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Addco - Won't return phone calls or emails
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r39o
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PostPosted: Thu Jun 27, 2013 8:47 am    Post subject: Reply with quote

We're done.
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Gauche1968
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PostPosted: Thu Jun 27, 2013 8:33 am    Post subject: Reply with quote

insyncro wrote:


No good will come from badmouthing a vendor or product and is keeping Vanagon owners here twidlin' their thumbs and dreaming of what could be.


So because our vans are old, rare, etc. the vendors can ignore standard customer service etiquette? We should just take it and have no right to redress, because they are doing us all a favor? OK.

Yes, the bar will fit with some modifications, but I still want to know if the OP was sent the wrong bushings or not?
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insyncro
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PostPosted: Thu Jun 27, 2013 7:57 am    Post subject: Reply with quote

There is a much larger issue at hand here and I want to address it right now.

Go and Google Addco 719.....
What do you see?

I see DO NOT BUY that leeps off the screen.
No backstory, no explanation, just negative advertising.

Case and point:
One of the most stocked vendors of some really cool stuff for Vanagons refuses to to sell and ship to North America.....geez, I wonder why?

I know that posting is fun and some venting of frustration goes on in forums every minute of the day around the world, but seriously, do you realize how much of an impact posting DO NOT BUY and negative comments have on a business and global exchange.

I work with so many European vendors and have to twist there arms to get parts for my vans, let along get multiples imported to hook a few Brothers up.

No good will come from badmouthing a vendor or product and is keeping Vanagon owners here twidlin' their thumbs and dreaming of what could be.
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Hodakaguy
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PostPosted: Thu Jun 27, 2013 7:21 am    Post subject: Reply with quote

insyncro wrote:
HookaGuy,
Get off the pipe.
I don't help people?
You are very welcome for pointing out the mis matched parts starting to be assembled in your build thread.
I see a safety issue and I speak up.
So now I'm supposed fill in the blanks for everyone?
Well, I try, but tend to treat people as I am treated.

For you Bubba, my lips are sealed when you post your next question.

Enjoy the ride.


I appriciate help when needed for sure....but the constant sarcastic remarks in everyones threads gets old.

Hodakaguy
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insyncro
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PostPosted: Thu Jun 27, 2013 7:03 am    Post subject: Reply with quote

To the OP...

You obviously cant read Exclamation

And now feel the need to break one of the rules of this forum by posting quoted pmail.

I don't really care as it is clear where I stand with you, but be prepared for another thread to be locked.

I am being kind and not quoting you as you will not be able to edit the original post if I do.
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insyncro
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PostPosted: Thu Jun 27, 2013 6:58 am    Post subject: Reply with quote

HookaGuy,
Get off the pipe.
I don't help people?
You are very welcome for pointing out the mis matched parts starting to be assembled in your build thread.
I see a safety issue and I speak up.
So now I'm supposed fill in the blanks for everyone?
Well, I try, but tend to treat people as I am treated.

For you Bubba, my lips are sealed when you post your next question.

Enjoy the ride.
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j_dirge
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PostPosted: Thu Jun 27, 2013 6:50 am    Post subject: Reply with quote

Thread showing home made spacer to move end links out:
http://www.thesamba.com/vw/forum/viewtopic.php?t=3...p;start=20

Do these help answer the questions?
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those are straight line runs with light weight race cars for only 1/4mile at a time..
not pushing a loaded brick up a mountain pass with a family of 4+ inside expecting to have an event free vacation..
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j_dirge
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PostPosted: Thu Jun 27, 2013 6:44 am    Post subject: Reply with quote

Here's one thread on the "too short" issue.
http://www.thesamba.com/vw/forum/viewtopic.php?t=547355&highlight=addco+sway+bar
Another..
http://www.thesamba.com/vw/forum/viewtopic.php?t=454771&highlight=addco+sway+bar

Lets fix the problem. not bitch about the peoples.
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-89 GL Westy, SVX.. finally.

-57 pan f/g buggy with a 67 pancake Type 3 "S"
"Jimi Hendrix owned one. Richard Nixon did not"
-Grand Tour, Season 1, episodes 4 and 5

danfromsyr wrote:
those are straight line runs with light weight race cars for only 1/4mile at a time..
not pushing a loaded brick up a mountain pass with a family of 4+ inside expecting to have an event free vacation..
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bdcain
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PostPosted: Thu Jun 27, 2013 6:37 am    Post subject: Reply with quote

I see both sides
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j_dirge
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PostPosted: Thu Jun 27, 2013 6:30 am    Post subject: Reply with quote

Yikes!
Thread is out of control. Chill out.

The Addco bar will fit but requires some modifications to work well.

