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khalimadeath
Samba Member
Joined: June 24, 2014
Posts: 768
Location: Reno, NV
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 Posted: Wed Nov 20, 2019 8:39 pm Post subject: Re: Wolfsburg West tank shipped with water inside |
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| Schwing wrote: |
| I just ordered a new tank for my single cab last night. I will post here what it looks like on the inside, thanks for the heads up man! |
Hopefully it's good to go!! Check the seals on the caps they put on before powder coating when you get it. It was clear mine was never opened. It would be interesting to know if they opened up the stock they had and checked em.
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Schwing
Samba Member
Joined: May 10, 2009
Posts: 2508
Location: Centreville, MD
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SamboSamba22
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Joined: August 06, 2015
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Location: Benton, Arkansas
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kreemoweet
Samba Member
Joined: March 13, 2008
Posts: 4093
Location: Seattle, WA
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| Posted: Wed Nov 20, 2019 12:01 pm Post subject: Re: Wolfsburg West tank shipped with water inside |
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| Jim H. wrote: |
| And seeing that they reproduce a number of VW parts only gives them a better reputation. |
As far as I know, WW does not have any manufacturing facilities. They sell a number of parts they designate as "Made by WW".
What that probably means is that they found some outfit in China (or elsewhere) to reproduce some VW parts for them. It only takes a few minutes
of Google searching to find a dozen Chinese companies whose webpages say they will reproduce any part you might send them (patents be
damned, of course), including some who specifically say that trademarks and logos can be reporoduced also. We all know that China
is flooding the world with their counterfeit merchandise. Some "made by WW" goods I've received have been quite nice, and others not
so much. WW does not seem to have the ability (or perhaps the will) to change obvious design defects found in some "made by WW" parts
I've received.
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khalimadeath
Samba Member
Joined: June 24, 2014
Posts: 768
Location: Reno, NV
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| Posted: Wed Nov 20, 2019 11:40 am Post subject: Re: Wolfsburg West tank shipped with water inside |
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| Busstom wrote: |
| khalimadeath wrote: |
| EmpiGT wrote: |
| 67ctbug wrote: |
| I would've taken the new one. Totally unacceptable in my opinion. They should've sent a new one and let you keep that one or send you a shipping label and have FedEx pick it up from your house. |
I totally agree. It's their problem. Return shipping should not be on you. You didn't put the water in it and let it sit in a store room for years. It is totally on them to send a replacement and if they want that one returned, to pay for return shipping. Or offer a partial refund to you for correcting their problem. They need to check into the cause for sure. Did the box look to have been wet at some point? Wonder if it happened in China or in their storage after it got in the states. |
I'm pretty sure these are factory restored tanks. It was sealed before powderocating it appears. The cap for the drain and the cap for the fuel sender were powder coated over, so I assume it was coated and then that was it. The box wasnt wet at all.
The above solutions would have been acceptable, they stated however, that their policy is exchange only. I didnt get into the details of shipping, but I also was not prompted to think they would make that easy on me. I figured it would be standard ship back on my dime and sent a new tank. Either way, if they sent a new tank with a packing slip I may have wanted to go that route. It didnt seem like that was the case however. |
You say you "figured," and, it "didn't seem..." It sounds like you didn't ask.
Any time I've had to return (exchange) less-than-acceptable items to WW (three times, if I recall), they sent pre-paid return-shipping labels with the replacement parts. And unlike those scumbags at CIP1, NO, I didn't have to pay for the replacement and then wait for a credit once THEY review the returned item(s) and deem whether it was defective...but I digress.
You can take this to the bank. |
I didnt want to get into the return of the tank, a 20% off coupon for my next $600+ order would have sufficed. Or even a partial refund on the tank would have been better. I did not want to return the tank as it is a huge hassle for me and I'd rather just clean it and get on with my build. I'm only posting to warn others to check their tank asap for water and rust.
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khalimadeath
Samba Member
Joined: June 24, 2014
Posts: 768
Location: Reno, NV
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| Posted: Wed Nov 20, 2019 11:37 am Post subject: Re: Wolfsburg West tank shipped with water inside |
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| Lind wrote: |
| khalimadeath wrote: |
I addressed it with WW and they stated they would look into the issue for future tanks. Offered to send me a new tank, but as stated, I'd rather clean out the one I have already.
It was pretty much surface rust and hopefully there isnt any more. |
So they offered to make it right, and you turned them down? |
Well as I stated, I immediately started cleaning the tank as I do not like shipping oversized items and dealing with the process nor do I have the time. I'm not bashing WW. I will continue to be a customer of theirs, I just want to warn anyone who orderes a tank from them or has a tank to check for water inside the tank asap! Water in your fuel system wont be a good thing and rust surely isnt a great start to a new build.
