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2type2 Samba Member
Joined: June 02, 2002 Posts: 978 Location: SW Colorado
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Posted: Mon Jan 10, 2022 12:44 pm Post subject: When a warranty is not what it says |
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Like many have experienced, I had cause to return a battery within the 2 year replacement warranty period. I have had to do this several times throughout the years, and IIRC, it was always a straight swap.So the clerk at Wmart says "that'll be $23.27 please", while explaining that the price went up and I am getting credit for the original price against today's cost, and therefore owe the difference.
Either I am getting forgetful or I am getting screwed-----not sure which. But it felt wrong.
So am I just forgetting or is this a new ploy? _________________ "A life of peace and happiness depends on your own gratefulness" |
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67ctbug Samba Member
Joined: January 24, 2016 Posts: 3624 Location: CT
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Posted: Mon Jan 10, 2022 12:45 pm Post subject: Re: When a warranty is not what it says |
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I would've laughed at them and asked for the manager. _________________ '67 Beetle L41
'74 Westfalia
'69 Plymouth "Adam-12"
'63 Ragtop
'73 914
'72 Dodge Wrecker
Go Cubs!
World Series Champions 2016
KentPS wrote: |
...or the PO envied the terrorists' bus in "Back to the Future". |
mukluk wrote: |
He's fine, just waiting for the dragon in winklepickers to move out of his lane. |
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Glenn Mr. 010
Joined: December 25, 2001 Posts: 76940 Location: Sneaking up behind you
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Posted: Mon Jan 10, 2022 1:22 pm Post subject: Re: When a warranty is not what it says |
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I can understand their logic. They give you a 100% credit toward the purchase of a replacement. That way if you want to get a larger battery you have the option of paying more.
Or it's like the airlines charging you for checked bags, early boarding and snacks.
I bet if you read the fine print it says they can add fees. _________________ Glenn
74 Beetle Specs | 74 Beetle Restoration | 2180cc Engine
"You may not get what you pay for, but you always pay for what you get"
Member #1009
#BlueSquare |
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KTPhil Samba Member
Joined: April 06, 2006 Posts: 34021 Location: Conejo Valley, CA
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Posted: Mon Jan 10, 2022 3:03 pm Post subject: Re: When a warranty is not what it says |
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And I don't need fine print to learn I would never go back to that retailer again. |
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Zundfolge1432 Samba Member
Joined: June 13, 2004 Posts: 12468
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Posted: Mon Jan 10, 2022 5:04 pm Post subject: Re: When a warranty is not what it says |
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KTPhil wrote: |
And I don't need fine print to learn I would never go back to that retailer again. |
Really ???? Just one bad experience at Malwart and you want to break it off in them ????? |
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cbeck Samba Member
Joined: January 14, 2014 Posts: 2495 Location: high ridge, mo
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Joe 20 Samba Member
Joined: August 27, 2005 Posts: 655 Location: Ohio
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Posted: Mon Jan 10, 2022 8:20 pm Post subject: Re: When a warranty is not what it says |
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Don't know what IIRC is but you're getting a new battery for $23.27...even though it is a Walmart battery. _________________ "Someday the world is gonna be populated by nothing but Volkswagens'" Corporal Klairvoy |
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Cusser Samba Member
Joined: October 02, 2006 Posts: 31379 Location: Hot Arizona
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Posted: Mon Jan 10, 2022 8:55 pm Post subject: Re: When a warranty is not what it says |
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Joe 20 wrote: |
.even though it is a Walmart battery. |
Walmart batteries are made by Johnson Controls/Clarios, who makes like 85% of the batteries in USA, including Interstate, Costco, Autozone, O'Reilly.... _________________ 1970 VW (owned since 1972) and 1971 VW Convertible (owned since 1976), second owner of each. The '71 now has the 1835 engine, swapped from the '70. Second owner of each. 1988 Mazda B2200 truck, 1998 Frontier, 2014 Yukon, 2004 Frontier King Cab. All manual transmission except for the Yukon. http://www.thesamba.com/vw/forum/album_page.php?pic_id=335294 http://www.thesamba.com/vw/forum/album_page.php?pic_id=335297 |
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Iowa Mark Samba Member
