TheSamba.com :: View topic - Randar Wheels

Thu Apr 07, 2011 10:59 pm

horty 2 wrote: I have been waiting for goods for over two months now and occasionaly got a reply but last time he said he was looking into it but not heard anything even though have resent emails.

I can't even start a paypal dispute as it's too late.

Please can you either refund or resend my goods and I will post on here if you sort it out.

thanks

Paul
What I don't understand is why people don't read this and take the hard earned money to someone that will actualy give them what they pay for.....????????????????

Thu Apr 14, 2011 12:50 pm

coolrydes wrote: horty 2 wrote: I have been waiting for goods for over two months now and occasionaly got a reply but last time he said he was looking into it but not heard anything even though have resent emails.

I can't even start a paypal dispute as it's too late.

Please can you either refund or resend my goods and I will post on here if you sort it out.

thanks

Paul
What I don't understand is why people don't read this and take the hard earned money to someone that will actualy give them what they pay for.....????????????????

Well my reason is that I have seen Randar parts around for some time and assumed all would be OK so did not even think to check the feedback forum - we live and learn!

UPDATE

Anyway I have had a reply from Randee.
I asked him (again) to send another one - he advised I would need to pay extra for express delivery if he was to send it again. I said it was a little strange that he wanted me to pay extra for express delivery for a part that I had already waited months for - however I agreed to pay the extra upon receipt of the part which I think was more than a fair offer from me.
He did not like this suggestion so I have now received a refund.

So in my experience whilst he is not a thief his lack of comunication and customer services has left a bad taste in my mouth.

Sun Jul 31, 2011 8:59 am

I purchased a set of Randar wheels from Randee. Randee really helped me out when I was in a bind. There was some confusion on the lug nuts and Randee took care of it right away for me. Randee kept good communication and answered all my calls and texts. Would definitely do business with him again. Love the Rims!!!! 8)

Sat Aug 27, 2011 5:02 pm

Re: Randar Five Spokes & Randar Wheels
Excellent Product & Outstanding Service!

Thanks Randee!

Wed Sep 07, 2011 9:34 pm

I agree great product, I ordered a set of rdw's from randee, they arrived within a week, communication was great, answered all my texs and calls, he kept me updated and gave me tracking numbers and all. Rims look awsome and I will def buy more in the future.

Thu Feb 02, 2012 6:19 pm

Sup....just want to know who has his harp arms for type 2's. ..hey do they fit and compare. With stock

Wed Mar 14, 2012 12:32 pm

Could anyone tell me if Randee is still around? Been trying to contact him for 2 weeks and he is not returning any email, sms or phone calls.
Trying to sort out a problem with my set of RDW's and being the other side of the pond seems to be an excuse not to communicate !!
Nathan

Thu Mar 15, 2012 8:18 am

Hi Nathan,,,,,,, i was informed you had posted looking for us, Yes we are still around. I had an non volkswagen emergency that called me away and i am trying to catch up with things now. Go ahead and give me a call when you get a chance,,,,,Thanks so much,,,,,Randee

Fri Sep 14, 2012 8:27 am

Trying to track Randee down again.!! I am trying to see if he is still around?? Won't answer calls or emails?
Nathan

Sun Jun 09, 2013 3:18 pm

Bought a pan from Randee- great price, real nice guy, he even helped me load the damn thing up! Anyway.. ran into a snag, so I called him up and he sent the necessary info to me and all is good! Will deal with again-
Bummer it sounds like people are having a hard time with him.... IMHO he's a top notch guy-

Thu Dec 05, 2013 4:22 am

Has nobody bought anything from him the passed 6 months or has he gone out of buissiness?

I live in Sweden and I am thinking of buying me a set of randar wheels...but if there are no service anymore, then I will find something else to put on my car.

Sun Apr 20, 2014 10:36 am

Too bad to hear all the bad, I really like the wheels.

Sun Apr 20, 2014 2:00 pm

He's still active in the classifieds.

http://www.thesamba.com/vw/classifieds/detail.php?id=1612477

Mon Apr 21, 2014 5:16 am

The negative feedback makes no sense to me given my recent purchase from Randee. We spent a good amount of time with both of us on the phone taking measurements, trying to see if things would fit a certain way. Plenty of pictures and communication along the way, and Fedex shows that my wheels should be here this week. I have no issues, whatsoever..
SD

Fri Apr 25, 2014 9:55 am

I should have read the forums not only here but else where before ordering a set of RDW's. Of course he's nice up front and pleasent because he wants your $500 deposit and promises a 5 week turnaround but here we are 8 weeks later, no wheels, they haven't even been made yet and there's always an excuse of his birthday coming up and being gone from the office or that one of his employees got into a car accident. Excuse after excuse after excuse.... When you call him out on the lies (1 day I'm told they are at the polisher getting done, 2 weeks later he tells me they haven't even been started yet) he then becomes overly defensive and tells you off. Very unprofessional person and company. Finish look like crap and that they came out of a 30 year old mold that's been used thousands of times over and not cleaned or deburred. (A friend got a set off classified and they were just made this year, look like crap). I would never recomend him or his company to anyone. He bashes the other VW Speciality Shops like KCW (Colorado) and Pete from AirKewled. VERY UNPROFESSIONAL

