Atomwerk Engineering Inc. Charles Adams [email protected]

[3 Fold VW]

Thanks man! I'll give you an update.

[3 Fold VW]

What address did you use to serve Charles? And, did you pay the $1.50 to have the directions and paperwork sent to you? Or, just printed it out from the internet? Thanks!

[3 Fold VW]

FYI...If anyone is wanting to file a small claim lawsuit, I was able to e-file via Oregon Judicial Courts. Very simple. I will help you complete forms and share the correct links with you. It cost me $59.99 to file. Then using the legal service Clinton previously provided, I will have them serve Charles and his business. Let me know. You do not have to PM me if you don't want to. That way it'll be open source for anyone wanting their money back.

[Clinton]

2340 SW FAIRVIEW AVE, DALLAS, OR 97338

[374549]

I guess I'll tell my story, every one should contribute for the good of the community. So I ordered a set of basic lift plates from atomwerks clearly befor reading this post. His web site said 2-3 weeks lead time as did Charles in an email. I went ahead and placed the order. I was a little apprehensive at first because there was no "shopping cart" system nor a phone number (red flag one). But I was excited that I could lift my buggy with out changing the suspension spring rate and ride quality. So I pulled the trigger and paid the invoice through a obscure escrow service called Wave (red flag two). I waited three weeks and sent Charles an email inquiry. And I got what many seem to have gotten as well, excuses. Mine was the broken tool one that others have gotten. So I waited about two weeks and sent another email, no response. So I stated digging and found this post then went to the better business bureau site.....f@ck I'm screwed. Sent Charles another email explaining what I had found and my concerns. He replied with a long email basically saying boho I'm the victim. I told him "I'll give you three more weeks then I'm done". After the grace period I set an email, no response. Waited a few more days and told him I wanted my money back, no response. Went to the bank did a charge back and had my money in hand that day. The moral of the story is if his distributors don't have the part on the self then don't bother, because you most likely won't get it unless you wanna wait several months. But clearly there is a market for his ideas for those who are capable of getting stuff built and shipped.

P.S. Pete your kind of a dick for taking advantage of Charles short comings....great job with your capitalism though, can't hate on that. Free and fair trade market right?

[Airkewld]

[Ace]

[SBD]

[374549]

Yes Pete contributing to world problems but just first world problems though. Far more important then things like having clean water, food, global warming and living next to war lords. But don't be mad dude maybe I'm just that kind of people you don't want to do business with? Charles didn't.

Yet thank you for your concerns I'm glad I got the money back as well, which I turned right around and sunk into the car. Hopefully those misfortuned people could get some recourse. I'm not sure what was going on with the atomwerks people but what ever, I just wash my hands of it. All so don't take things so seriously Pete, when a flame war starts the only logical response is to throw gasoline at it. That way every one can enjoy the show that much more.

[Airkewld]

Making money in business is not always the goal. When business owners realize that, success and money will follow.

Trying to reason or justify with people who don't get it, we try to think of a different way to explain it. In the real world, some don't care, some just love gasoline and the fireworks.
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[Ace]

And some people get deceived and then get told it's "business 101" when they called the vendor on it. Most people can smell bullshit a mile away, even when it is typed. I merely point it out as it comes, which is so amazingly often. Bridge still for sale for those interested.

[Jennepher]

If you want to argue, keep it in private emails instead of this thread.
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[JPro62]

Nothing new on the swaybar for my car. Been waiting 4 years now. Tried emailing each of the last 3 weeks with no response. I'll post an update if anything changes. Saddened by the whole thing.
_________________
1962 Beetle
1974 Super Beetle (Sold)

[Concker]

Wish i have read this thread before ordering.
I ordered some drop plates for my EU spec beetle, as i live in Norway.
Communication was good up until i sent the payment on 11. September.

After that i heard nothing on mail, and nothing when trying to call them.
Any hope at all to get my products in time for spring?

[Concker]

[Efni]

Same story here.. Ordered before I read this thread.. I ordered thru my Discover Card (thank goodness) and have placed a dispute in..

I did get some correspondence from them, even to the point, Jennifer, I'm guessing his wife, gave me a UPS shipping label.. But UPS never confirmed receipt of package..

Total time - 2 months....

Really wanted to get these plates... But..... Guess I'll be 1 click on the spindle now... smh...

[74superTN]

Any updates to these issues that everyone is having? I heard they went out of business. Is that true?
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73 Thing
80 Vanagon Westy

[SoCal67Volks]

Atomwerks is still in business / well at least they are still accepting orders and still accepting money.

I made the mistake of placing an order on Feb 16 and accepting his 3 week delivery date. Today marks the 8th week of broken promises and outright lies.

After 4 weeks, it took Charles Adams a half-dozen messages to return my call. I was assured my parts were complete and UPS was picking them up the following morning. The next day, I received an email with a UPS tracking number. 3 days later on Friday I received a second email (same tracking number) stating that UPS hasn't picked up but I was assured that Charles would deliver to UPS by the end of the day. After a full week of UPS telling me that they have no record of the provided tracking number and multiple phone calls, Charles finally called me after I sent an email stating I was going to file a complaint with Visa requesting a full refund plus 2 months interest.

During my last phone conversation on 4/5, Charles told me that the parts were done several times and after I pressed him for a delivery date, he then said the parts were not finished, they were in a mild acid bath and would then be powder coated the following day. It's 4/13, a full two months later and still no parts, no return calls, no returned emails.... Nothing!

During each of my conversations with Charles Adams, CEO of Atomwerks, he repeatedly reminded me that I have no options because he is the only one in the industry offering this product. After being caught telling multiple lies Charles Adams responds with telling that I need to be patient 'cause I have no options? This pisses me off to no end! After 40 years as a Senior Design Engineer for advanced military aircraft, I know for a fact that the turn time for broaching splines in a tube and welding it to a waterjet cut plate plus a first article inspection shouldn't take more than a one day shift.

Makes me want to go into business making these plates!!

Do business with this company/person at your own risk:

Charles Adams
AtomWerk LLC
2340 SW Fairview Ave
Dallas OR, 97338-12361
(541) 935-8026
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1967 Type 1 Sunroof
Meyers Manx Kickout
Meyers Manx SR2

"Making a car look complicated is easy, making it look simple is hard." John Buttera

[74superTN]

Geez, ok thanks SoCal67Volks. A buddy of mine keeps telling me to buy from these guys because indexing the splines rides like crap but I just can't get around not being able to trust Charles
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73 Thing
80 Vanagon Westy

[SoCal67Volks]

He is the only game in town (as Charles keeps reminding me). His wife sent an email last night saying that my (2 month late) parts were delivered to the Post Office but didn't provide a tracking number so I'm not holding my breath.

He may very well be your only option. I cannot speak to the quality of his components because I haven't been able to get my hands on the parts. Plot your own course but I will never do business with Atomwerks again and neither will many, many TheSamba members.

12 pages of complaints can't be wrong.
_________________
1967 Type 1 Sunroof
Meyers Manx Kickout
Meyers Manx SR2

"Making a car look complicated is easy, making it look simple is hard." John Buttera