Cip1.com - [email protected] - California Import Parts

[Ronald Eisel]

Sounds like Cip1's Standard Operating Procedure. I purchased a new gas tank for my '67 Kombi which didn't fit. I contacted Customer Service and they would take it back if I paid return shipping. Then they offered me a Wolfsburg West tank (correct one) at the list price! Delete your account as I have done and move on ~ you will be better off!

[Anchovy]

[lumber-baron]

[Ronald Eisel]

Yes, complaints and more complaints but Cip1 has scores of ads in the current Hot VWs magazine as though they are #1 in the business. I guess the lesson to learn is "get burned once, blame them ~ get burned twice blame yourself"!

[VWNate]

Okay ;

I like Cpi1 because they claim to send what's on the catalog page and always seem to have plenty of stock, their advertising stresses 'we don't sell what we don't stock' .

I ordered these filters : https://www2.cip1.com/vwc-803-201-511-c10/

These are the indusrty standard low price yet high quality micronic element filters, and as is clearly shown made in Israel .

What I received is this :

Crappo quality lower co$t Chinesium filters that have coarser media and have metal plates glued inside to reduce co$t, this plate often comes loose when used with current American ethanol laced gasoline .

I contacted them and they tap danced for a few days hoping I'd give up and go away then they decided to lie to me about what they'd promised and the refused to take them back unless I paid shipping co$t$, they hadn't paid any shipping as the bag of filters was simply tossed into the large box of other parts I bought, including a worthless Chinese early (25 & 36HP) oil pressure switch that looks fantastic but failed after less than a week .

This post is not to say don't buy here but -do- be aware if there's any problems you're out of luck .

I ran a VW shop for decades back in the glory days and never, EVER treated my Customers with such disrespect .

Note please, this was a $1,000 order and I'm very pleased with the '56 ~ '59 front fender and how everything was fairly well packed .

This is glaring CUSTOMER NO SERVICE and they should be ashamed .

FWIW, I was told to post where I did by a Samba Administrator, sorry, my bad .

I spoke with alan chow , after REPEATEDLY LYING TO ME claiming he couldn't tell/see any difference in the obviously wrong part he said tough luck you can take it up with gary .

Maybe a good vendor in most regards but not when there's a simple mistake they made, then you're S.O.L. .

This is no way to run a company .
_________________
-Nate

One last Beetle : 1959 #113 DeLuxe survivor ~ 36HP & full synchro tranny, 6 volts etc.

[Ian]

Those filters suck. Must've been a huge production order because they are everywhere now. I have been using MANN brand filters lately.
_________________
All your Buses are belong to us.
Love and good roads!
IN LOVING MEMORY OF ROB CRESS 1968-2012
**ACHTUNG DO NOT USE AA BRAND PRODUCTS OR BUY ANYTHING FROM PACIFIC PARTS INTERNATIONAL IN CALIFORNIA**

[VWNate]

You're right I contacted Alan and Steve, both are dishonest and ready to LIE TO THE PAYING CUSTOMERS in order to make a few pennies more .

I'm also stuck with a failed 25/26 HO oil pressure switch, they won't even respond to my query about it .

VERY disappointed here .
_________________
-Nate

One last Beetle : 1959 #113 DeLuxe survivor ~ 36HP & full synchro tranny, 6 volts etc.

[yamaducci]

CIP1 Bait and Switch
20+ Year Contributing Member of the Samba here with 43 years experience!

CIP1 lists the basic 009 Distributor on their site and claims that it is the best version of the 009 made to this date and that it is as good as German Quality. Since the distributors photo is a photo of the IAP distributor that Aircooled.net and many other agree is very nice quality; I decided to buy one since it was "On Sale".
What I received was a very cheap Chinese distributor not at all as described or as pictured. I expected the IAP distributor.
When I called about it the first guys said "Well it is an 009 right?...After 10 minutes with that guys going round and around I asked to speak to a manager and got Gary. He also turned the story back on me like, "Oh you know its a cheap distributor by the price" I said that it is not at all what is pictured or described and he wanted me to send pictures of what I received; as if he doesn't know what he sells. So he wants me to waste my time to prove that he is baiting and switching customers. He frankly does not care about the quality, accuracy or honesty of what he sells. So far the offer is for me to send it back on my shipping dime and also take the hit on a restocking fee. The OEM Compufire I received in a plain white box also has me concerned if that is even real. Time will tell on that...
I Will NEVER deal with or buy from CIP1 again based on todays interactions with two guys trying to deceive me. I knew exactly what I was trying to buy and What I was shipped was absolute garbage in every way.
_________________
-John Cox
My 2498 Turbo Re-Build Thread: http://www.thesamba.com/vw/forum/viewtopic.php?p=5578697#5578697

3rd Brake Light Safety Stars- I still have a couple with blue light left. Email me if interested.

[VWNate]

Sad to hear this, that's what I was trying to impart : they know nothing about auto parts and are not honest with their descriptions .
_________________
-Nate

One last Beetle : 1959 #113 DeLuxe survivor ~ 36HP & full synchro tranny, 6 volts etc.

[pvtcarter]

recently bought a beam from CIP1 and received it today. It seemed to be packaged fairly well and there was nothing else in the box. So how did all these scratches/gouges happen? I would guess it was shipped out like that. I called them and he told me to send pics. I sent pics and his response was, "that's normal, just paint over it". I've been in the car and parts business for 25+ years and no, it's not normal or acceptable. Of course I could send it back on my own dime (beams are pretty heavy) and it would be subject to a 20% restocking fee (close to $60). I of course could repaint it, but I shouldn't have to. I'm more or less pretty ticked at the customer service as somehow this is okay and I should just deal with it. I figured a conpany like this would try to make it right somehow. That's how I would do business anyways.

[Ronald Eisel]

It seems to be Cip1's S.O.P. to tell dissatisfied customers to "pound sand". They rely upon the "nubies" to keep their business a float. The free shipping on items over $99USD is the bait!

If you have an account ~ delete it!

[andk5591]

I dunno - I have had that kind of thing with large parts from other vendors. It's not a big deal for me. And honestly, the paint on a lot of those things are not the greatest. Seems like its mostly to prevent rusting. We usually scuff and reshoot beams and DEFINATLEY floor pans, heater channels etc.
_________________
D-Dubya Manx clone - 63 Short pan,1914.
Rosie 65 bug - My mostly stock daily driver.
Woodie 69 VW woodie (Hot VWs 7/12).
"John's car" 64 VW woodie - The first ever
Maxine 61 Cal-look bug - Cindy's daily driver.
Max - 73 standard Beetle hearse project - For sale
66 bug project - Real patina & Suby conversion
There's more, but not keeping them...

[pvtcarter]

[pvtcarter]

[VWNate]

Customer NO service .
_________________
-Nate

One last Beetle : 1959 #113 DeLuxe survivor ~ 36HP & full synchro tranny, 6 volts etc.

[Busstom]

[lumber-baron]

[lumber-baron]

[yamaducci]

[Bruce]