VW Classic Parts- Germany**Problems**

ROCKOROD71

Does anyone know why all of a sudden no one overseas will do business with US customers? Is it our credit cards or something? Months back I tried to order some parts from VW Classic in Germany. They wanted me to email them my credit card info, which sketched me out so I did not order. I talked to some Samba members who eased my concerns over this, although the way gmail/hotmail etc accounts get hacked these days, I still did not feel good about sending my credit card number through that channel.
Anyhow after months of trying to get the parts either through the classifieds (could not find), ebay (same), and through some European sites (could not process my credit card), I once again contacted VW Classic Parts and figured I just go ahead and order from them. After talking to the rep and using the quote they'd given me previously, I sent the m my credit card number. This is the response I got:

"thank you for your reply. I have some bad news for you because I didn’t realized that you are an US customer. (Derr-sent my address no less than 3 times, on the quote as well)

For legal reasons, we are not able to make any proactive business with customers from the USA at the moment. Currently, we are trying to find a solution with Volkswagen Group of America regarding making our assortment available again for US customers through the importer or VW dealers. A termination is expected by summer.

Please excuse the inconveniences.

Mit freundlichen Gruessen / best regards

Björn XXXXX
Verkauf / Sales"

What gives? LEGAL reasons? There are legal reasons a company in Germany (who just stole Europe without firing a shot via the Euro) cannot take money from an American customer? Are you kidding me?

Is there a kind European Samba member (or US expatriate) who can help me out here? I would really love to end this ordeal. I just recently set up paypal so I can repay someone if they are willing to buy the parts and relay them to me. I will not be back in Europe for at least a year, and they have these parts in stock at the moment. They are small, like could fit in a spark plug set box. PM me if you can help!

Thanks Samba!
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1971 STD BEETLE- DD-1st car, 1st love. keepin' it stock! 1600DP, Solex 34-3 Mexi Bosch SVDA Dist NOW w/POINTS
1977 WESTY "KrustyKamper" 2L FI

Abscate · Posted: Tue Feb 10, 2015 6:46 am Post subject:

I know the world revolves around us, but what may have happened here is the vendor has got into trouble exporting product incorrectly.

As one who does this for my business, it's time consuming, expensive, and necessary.

Asking someone to import something for you informally, by the way, is not a good path to follow.
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🇺🇸 🇺🇸 🇺🇸 🇺🇸 🇺🇸 🇺🇸 🇺🇸 🍊 🍊 🍊

ROCKOROD71 · Posted: Tue Feb 10, 2015 6:53 am Post subject:

ROCKOROD71 · Posted: Tue Feb 10, 2015 7:36 am Post subject:

"Thank you for your reply. The main problem is the complicated US law system. When a man (and his lawers) got millions of US-Dollars because he didn’t got wings after he drunk a can of RedBull and some other funny things. If your friends will buy the items, it is no problem. I will ask my leading colleagues if it is OK if we just change the delivery address or if we need a complete new ordering person. "

Looks like they could sell them to someone out in Europe for me, maybe even just have them delivered to somewhere that ISN'T the US. Again, anyone who can help please PM me.

Thanks Samba!
_________________
1971 STD BEETLE- DD-1st car, 1st love. keepin' it stock! 1600DP, Solex 34-3 Mexi Bosch SVDA Dist NOW w/POINTS
1977 WESTY "KrustyKamper" 2L FI

Bob Loblaw · Posted: Tue Feb 10, 2015 9:31 am Post subject:

As I understand it, the Classic Parts division in Germany has had a new management team put in place. Tis team has concerns about the legal ramifications of selling some of their parts overseas. The problem is not with any of the genuine VW parts that they stock, but more with some of their "classic +" parts, which are essentially aftermarket replacements. Generally, they are good quality replacement parts, but because they are not genuine VW parts, they don't want to get dragged into any safety related legal battles. I get that, so maybe don't sell tires, or airbags, or whatever. But handles, and seals, and engine pieces, come on!
Things are getting a little better, as I have ordered and received several orders from them in the last little while. Although, now that you mention it, there's an order pending that should have arrived by now, but I haven't seen it yet. Maybe it got held up with one of these "safety related" parts?
I'll have to keep you updated on that.
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sent from a phone using poor grammar and spelling

ROCKOROD71 · Posted: Tue Feb 10, 2015 10:12 am Post subject:

Awesome. First VW abandons their American ACVW customers, leaving us to our own devices. Then, they actively pursue lawsuits against people who make parts they themselves refuse to supply (the entire 3D image of the Beetle is protected copyright, meaning every piece of it). Next, they go about forming a "classic parts" division and pilaging every warehouse, dealership, and store-room worldwide to get back NOS parts to Germany to be cataloged and put up for sale. Then...they won't sell them.