Tue May 27, 2014 7:21 am

Disco Potato wrote: I should have read the forums not only here but else where before ordering a set of RDW's. Of course he's nice up front and pleasent because he wants your $500 deposit and promises a 5 week turnaround but here we are 8 weeks later, no wheels, they haven't even been made yet and there's always an excuse of his birthday coming up and being gone from the office or that one of his employees got into a car accident. Excuse after excuse after excuse.... When you call him out on the lies (1 day I'm told they are at the polisher getting done, 2 weeks later he tells me they haven't even been started yet) he then becomes overly defensive and tells you off. Very unprofessional person and company. Finish look like crap and that they came out of a 30 year old mold that's been used thousands of times over and not cleaned or deburred. (A friend got a set off classified and they were just made this year, look like crap). I would never recomend him or his company to anyone. He bashes the other VW Speciality Shops like KCW (Colorado) and Pete from AirKewled. VERY UNPROFESSIONAL

I don't understand why anyone in their right mind would ever order anything from as far as Singapore. Now if he sold on ebay then you have Buyer Protection guarantee wheras PayPal is a virtual entity that offers no protection whatsoever.

Now if you use your Visa or Mastercard as a credit card a d provided you have an invoice request detailing the merchandise plus the terms and condition such as turnaround time, tracking number, airway bill etc then you have proof to contest the charge. You would get your money back and the merchant gets a chargeback.

Just buy from someone in the USA...
You cant have Randar wheels then get Raders from CIP1
Or buy on Ebay

Look how much time and money you have lost.... Is it really worth the aggravation ?

Sat Aug 23, 2014 9:43 am

esde wrote: The negative feedback makes no sense to me given my recent purchase from Randee. We spent a good amount of time with both of us on the phone taking measurements, trying to see if things would fit a certain way. Plenty of pictures and communication along the way, and Fedex shows that my wheels should be here this week. I have no issues, whatsoever..
SD

Facts make no sense?

Sat Aug 23, 2014 2:22 pm

esde wrote: The negative feedback makes no sense to me given my recent purchase from Randee. We spent a good amount of time with both of us on the phone taking measurements, trying to see if things would fit a certain way. Plenty of pictures and communication along the way, and Fedex shows that my wheels should be here this week. I have no issues, whatsoever..
SD

It makes no sense to you because you had a positive experience; you can't relate because you didn't have a negative experience, that's the long and short of it and all there is to understand. lol. Nothing terribly complex.

Sat Aug 23, 2014 2:25 pm

The Jewish Guy wrote: Disco Potato wrote: I should have read the forums not only here but else where before ordering a set of RDW's. Of course he's nice up front and pleasent because he wants your $500 deposit and promises a 5 week turnaround but here we are 8 weeks later, no wheels, they haven't even been made yet and there's always an excuse of his birthday coming up and being gone from the office or that one of his employees got into a car accident. Excuse after excuse after excuse.... When you call him out on the lies (1 day I'm told they are at the polisher getting done, 2 weeks later he tells me they haven't even been started yet) he then becomes overly defensive and tells you off. Very unprofessional person and company. Finish look like crap and that they came out of a 30 year old mold that's been used thousands of times over and not cleaned or deburred. (A friend got a set off classified and they were just made this year, look like crap). I would never recomend him or his company to anyone. He bashes the other VW Speciality Shops like KCW (Colorado) and Pete from AirKewled. VERY UNPROFESSIONAL

I don't understand why anyone in their right mind would ever order anything from as far as Singapore. Now if he sold on ebay then you have Buyer Protection guarantee wheras PayPal is a virtual entity that offers no protection whatsoever.

Now if you use your Visa or Mastercard as a credit card a d provided you have an invoice request detailing the merchandise plus the terms and condition such as turnaround time, tracking number, airway bill etc then you have proof to contest the charge. You would get your money back and the merchant gets a chargeback.

Just buy from someone in the USA...
You cant have Randar wheels then get Raders from CIP1
Or buy on Ebay

Look how much time and money you have lost.... Is it really worth the aggravation ?

Um, the guy's location is listed as "Colorado," not Singapore?

Sat Sep 20, 2014 6:27 pm

I ordered a set of RDWs from Randee and must say he was very helpful and asked all the right questions. What beam I was gonna run whether it's narrowed if so how much and what drums being used. He let me know in advance that there would be a waiting period and I was cool with it. I called after the the waiting period passed and he sent me the tracking number the next day. I had no issues with Randee from the get go and would definitely do business with him in the future.
Moses s