I scrapped the bushings and brackets supplied by Addco and used others.
There's a thread in the stickies that documents many of the problems.

When I had questions, I checked the samba.. I did not call Addco.

(My guess is that the br itself "fits" several different vehicles..
I have Addco front and rear and the install is worth the hassles.. Handling is much nicer now.

Lets get the trhead back on track to fixing the issue. To the OP.. Can you tak pics of the problems?
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-89 GL Westy, SVX.. finally.

-57 pan f/g buggy with a 67 pancake Type 3 "S"
"Jimi Hendrix owned one. Richard Nixon did not"
-Grand Tour, Season 1, episodes 4 and 5

danfromsyr wrote:
those are straight line runs with light weight race cars for only 1/4mile at a time..
not pushing a loaded brick up a mountain pass with a family of 4+ inside expecting to have an event free vacation..
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scottjk
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PostPosted: Thu Jun 27, 2013 5:58 am    Post subject: This is why Reply with quote

insyncro

"There are various vendors that offer technical support, I am one of them and I charge a consulting fee for my time, others do not as long as you are purchasing parts from them.
I charge a fee as I do not sell any parts and usually spend at least two hours diagraming what to purchase and how to properly install and align the van with the new parts".

Maybe if we all send him some money he would be willing to enlighten us further.
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Hodakaguy
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PostPosted: Thu Jun 27, 2013 5:32 am    Post subject: Reply with quote

Quote:
Insyncro: The product does fit
It does fit....all years? It fit's Syncro's if you mix and match different parts from different years? I'm sure this is always clearly stated in the ad or manual right? If not then to me that's unacceptable. If your marketing a product and you know it won't fit a certain year or model why not save the customer from re-inventing the wheel and just tell them? Afraid some that own the wrong combination won't buy it?

Quote:
Insyncro: I am sure the designer is taking notes as too the level of technical understanding of at least this group....it may take a few more years to write up the manual needed to accompany the product.
It takes years to make a manual that says that? Again your slamming people for expecting a product to work as advertised? I just don't see how you expect people to just accept that you'll have to spend a ton of time and research to figure it out when it really should be layed out up front.

Quote:
Insyncro: If you try all of the combinations of the differing stock parts with the aftermarket part you must have.....bingo, one usually is the ticket.
True...If you have a unlimited budget, a huge stock pile of parts and tons of extra free time that may just work out for ya. But again you shouldn't need to do that with a product specifically designed for the application, it should be spelled out up front.


Quote:
Insyncro: not expecting any of the brain trust here to figure out how as it seems if your hand isnt being held through the process, it must not be possible.
Why the need to constantly try to slam people in threads? Is this statement really needed or add value for the greater good of the forum? If you spent a fraction of the time actually explaining stuff and trying to genuinely help out instead of slamming people on this forum it would really help to make it a better forum for all.


Hodakaguy
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scottjk
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PostPosted: Thu Jun 27, 2013 5:14 am    Post subject: ** Reply with quote

insyncro quote

"Not expecting any of the brain trust here to figure out how as it seems if your hand isnt being held through the process, it must not be possible".

The arrogance is staggering! Maybe they should create a 'PRO' section of the forum so you wouldn't have to be bothered by all these silly questions from people who have dedicated their lives to do other things like flying airplanes or fixing peoples broken bodies instead of working on cars.
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scottjk
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PostPosted: Thu Jun 27, 2013 4:32 am    Post subject: insyncro Reply with quote

This product doesn't fit the early Vanagons. Expecting the consumer to ask all the right questions before purchasing something is an idiotic statement. When a company markets a product and states it fits a certain year then it isn't unreasonable to expect it to fit without a lot of modification.

insyncro PM quote:

"I truly hope you are willing to take the blame for not asking the questions before the purchase and release the vendor from any wrong doing.
The fact that they didnt respond to you should tell you something".

Yes, it appears that it is all my fault! The consumer should always be asking the questions, not relying on the product information.

I didn't start raging about this issue until I couldn't get a hold of anyone from Addco for close to a month and when I finally did I explained the situation including photos and all they did was send me the exact same brackets and bushings as the original 719U kit.
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insyncro
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PostPosted: Wed Jun 26, 2013 11:17 pm    Post subject: Reply with quote

The product does fit.
I own it and two others designed for the front and rear of a Vanagon.
Guess what? If you know what you are doing they all work on a Syncro too.
Not expecting any of the brain trust here to figure out how as it seems if your hand isnt being held through the process, it must not be possible.