Seriously VW has a REAL problem with a group of people who, to this day, remain loyal and keep their old products visable as a testament to their company's engineering and quality. We are driving around advertisements for them, and they continually screw us. I will never EVER buy a new VW (made in Tennessee!) and I will bad-mouth them to everyone looking at buying a new car until the day I die.

\end rant
_________________
1971 STD BEETLE- DD-1st car, 1st love. keepin' it stock! 1600DP, Solex 34-3 Mexi Bosch SVDA Dist NOW w/POINTS
1977 WESTY "KrustyKamper" 2L FI

swhitcomb · Posted: Tue Feb 10, 2015 10:39 am Post subject:

BenJAMin · Posted: Tue Feb 10, 2015 12:48 pm Post subject:

I was talking to some people I know who are involved with www.franzose.de. They sell French car parts in Germany. They will no longer ship to the USA because a company they know sent some items to the USA and there was a liability claim and it wiped them out.

I own French and Russian cars along with my Volkswagen. My advice is to find somebody that will act as a middleman. In my experience, even Canada will make it happen and I live an easy drive from the border and have a friend who will receive items for me there.
https://www.franzose.de/en/News/PaName-No-more-delivery-of-any-parcel-in-the-USA

ROCKOROD71 · Posted: Tue Feb 10, 2015 4:20 pm Post subject:

Ahhh...makes sense. Let me just add this to the pile of reasons I hate lawyers.

ooh...pile's gettin' high!

America keeps finding new ways to let me down.
_________________
1971 STD BEETLE- DD-1st car, 1st love. keepin' it stock! 1600DP, Solex 34-3 Mexi Bosch SVDA Dist NOW w/POINTS
1977 WESTY "KrustyKamper" 2L FI

neil68 · Posted: Tue Feb 10, 2015 11:36 pm Post subject: USA liability

The irony of this issue...the "threat of legal liability" in the USA, is that many of the parts that are produced or sold in Germany must meet their strict vehicle regulations TÜV which results in better quality parts than are often sold in the USA aftermarket.

For example, CSP has some great disc brake kits that will slow your Beetle down safely on the Autobahn...better than some of the other disc kits. I've purchased several times from CSP and the quality is outstanding.
_________________
Neil.

Der Kleiner Rennwagens
‘68 Beetle 2332 cc, 204 WHP
12.5 seconds @ 108 mph
Dynojet Test: https://www.youtube.com/watch?v=M9B_H3eklAo

allsidius · Posted: Wed Feb 11, 2015 2:54 am Post subject:

ROCKOROD71 · Posted: Wed Feb 11, 2015 6:12 am Post subject:

Google "Black Friday" and watch some videos to get an idea of American decency. It's not going to get any better. Things might be turning around though, get this: New York City is actually going to hold a police officer accountable for killing an unarmed, innocent man!
http://www.nydailynews.com/new-york/nyc-crime/invo...-1.2109892

So....progress?

Anyway to get this thread back on track....I'm still looking for help getting these parts if anyone feels so inclined. They are small and NOT safety related (not part of engine/transmission/braking system).
_________________
1971 STD BEETLE- DD-1st car, 1st love. keepin' it stock! 1600DP, Solex 34-3 Mexi Bosch SVDA Dist NOW w/POINTS
1977 WESTY "KrustyKamper" 2L FI

green1303 · Posted: Wed Feb 11, 2015 7:21 am Post subject:

The folks at the Bus Depot explained the problem this way on another post:

"Just Kampers offers some geniune VW metal that is very difficult to find in the U.S. While most of it is Brazilian or Mexican made these days rather than German, it is a huge step above most aftermarket alternatives in both fit and quality. It is generally very hard to get in the U.S. because Volkswagen of America is very protective of its turf and won't allow imports directly from other international VW subsidiaries (even though they also will not sell the items themselves). This leaves getting the items "sideways" (i.e. Brazil to Europe to the U.S.) as the only way to get them, but the quality is worth it, and the cost is often still quite reasonable. (By the way this is not limited to metal. We sell a lot of genuine VW product that nobody else has, thanks to our close ties with UK and German affiliates.)"

If you want something from VW Classic Parts, you can easily get it from their partners in Europe, e.g., Paruzzi or VW Heritage. I have bought items from both of them with no problem, and they have nice websites. Or as Bus Depot suggests, find a helpful shop in the U.S.
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1973 green Super Beetle

GJ780662a · Posted: Wed Feb 11, 2015 9:11 am Post subject:

D/A/N · Posted: Thu Feb 12, 2015 4:28 am Post subject:


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