vermontwesty
Samba Member
Joined: July 06, 2020
Posts: 4
Location: Underhill, VT
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 Posted: Fri Dec 09, 2022 5:11 pm Post subject: Cip1 |
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Shabby Vanagon lower Grilles and shabbier return policy
I received a lower grille for my 1986 tintop as part of a first order from Cip1 last week. Was a good price and free shipping. When I opened it, I found that the release points from the injection molding (on top edge and quite visible) were all chipped and reached out to Cip1 to start an exchange. Alan Chow, customer service, took 2 days to let me know that "there are all that way from the manufacturer" and that I would need to pay return shipping and 20% restocking fee. Ridiculous. This is not simply a case of a vendor not standing behind their products, but standing behind them in the wrong way, if that makes any sense. I will look elsewhere and perhaps you should, too.
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