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Cip1.com - [email protected] - California Import Parts
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Email: [email protected]
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Air cooled fan
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Joined: April 26, 2018
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PostPosted: Sat Jan 30, 2021 2:30 pm    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

Dear VW enthusiast check your email my Freind, .

Happy motoring
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cesar1974hernandez
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Joined: November 05, 2006
Posts: 52
Location: Pomona,Ca
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PostPosted: Sat Jan 30, 2021 6:25 pm    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

This is there response read this below
Iím in California Iíll NEVER do business with you again
YOU WONT BULLY ME Looser Company
Easy fix would of been hereís the label sorry for OUR mistake
Thanks for spending thousands over the years
Now you will never get my business. Check our my Yelp review
Iíll post all of this on Google Review and Social Media



From CIP1

Cesar , I see your post on The Samba , sorry you ordered the wrong wheel and had issue when you wanted to return and not pay return freight . Below is the email correspondence that Gary send you . At this point we have 2 options for you :

1. Remove your post or correct the post to the actual truth that corresponds to the emails and conversations and we will get you the correct wheel you require with quick fast CIP1 shipping .

2. Return the wheel you do not need and use a different company for all future purchases of Vintage VW parts .

Let me know what you would like to do before we post to The Samba what actually happened! We will check The Samba for your corrections later today

Sometimes people make mistakes, stuff happens
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Air cooled fan
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PostPosted: Sat Jan 30, 2021 6:47 pm    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

****Here is your email

Hi
I ordered the wrong wheel. I need vw bug wide 5 doe my 56 see pics
Can I prepay for the one below Please see my order for wrong item
From Xxxxx. xxxxxxxxiPhone

*****On Monday, CIP1 will send a call tag to pick up the wheel you ordered in error , hope that works for you Sir . Customer is always right .
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cesar1974hernandez
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PostPosted: Sat Jan 30, 2021 7:33 pm    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

Air cooled
So you work for them. The customer is always right.
If so why didnít you just take care or business from the get
Now you post this after you sent the upper email
Canít cover your lies with this new reply you just posted that was never an option. I hope Mr Owner sees what a terrible job of customer service you do
All for a $112.00
Not cool
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Air cooled fan
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PostPosted: Sat Jan 30, 2021 7:51 pm    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

This is a unfortunate issue

Last edited by Air cooled fan on Sat Jan 30, 2021 8:28 pm; edited 1 time in total
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cesar1974hernandez
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PostPosted: Sat Jan 30, 2021 8:01 pm    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

You werenít on the phone with Wade so how do you know. As the ďPresident you should take full responsibility not blame. I can see why you have SOOOO many bad reviews online. You need Coaching and as a leader you lead the example. I can see why your Service is Horrible no to mentioned unprofessional

This is all Facts. YOU SENT the wrong wheel Slander never happened
Grow some gonads a due whatís correct ! but then again People are starting to see your rack type attitude
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Air cooled fan
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PostPosted: Sat Jan 30, 2021 8:11 pm    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

All the best ,
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cesar1974hernandez
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PostPosted: Sat Jan 30, 2021 8:22 pm    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

cesar1974hernandez wrote:
You werenít on the phone with Wade so how do you know. As the ďPresident you should take full responsibility not blame.

This is all Facts. YOU SENT the wrong wheel Slander never happened
Grow some gonads a due whatís correct ! but then again People are starting to see your rack type attitude
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cesar1974hernandez
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PostPosted: Sat Jan 30, 2021 8:24 pm    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

I agree time to turn the page
Take care
Thanks for trying to step in and help
Pardon any inconvenience
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Air cooled fan
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PostPosted: Sat Jan 30, 2021 8:26 pm    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

Thank you for all the years of business , we appreciate it !!!!
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volksaddict
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PostPosted: Sun Jan 31, 2021 6:32 am    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

volksaddict wrote:
They must read this forum got a reply right after I posted.
So now I get to send the head to empi - at my expense - so they can inspect it. Rolling Eyes CIP sells me the defective head and tells me to send it to their supplier. Now that's some customer service!
I did a lot of business with them for a lot of years. Glad to know how much they value their customers... Mad


Update

I got my replacement head from empi Friday, had to pay out 31 bucks for shipping the bad one directly to empi, and pay cip for the replacement, which they have promised they will reimburse me for...

Guess what? the replacement head has also has a leaky intake valve!!

Now I'm out the price of 2 heads, shipping, and still can't put this motor together Crying or Very sad

My original order for a pair of heads was back around the beginning of December...
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cesar1974hernandez
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PostPosted: Mon Feb 22, 2021 2:24 am    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

Hi
I like to let you know I have yet to receive my return tag for Credit
Please let me know when to expect it. Things happen and I like to return the wheel or exchange it for Porsche pattern. Either way
I like to send it back.
I appreciate your help
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cesar1974hernandez
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PostPosted: Sun Feb 28, 2021 1:26 am    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

Hello Mr President
I have not received the return label as promised. Please let me know in the next few days if your going to follow through on your previous email and send me the label. Iíve waited over 1 month since your last email. I appreciate a response. I would appreciate your help
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volksaddict
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PostPosted: Tue Mar 02, 2021 12:24 pm    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

I finally got a replacement head that will hold air, and was reimbursed for shipping the first bad head to empi and reimbursed for the second replacement head that I had to purchase from cip1 to expedite things. Once the right people got on the case things went well and they were eager to keep me happy.
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andk5591 Premium Member
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PostPosted: Mon Mar 08, 2021 10:18 am    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

Still amazed how fast parts are getting here. I used to be able to call 3 times the day I ordered because I forgot something (I am REALLY sorry that I have done that). Last week I ordered stuff Monday. Was here (East coast) Wednesday. Love you guys! The funniest thing though, I swear that anytime something is out of stock, I get an email that its back in stock the day after my order shipped...LOL

And I have yet to have a issue with a problem with them resolving a bad part. Happens rarely, but they bend over backwards to make it right. Yeah, sometimes you are the mercy of the manufacturer, but if they have it in stock, it comes quick.
_________________
D-Dubya Manx clone - 63 Short pan,1914.
Rosie 65 bug - My mostly stock daily driver.
Woodie 69 VW woodie (Hot VWs 7/12).
"John's car" 64 VW woodie - The first ever
Maxine 61 Cal-look bug - Cindy's daily driver.
Max - 73 standard Beetle hearse project - For sale
66 bug project - Real patina & Suby conversion
There's more, but not keeping them...
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creative native Premium Member
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PostPosted: Sun May 16, 2021 11:44 pm    Post subject: Re: Cip1.com - [email protected] - California Import Parts Reply with quote

As I've been restoring my Sun Bug over the past year, Cip1 has been one of few suppliers I have ordered from. I have been very satisfied with their customer service. My orders have arrived on time or faster and I've have had no issues with any of their products.
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