Joined: May 06, 2004 Posts: 1071
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Posted: Mon Jan 10, 2022 9:52 pm Post subject: Re: When a warranty is not what it says |
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I can't bad mouth Walmart at all. Last year I ordered a pair of tires online. A couple of days later I got an e-mail, my tire was in at the store. I went down and customer service said it was back in drive up pick-up. The other one was shipped from another location. I walked back to the back of the store for the tire and the girl there said it had been taken to automotive. I go to automotive and there is one tire. On the way to the front of the store the girl from pick-up catches me with the other tire. I sign both copies of received paperwork and head out. The next day I get an e-mail telling me my other tire is at the store. I call and tell them the story from the day before and we both laugh at how screwed up online sales are in these crazy days. Three days later I get a message that Walmart is refunding me for the lost tire. Before I could call about all this I get a "How would you rate your shopping experience at Walmart?" There is an 800 number, so I call. Jemal and I laugh about how screwed up all this is and in the end, he tells me to forget about the whole thing. The cost of the tire is already more than made up by all the time trying to straightening this out. "Thank you for shopping at Walmart". |
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finster Samba Member
Joined: May 26, 2012 Posts: 7951 Location: north o' the border
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Posted: Tue Jan 11, 2022 3:25 am Post subject: Re: When a warranty is not what it says |
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I would ask to see the particular piece of small print covering the replacement cost. I've never known this to happen when replacing anything under warranty. _________________ "we're here on Earth to fart around" kurt vonnegut
nothing lasts, nothing is finished, and nothing is perfect... |
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iowegian Samba Curmudgeon
Joined: February 16, 2005 Posts: 9829 Location: Somewhere between Dubuque and Keokuk
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Posted: Tue Jan 11, 2022 4:42 am Post subject: Re: When a warranty is not what it says |
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Iowa Mark wrote: |
I can't bad mouth Walmart at all. Last year I ordered a pair of tires online. A couple of days later I got an e-mail, my tire was in at the store. I went down and customer service said it was back in drive up pick-up. The other one was shipped from another location. I walked back to the back of the store for the tire and the girl there said it had been taken to automotive. I go to automotive and there is one tire. On the way to the front of the store the girl from pick-up catches me with the other tire. I sign both copies of received paperwork and head out. The next day I get an e-mail telling me my other tire is at the store. I call and tell them the story from the day before and we both laugh at how screwed up online sales are in these crazy days. Three days later I get a message that Walmart is refunding me for the lost tire. Before I could call about all this I get a "How would you rate your shopping experience at Walmart?" There is an 800 number, so I call. Jemal and I laugh about how screwed up all this is and in the end, he tells me to forget about the whole thing. The cost of the tire is already more than made up by all the time trying to straightening this out. "Thank you for shopping at Walmart". |
Such a heartwarming story on a cold January day. |
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2type2 Samba Member
Joined: June 02, 2002 Posts: 978 Location: SW Colorado
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Posted: Tue Jan 11, 2022 5:35 am Post subject: Re: When a warranty is not what it says |
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I admit there was no receipt, but the battery was a exact replacement and had a sticker showing it was 19 months old. I use Waly batteries because I can replace them easily, anywhere. I'm at the age where I just anticipate bullshit ahead of time and weigh whether it's best to walk ,balk, or just bite the bullet. Sometimes it's not worth the aggravation.
The world isn't changing really fast, it's reality being so obviously exposed for what it really is. _________________ "A life of peace and happiness depends on your own gratefulness" |
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Abscate Samba Member
Joined: October 05, 2014 Posts: 22670 Location: NYC/Upstate/ROW
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Posted: Tue Jan 11, 2022 5:37 am Post subject: Re: When a warranty is not what it says |
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Every time I’m tempted to go to a bid box I play “Little Man” and then go visit one of the people who built the community I enjoy.
