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Bart Dunn
Samba Consiglieri
Joined: May 09, 2004
Posts: 2354
Location: Sea level (Mid Atlantic)
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 Posted: Wed Nov 18, 2009 9:47 am Post subject: |
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Like most things, you need to do your homework. Every supplier has things with different levels of quality and countries of origin. I just placed an order for a bunch of 36hp engine parts with CIP, and got a new German oil pump, some rubber bits that are OE VW, etc. The people on the phone were knowledgable and had no problems telling me about their parts, where they came from, who made them, etc. Shipping was prompt and everything arrived as expected. Two snaps up to CIP.
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Not enough car seats fit into my:
'58 Beetle convertible
'58 Beetle sedan |
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chabanais
Samba Member
Joined: July 27, 2002
Posts: 4866
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| Posted: Wed Nov 18, 2009 2:37 pm Post subject: |
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It's cheaper to order a CSP exhaust from Machine 7 in the UK than with CIP. Nice.
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"I spud therefore I yam." |
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Autofuhrer
Samba Member
Joined: November 16, 2003
Posts: 11
Location: Der Fatherland!
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| Posted: Wed Nov 18, 2009 11:48 pm Post subject: |
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| Bart Dunn wrote: |
| Like most things, you need to do your homework. Every supplier has things with different levels of quality and countries of origin. I just placed an order for a bunch of 36hp engine parts with CIP, and got a new German oil pump, some rubber bits that are OE VW, etc. The people on the phone were knowledgable and had no problems telling me about their parts, where they came from, who made them, etc. Shipping was prompt and everything arrived as expected. Two snaps up to CIP. |
A German oil pump? What brand? |
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Bart Dunn
Samba Consiglieri
Joined: May 09, 2004
Posts: 2354
Location: Sea level (Mid Atlantic)
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| Posted: Thu Nov 19, 2009 8:02 am Post subject: |
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| Autofuhrer wrote: |
| Bart Dunn wrote: |
| Like most things, you need to do your homework. Every supplier has things with different levels of quality and countries of origin. I just placed an order for a bunch of 36hp engine parts with CIP, and got a new German oil pump, some rubber bits that are OE VW, etc. The people on the phone were knowledgable and had no problems telling me about their parts, where they came from, who made them, etc. Shipping was prompt and everything arrived as expected. Two snaps up to CIP. |
A German oil pump? What brand? |
Bruck, if I recall correctly. I've got a lot of parts coming in these days...
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Not enough car seats fit into my:
'58 Beetle convertible
'58 Beetle sedan |
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neil68
Samba Member
Joined: March 17, 2007
Posts: 3448
Location: Calgary, Canada
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Bart Dunn
Samba Consiglieri
Joined: May 09, 2004
Posts: 2354
Location: Sea level (Mid Atlantic)
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| Posted: Fri Nov 20, 2009 7:44 am Post subject: Re: Bruck Germany: Made in China |
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Yeah, I think I'm starting to realize that...looked more carefully at the packaging yesterday. Revise my review on CIP to one snap. They did send me a bunch of little bits that are OE VW.
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Not enough car seats fit into my:
'58 Beetle convertible
'58 Beetle sedan |
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neil68
Samba Member
Joined: March 17, 2007
Posts: 3448
Location: Calgary, Canada
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| Posted: Fri Nov 20, 2009 12:23 pm Post subject: CIP1 |
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Yeah, CIP is an honest company...been buying from them for over 20 years.
I always discuss German vs. Brazilian vs. other aftermarket parts before purchasing...and they are up-front about the feedback they get on durability vs. price. I bought a German master cylinder for my bus and it cost more than double the OEM Brazilian model. For me it was valuable to have a choice and some data for such a crucial part involving a safety component 
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Neil.
Der Kleiner Rennwagens
‘68 Beetle 2332 cc, 204 WHP
12.5 seconds @ 108 mph
Dynojet Test: https://www.youtube.com/watch?v=M9B_H3eklAo |
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MANNAXMAN
Samba Member
Joined: March 25, 2009
Posts: 487
Location: Cali
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| Posted: Mon Nov 23, 2009 12:01 pm Post subject: |
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| Recently purchased a 1961 Type 1 with a ragtop sunroof. First order of business was to overhaul/upgrade the brake system. Due to unexpected issues, I've placed three orders with CIP in the past six weeks. The free shipping option is great if your order total is over $99. I've received every order within a week of ordering it (of course, you can pay for shipping if you need the parts sooner). Quality of the parts I've ordered has been very good (one item even had a West Coast Metric label on it). The only complaint I have is the brake shoe retainer springs in the brake hardware kits I ordered were too long. My friend and I could not compress them enough to get the caps on, so we had to use the old springs. They have very good, competitive prices and no sales tax! I will continue to purchase parts from CIP and highly recommend them. |
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donmurray
Samba Member
Joined: December 30, 2008
Posts: 841
Location: Frisco Texas
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| Posted: Sat Dec 19, 2009 8:59 am Post subject: |
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Recently purchased some steering parts from CIP1.
The good is that they had all the minor parts including the locking plates which some don't list. Free shipping if you don't mind waiting. I used the upgrade shipping, but it's still pretty slow.
The bad is they charged my credit card a few days before they shipped. I think charges should be made when items are shipped.
