let him know you are thinking of doing that. But don't destroy his business reputation without first giving him a chance to make things good.
I'm sure he will chime in when he gets a chance and honestly, if I were him, I might be a little peeved that you put me on blast like this in the first place.
I understand that he is unavailable and hasn't answered phone calls or e-mails, but the VW community may be big, but GOOD people are a small set, don't screw them over or they go away.
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-pariah (just a novice from "that other VW site")
'72 Volksrod "Effigy"
"Never worry about stepping on people's toes. People who get their toes stepped on are either sitting down, or standing still on the job."
-Admiral Arleigh Burke, USN(ret.) |
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kimoblaze
Samba Member
Joined: March 28, 2005
Posts: 4
Location: Olympia, WA
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| Posted: Fri Aug 30, 2013 5:44 pm Post subject: |
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| tattooed_pariah wrote: |
| SweetCars wrote: |
| Report to your credit card. |
get a hold of Roy BEFORE doing that.
he has a reputation as a good guy, talk to him. IF after talking, you feel the need to throw threats, let him know you are thinking of doing that. But don't destroy his business reputation without first giving him a chance to make things good.
I'm sure he will chime in when he gets a chance and honestly, if I were him, I might be a little peeved that you put me on blast like this in the first place.
I understand that he is unavailable and hasn't answered phone calls or e-mails, but the VW community may be big, but GOOD people are a small set, don't screw them over or they go away. |
That is why I posted it as a question not a blast. I said nothing that wasn't the truth. If Roy wants to be pissed about that then he might consider getting more competent people in his front office to take care of customers questions and concerns. I would like to talk to him and you obviously did not read my post. "He doesn't answer his emails and no one answers the phone" So knowing this. How do you propose I talk to him. |
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modok
Samba Member
Joined: October 30, 2009
Posts: 26785
Location: Colorado Springs
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| Posted: Fri Aug 30, 2013 5:50 pm Post subject: |
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It's not right but.... worse happens all the time.
Give him a reason to move your engine to top priority, lets say your moving to Australia in three weeks and want to take it with you or somthin. |
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Jimmy111
Samba Member
Joined: October 05, 2006
Posts: 2643
Location: Wyoming
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| Posted: Fri Aug 30, 2013 6:14 pm Post subject: |
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Not very good business practice. I feel bad when Im just a little late. Ive been very late on some jobs too. We all have. Last job I gave away because I was so late....  But you got to keep the customers happy. |
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SRP1
Samba Member
Joined: January 06, 2007
Posts: 4340
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| Posted: Fri Aug 30, 2013 6:28 pm Post subject: |
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The parts supply train does suck.right now. Half.the parts that used to be good are now junk. This creates a huge delay in build times as parts are shipped back and forth in search of good product. All together it is a huge delay for all.
PM Roy here on the board. roy@mofoco.com I think? |
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Ragman
The Sambinator
Joined: July 18, 2003
Posts: 3517
Location: Denver
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| Posted: Fri Aug 30, 2013 6:59 pm Post subject: |
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| Since they took your money a long time ago, they are late, and late again, and don't return emails/messages, IMO you have reason to be a bit upset! That's just bad for business. |
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tattooed_pariah
Samba Member
Joined: April 24, 2006
Posts: 2047
Location: El Cajon, CA
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| Posted: Fri Aug 30, 2013 8:13 pm Post subject: |
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| kimoblaze wrote: |
| tattooed_pariah wrote: |
| SweetCars wrote: |
| Report to your credit card. |
get a hold of Roy BEFORE doing that.
he has a reputation as a good guy, talk to him. IF after talking, you feel the need to throw threats, let him know you are thinking of doing that. But don't destroy his business reputation without first giving him a chance to make things good.
I'm sure he will chime in when he gets a chance and honestly, if I were him, I might be a little peeved that you put me on blast like this in the first place.
I understand that he is unavailable and hasn't answered phone calls or e-mails, but the VW community may be big, but GOOD people are a small set, don't screw them over or they go away. |
That is why I posted it as a question not a blast. I said nothing that wasn't the truth. If Roy wants to be pissed about that then he might consider getting more competent people in his front office to take care of customers questions and concerns. I would like to talk to him and you obviously did not read my post. "He doesn't answer his emails and no one answers the phone" So knowing this. How do you propose I talk to him. |
apparently you didn't read MY post.. because I addressed his unavailability..
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-pariah (just a novice from "that other VW site")
'72 Volksrod "Effigy"
"Never worry about stepping on people's toes. People who get their toes stepped on are either sitting down, or standing still on the job."
-Admiral Arleigh Burke, USN(ret.) |
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EverettB 
Administrator
Joined: April 11, 2000
Posts: 69813
Location: Phoenix Metro
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