Renogy purchasing

[shikyo]

A couple of weeks ago I talked about having troubles with Renogy support.
They replied briefly saying nothing wrong with those batteries,even so the test slip says batterie needed to be replaced. It was very agony to dealt with them, they don’t reply to emails promptly, phoning were very long waitings. They promised us they would phon us a couple of times, however, they never followed. Receiving the email, I filed a claim to BBB. Surprisingly, they phoned us right away and after 10 minute talk, they promised us a full refund within 3days. A day and a half day after we finally got the refund. We are happy about it.
When I was at the BBB site I noticed there have been so many complains against them. The refund was from China and not from Renogy. I said before Renogy is a US company with Chinese attitude. I now think Renogy is only a broker of Chinese companies. You should be very aware of dealing with Chinese companies when you are ordering from Renogy.