Most battery warranty’s are prorated in some form or other. I’ve never had to replace one on warranty but I use trickle chargers on all my cars in winter _________________ .ssS! |
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Cusser Samba Member
Joined: October 02, 2006 Posts: 31379 Location: Hot Arizona
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Posted: Tue Jan 11, 2022 6:44 am Post subject: Re: When a warranty is not what it says |
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About 3 months ago, I had a 34-month-old Walmart battery with a 36-month replacement warranty. My 1988 Mazda truck was having intermittent "no crank" situation, and the ignition switch tested fine, so I figured why not get a new battery. Was zero trouble/hassle, and I didn't pay a penny.
By the way: the issue turned out to be bad contact between some of the grounding spots and the negative cable (on engine and frame), just needed good sanding and cleaning. _________________ 1970 VW (owned since 1972) and 1971 VW Convertible (owned since 1976), second owner of each. The '71 now has the 1835 engine, swapped from the '70. Second owner of each. 1988 Mazda B2200 truck, 1998 Frontier, 2014 Yukon, 2004 Frontier King Cab. All manual transmission except for the Yukon. http://www.thesamba.com/vw/forum/album_page.php?pic_id=335294 http://www.thesamba.com/vw/forum/album_page.php?pic_id=335297 |
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Zundfolge1432 Samba Member
Joined: June 13, 2004 Posts: 12468
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Posted: Tue Jan 11, 2022 9:28 am Post subject: Re: When a warranty is not what it says |
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Much of getting the desired outcome depends on how you relate to the person behind the counter. I’m not saying you need to be a door mat but if you come off as pleasant they might be more inclined to work with you. |
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Emily's Owner Samba Member
Joined: January 18, 2004 Posts: 978 Location: Canby, Oregon
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Posted: Tue Jan 11, 2022 10:06 am Post subject: Re: When a warranty is not what it says |
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2type2 wrote: |
I admit there was no receipt, but the battery was a exact replacement and had a sticker showing it was 19 months old. I use Waly batteries because I can replace them easily, anywhere. I'm at the age where I just anticipate bullshit ahead of time and weigh whether it's best to walk ,balk, or just bite the bullet. Sometimes it's not worth the aggravation.
The world isn't changing really fast, it's reality being so obviously exposed for what it really is. |
I think Les Schwab does this (depreciating value within warranty thing). I've also learned that having a receipt doesn't necessarily matter as LS goes by the date sticker on the battery itself. So if your battery sticker is already "months old" when installed, then you're outta luck when you take it back for an issue under the date on your receipt but aged out on the battery itself (our battery problems were travel trailer related). So I now check the stickers on the battery when installed. _________________ Xargaret
ITMC - OG Den Mother
What (and I cannot stress this enough) The Actual Fuck?!
1974 Transporter
2023 Subaru Outback |
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Lingwendil Samba Member
Joined: February 25, 2009 Posts: 3988 Location: Antioch, California, a block from the hood
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Erik G Samba Member
Joined: October 16, 2002 Posts: 13281 Location: Tejas!
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Posted: Tue Jan 11, 2022 4:13 pm Post subject: Re: When a warranty is not what it says |
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First of all F-Walmart. If you shop at Walmart you are part of the problem.
Don't buy a battery at Advanced Auto. They are independently owned franchises, their computers do not talk to each other. If you are on the other side of the country and your battery fails, the advance auto you go to cannot look it up. They have to call the original store you bought the battery from to get the ok to warranty it out. Big mistake, never again. |
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Erik G Samba Member
Joined: October 16, 2002 Posts: 13281 Location: Tejas!
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Posted: Tue Jan 11, 2022 4:14 pm Post subject: Re: When a warranty is not what it says |
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Lingwendil wrote: |
Tires, Batteries, etc anything on the car with one of those warranties I generally keep in the glove box just in case. That way if I show up at another location and need to swap it I have it ready. |
yep, keep it old school |
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Bonesberg55 Samba Member
Joined: January 18, 2012 Posts: 1270
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Posted: Tue Jan 11, 2022 4:56 pm Post subject: Re: When a warranty is not what it says |
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It probably would have helped if you had been wearing your pajamas when you went in there! |
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