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thom
Samba Member
Joined: October 12, 2000
Posts: 6162
Location: Sacramento
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| Posted: Wed Nov 20, 2019 10:46 am Post subject: Re: Wolfsburg West tank shipped with water inside |
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| Jim H. wrote: |
| I shudder to think that WW gets parts from China! Every part I ever got from them was of a good quality. |
I've bought several parts from WW that were unusable junk. For example, I bought some decklid hinges from Wolfsburg West; the tolerances are so sloppy, and the pins are so loose, that I'm better off using worn-out originals (I ended up getting rebuilt ones from Greg, which is what I shoulda done in the first place)
| Quote: |
| And seeing that they reproduce a number of VW parts only gives them a better reputation. |
I'm not sure how your math works.
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Lind
Samba Member
Joined: November 06, 2000
Posts: 10215
Location: idaho
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| Posted: Wed Nov 20, 2019 10:10 am Post subject: Re: Wolfsburg West tank shipped with water inside |
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| khalimadeath wrote: |
I addressed it with WW and they stated they would look into the issue for future tanks. Offered to send me a new tank, but as stated, I'd rather clean out the one I have already.
It was pretty much surface rust and hopefully there isnt any more. |
So they offered to make it right, and you turned them down?
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Jim H.
Samba Member
Joined: July 09, 2004
Posts: 82
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| Posted: Wed Nov 20, 2019 9:10 am Post subject: Re: Wolfsburg West tank shipped with water inside |
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| I shudder to think that WW gets parts from China! Every part I ever got from them was of a good quality. And seeing that they reproduce a number of VW parts only gives them a better reputation. Hope this is only a rare instance by chance! |
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Busstom
Samba Member
Joined: November 23, 2014
Posts: 4579
Location: San Jose, CA
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| Posted: Wed Nov 20, 2019 8:21 am Post subject: Re: Wolfsburg West tank shipped with water inside |
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| khalimadeath wrote: |
| EmpiGT wrote: |
| 67ctbug wrote: |
| I would've taken the new one. Totally unacceptable in my opinion. They should've sent a new one and let you keep that one or send you a shipping label and have FedEx pick it up from your house. |
I totally agree. It's their problem. Return shipping should not be on you. You didn't put the water in it and let it sit in a store room for years. It is totally on them to send a replacement and if they want that one returned, to pay for return shipping. Or offer a partial refund to you for correcting their problem. They need to check into the cause for sure. Did the box look to have been wet at some point? Wonder if it happened in China or in their storage after it got in the states. |
I'm pretty sure these are factory restored tanks. It was sealed before powderocating it appears. The cap for the drain and the cap for the fuel sender were powder coated over, so I assume it was coated and then that was it. The box wasnt wet at all.
The above solutions would have been acceptable, they stated however, that their policy is exchange only. I didnt get into the details of shipping, but I also was not prompted to think they would make that easy on me. I figured it would be standard ship back on my dime and sent a new tank. Either way, if they sent a new tank with a packing slip I may have wanted to go that route. It didnt seem like that was the case however. |
You say you "figured," and, it "didn't seem..." It sounds like you didn't ask.
Any time I've had to return (exchange) less-than-acceptable items to WW (three times, if I recall), they sent pre-paid return-shipping labels with the replacement parts. And unlike those scumbags at CIP1, NO, I didn't have to pay for the replacement and then wait for a credit once THEY review the returned item(s) and deem whether it was defective...but I digress.
You can take this to the bank. |
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khalimadeath
Samba Member
Joined: June 24, 2014
Posts: 768
Location: Reno, NV
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| Posted: Wed Nov 20, 2019 7:01 am Post subject: Re: Wolfsburg West tank shipped with water inside |
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| RWK wrote: |
| Probably condensation that formed during shipping, cold then hot places truck went through. |
Its possible, although, I live in Reno and they are in CA so the weather was mostly the same. Also over ordered a lot of stuff over the years on trucks and what not.. I've never seen condensation to this magnitude.
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RWK
Samba Member
Joined: June 24, 2009
Posts: 1615
Location: S.W. MI
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| Posted: Wed Nov 20, 2019 5:50 am Post subject: Re: Wolfsburg West tank shipped with water inside |
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Probably condensation that formed during shipping, cold then hot places truck went through.
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khalimadeath
Samba Member
Joined: June 24, 2014
Posts: 768
Location: Reno, NV
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| Posted: Tue Nov 19, 2019 7:35 pm Post subject: Re: Wolfsburg West tank shipped with water inside |
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| EmpiGT wrote: |
| 67ctbug wrote: |
| I would've taken the new one. Totally unacceptable in my opinion. They should've sent a new one and let you keep that one or send you a shipping label and have FedEx pick it up from your house. |
I totally agree. It's their problem. Return shipping should not be on you. You didn't put the water in it and let it sit in a store room for years. It is totally on them to send a replacement and if they want that one returned, to pay for return shipping. Or offer a partial refund to you for correcting their problem. They need to check into the cause for sure. Did the box look to have been wet at some point? Wonder if it happened in China or in their storage after it got in the states. |
I'm pretty sure these are factory restored tanks. It was sealed before powderocating it appears. The cap for the drain and the cap for the fuel sender were powder coated over, so I assume it was coated and then that was it. The box wasnt wet at all.