Here is a hint and word of advice for all trying to upgrade their Vanagon....
Throughout the range of model years, the suspensions have differences.
If you failed geometry I dont recommend proceeding.
With the differences comes multiple parts, usually varying in length.
If you try all of the combinations of the differing stock parts with the aftermarket part you must have.....bingo, one usually is the ticket.
Any swaybar needs a few things, the most important being that it is parallel to the driving surface to be the most effective.
Choosing the proper length drop link is the key to keeping the bar parallel.
Read back through this tread and one happy camper clearly states the combination that works.

If you are looking for a complete, bolt on, no fuss, no muss sway bar kit for a Vanagon, stick with stock or be patient, it has been in the works for years and I am sure the designer is taking notes as too the level of technical understanding of at least this group....it may take a few more years to write up the manual needed to accompany the product.
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r39o
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PostPosted: Wed Jun 26, 2013 11:07 pm    Post subject: Reply with quote

insyncro wrote:
No returned messages was all I needed to hear.

I know what that means, too.

OR it could be a real problem at the vendor end too.

We do NOT (and never do) know the whole story, so take it all with a grain of salt and do not get your collective panties in a bunch!
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goffoz
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PostPosted: Wed Jun 26, 2013 10:59 pm    Post subject: Reply with quote

r39o wrote:
goffoz wrote:
insyncro wrote:
Aftermarket parts usually need some ingenuity and mods to make work.

If you are looking for stock fit and finish, I would recommend sticking with stock parts.

How you deal with the curve balls separates the hitters from the........ Wink

Yeah....thats just wrong thinking Rolling Eyes obviously He's not looking for "stock"
..but he paid for a product that is advertised to fit and work.
Apparently it doesn't...Why should He/We (a hobbiest) fix someone elses( the proffessionals) short comings Question

Cause that is the way it works sometimes with some vendors.


I had an issue with them once, too.

They dealt with it in a fair and rapid manner, answering the phone was not an issue, as I recall, but it was years ago.

We have a custom bar made by them which are not perfect every time either.

BUT, we are happy to get them as they take on our small order.

It is not a complicated bar and I could have it fabbed locally, but they make bars, and should know what to do.

REALLY?..How does this add too the conversation
.you should probably edit this out, Rolling Eyes go ahead
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Gauche1968
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PostPosted: Wed Jun 26, 2013 10:51 pm    Post subject: Reply with quote

insyncro wrote:

Do any of you who feel the vendor is so wrong here own a small business?
Be careful what you ask for...the tides way switch and you may see this another way.

.


I have worked at a small business. Failing to return a client's phone call within two hours was a dismissible offense.

There is no other way to see this, as far as I am concerned. If you make a product advertised to fit a specific application, it should fit without modification. If it doesn't, the customer shouldn't have to pull their hair out trying to track you down to make it right.
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insyncro
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PostPosted: Wed Jun 26, 2013 10:43 pm    Post subject: Reply with quote

I am an informed consumer and have not had issue with the vast aftermarket parts I have purchased over the last 15 years.
I have actually dedicated those same years to not only purchasing these products with my own capital, but purposefully mount as many different vendors products together to see how they work.
Within this same time frame many have contacted me for advice.
Here is what I will share with y'all....its all in the way one asks the questions.
No returned messages was all I needed to hear.
Been there, done that Exclamation
Finger pointing, bad mouthing and complete lack of communication skills will usually get you.......nothing Exclamation

Do any of you who feel the vendor is so wrong here own a small business?
Be careful what you ask for...the tides way switch and you may see this another way.

I gotta tell ya, the entertainment value of this forum is priceless.
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Hodakaguy
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PostPosted: Wed Jun 26, 2013 10:23 pm    Post subject: Reply with quote

insyncro wrote:
Sorry Dudes, but from my vantage point, questions should be asked before any product is purchased.
Bashing a vendor because you lack the knowledge to install there product is complete BS.
So you Guys are getting detailed instructions with all of the aftermarket products you are buying for a Vanagon???
Com'on, get real.
If so, why do so many people have issues and especially with alignment.

This and the other thread that was locked in a matter of minutes goes to show that questions were not being asked, just bashing.

You reap what you sow.

If it ain't working for ya, trying hiring a qualified wrench to git r dun Exclamation


I think your missing the point here...I don't see it as bashing when a product is delivered and doesn't do what it's suppose to do. Lack of knowledge?? Why should I have to redesign something that is suppose to fit as I bought it? Can I figure it out and mod it as necessary...probably. But should I have to or expect it...No!

You reap what you sow? So the guy that purchased the defective part is to blame? So you should have to post a question or search for every single item before you buy it? That's insane...A reputable company will provide parts that fit as advertised and support to back it up, once word gets around that a company isn't doing that people will vote with their wallets and they will change or go under.

I realize that the Vanagon market is specialized and small....that's still no excuse for accepting that aftermarket parts won't fit or don't need to work as advertised.

Hodakaguy
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