The above solutions would have been acceptable, they stated however, that their policy is exchange only. I didnt get into the details of shipping, but I also was not prompted to think they would make that easy on me. I figured it would be standard ship back on my dime and sent a new tank. Either way, if they sent a new tank with a packing slip I may have wanted to go that route. It didnt seem like that was the case however.
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EmpiGT
Samba Member
Joined: January 27, 2005
Posts: 2597
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| Posted: Tue Nov 19, 2019 7:24 pm Post subject: Re: Wolfsburg West tank shipped with water inside |
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| 67ctbug wrote: |
| I would've taken the new one. Totally unacceptable in my opinion. They should've sent a new one and let you keep that one or send you a shipping label and have FedEx pick it up from your house. |
I totally agree. It's their problem. Return shipping should not be on you. You didn't put the water in it and let it sit in a store room for years. It is totally on them to send a replacement and if they want that one returned, to pay for return shipping. Or offer a partial refund to you for correcting their problem. They need to check into the cause for sure. Did the box look to have been wet at some point? Wonder if it happened in China or in their storage after it got in the states. |
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67ctbug
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Joined: January 24, 2016
Posts: 3670
Location: CT
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| Posted: Tue Nov 19, 2019 6:52 pm Post subject: Re: Wolfsburg West tank shipped with water inside |
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I would've taken the new one. Totally unacceptable in my opinion. They should've sent a new one and let you keep that one or send you a shipping label and have FedEx pick it up from your house.
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chrisflstf
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Joined: February 10, 2004
Posts: 4041
Location: San Diego
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| Posted: Tue Nov 19, 2019 6:52 pm Post subject: Re: Wolfsburg West tank shipped with water inside |
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| I just got one of those recently and it was fine. I did rinse it out first. You could have sent it back in the new tank box, but you will pay a oversize charge on the box. They get a discount on shipping. It is a very nice tank, one of the best fitting aftermarket things I have bought |
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khalimadeath
Samba Member
Joined: June 24, 2014
Posts: 768
Location: Reno, NV
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| Posted: Tue Nov 19, 2019 6:19 pm Post subject: Re: Wolfsburg West tank shipped with water inside |
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| 62DoKaGuy wrote: |
| Joey wrote: |
That's BS!
WW should pay to send the tank back to them - no questions asked. |
Or send out a new one and let him keep that one. That would’ve been cool of them to send one, even though you turned one down, of if they’d given you store credit of an equal amount. The latter would’ve at least kept the money in store. |
I was definitely disappointed with my options since I've spent countless thousands of dollars with them. Like I said, it's really inconvenient to ship a fuel tank back. It's one thing when it small parts, but a big ass tank, I'm going to have to go to fed ex or ups and deal with all that crap. Either way, its cleaned out and installed now, I shouldent have had to do anything to it since it's a new tank and generally WW has high quality parts. I'll continue to order from them, but I wanted to warn anyone who might have a tank they havent opened up and inspected yet. Or anyone who is ordering one.
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62DoKaGuy
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Joined: May 22, 2011
Posts: 1290
Location: Surprise, AZ
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| Posted: Tue Nov 19, 2019 5:26 pm Post subject: Re: Wolfsburg West tank shipped with water inside |
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| Joey wrote: |
That's BS!
WW should pay to send the tank back to them - no questions asked. |
Or send out a new one and let him keep that one. That would’ve been cool of them to send one, even though you turned one down, of if they’d given you store credit of an equal amount. The latter would’ve at least kept the money in store.
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| EverettB wrote: |
| ...I went at it from both ends but going from the rear didn't seem to do anything, although I did spray some rust breaker in there... |
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Joey
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Location: Nova Scotia - Canada
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| Posted: Tue Nov 19, 2019 5:07 pm Post subject: Re: Wolfsburg West tank shipped with water inside |
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That's BS!
WW should pay to send the tank back to them - no questions asked.
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khalimadeath
Samba Member
Joined: June 24, 2014
Posts: 768
Location: Reno, NV
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| Posted: Tue Nov 19, 2019 3:41 pm Post subject: Re: Wolfsburg West tank shipped with water inside |
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| nineteensixtyfiveVG wrote: |
| they offered to send you a new one at no cost? that seems very reasonable. why not just do that and forget it ever happened? |
I would have to ship this tank back, and for me, that's highly inconvenient. I would likely have to pay shipping back and I just simply dont want to deal with it. So I figured I'd just clean the tank out and send it. Just a bummer to pay for a new tank and receive it like this. Just a warning to anyone who gets one or has one that hasnt opened it up or doesn't check inside. Some people stick pile parts for a while before they put them in. WW had a short return policy so I'd advise anyone who has one that they may not have installed to check inside asap.
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