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74 Ghia, with 2110 engine |
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Bruce
Samba Member
Joined: May 16, 2003
Posts: 17632
Location: Left coast, Canada
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| Posted: Sat Dec 19, 2009 12:54 pm Post subject: |
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| donmurray wrote: |
| The bad is they charged my credit card a few days before they shipped. I think charges should be made when items are shipped. |
Why would anyone care about this? Your payment due date on your credit card bill is the same regardless of when the charges appear.
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| overheard at the portland Swap Meet... wrote: |
| ..... a steering wheel made from a mastadon tusk..... |
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donmurray
Samba Member
Joined: December 30, 2008
Posts: 841
Location: Frisco Texas
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| Posted: Sat Dec 19, 2009 7:28 pm Post subject: |
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That depends on when the charge hits the billing cycle. If you don't pay off all your card charges, you could be paying interest on a preship charge. I don't like the idea that someone is using my credit card to improve their cash flow.
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74 Ghia, with 2110 engine |
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Bruce
Samba Member
Joined: May 16, 2003
Posts: 17632
Location: Left coast, Canada
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| Posted: Sun Dec 20, 2009 12:37 pm Post subject: |
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Oh right. I forgot about the people who spend money they don't have.
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| overheard at the portland Swap Meet... wrote: |
| ..... a steering wheel made from a mastadon tusk..... |
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Gary
Person of Interest
Joined: November 01, 2002
Posts: 17069
Location: 127.0.0.1
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| Posted: Sun Dec 20, 2009 9:40 pm Post subject: |
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| Bruce wrote: |
| Oh right. I forgot about the people who spend money they don't have. |
That being people using credit cards, right?
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West Virginia State Board of Education v. Barnette, 319 U.S. 624 (1943) |
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wcfvw69
Samba Purist
Joined: June 10, 2004
Posts: 13685
Location: Arizona
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| Posted: Sun Jan 17, 2010 10:24 am Post subject: |
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I've used CIP-1 a fair amount. I ordered parts on Sunday and they arrived with a crushed box on Thursday. I paid for the extra shipping so I could have the parts this weekend. Luckily, the parts were not damaged.
I've never had any issues with CIP-1 other than recieving damaged parts which they have always made right.
Two suggestions to this company if they happen to read this-
1- I think they need to get better boxes and package the parts better.
2- I ordered the accorn nuts for my engine. I also ordered two oil seals for my oil cooler. Now, when I ordered them, I could have sweared I went in an changed the quanities to the right amounts (it defaults to 1). Well, I must not have and I was shipped 1 accorn nut and 1 oil seal. Obviously I needed 6 nuts and two seals. I wish the person who packaged my parts would have made a quick call to me to verify that this is what I wanted. Wolfsburg West has done this a couple of times in the past to make sure my order was correct.
I'll keep buying from CIP-1 and make sure I'm accurate on the quantities! 
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Contact me at [email protected]
Follow me on instagram @sparxwerksllc
40+ years of VW repair, and VW parts and vehicle restoration experience.
The Samba member since 2004.
**Now rebuilding throttle bodies for VW's and Porsche's**
**Restored German Bosch distributors for sale or I can restore yours**
**Restored German Pierburg fuel pumps for sale or I can restore yours**
**Restored Porsche fuel pumps or I can restore yours**
**Restored Porsche distributors or I can restore yours** |
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funbug
Samba Member
Joined: April 25, 2005
Posts: 38
Location: Punta cana Dominican republic
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| Posted: Mon Jan 25, 2010 7:11 pm Post subject: |
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we buy from Cip all the time and we bring them to the Dominican republic
also we had good deals with CB performance
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buggy tour Punta Cana more than 28 years
it's cool it's hot it's air-cooled what I've got |
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smitty24
Samba Member
Joined: April 28, 2008
Posts: 2733
Location: Salem, Oregon
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| Posted: Wed Feb 10, 2010 6:11 pm Post subject: |
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| fair products over the years but you really have to know what you are ordering. I ordered some "stock" shifting linkage that they had just started stocking a couple years ago. these were new parts that had not been reproduced until that point. the linkage was all wrong and I ended up spending countless nights cutting and welding to modify the mess to fit. I didnt necessarily complain to CIP but did let them know about my frustration with the parts. the guy I talked to said he felt bad and promised to make it right and give me a refund or a coupon. it never happened and I never heard from him again. I wasnt really mad at him but a little disappointed. Ive bought a lot of parts from them that were cheaply made or didnt fit correctly at all but I kind of expected that. You just gotta know what you are ordering and not expect it to be German quality for those prices. some of us are SOL since they are the only ones that reproduce some of our parts anyway. |
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germansupplyscott
Samba Member
Joined: May 22, 2004
Posts: 7269
Location: toronto
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| Posted: Wed Feb 10, 2010 7:15 pm Post subject: |
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| wcfvw69 wrote: |
| ... I ordered the accorn nuts for my engine. I also ordered two oil seals for my oil cooler... I was shipped 1 accorn nut and 1 oil seal. Obviously I needed 6 nuts and two seals. I wish the person who packaged my parts would have made a quick call to me to verify that this is what I wanted. |
this will never happen when the person packing your order is a random warehouse worker, not a VW specialist. this is not a knock on CIP, it's simply the reality of how their business works. the people who pack the boxes are remote from those who actually run the business because CIP uses a logistics company to warehouse and ship their parts. the warehouse people have no clue how many acorn nuts your engine needs. logistics shipping has upsides and downsides for the customer. the upside is that it lowers the bottom line. you just discovered the downside.
again, i am not knocking CIP, they are a great company to deal with on lots of levels, but this type of thing is bound to happen because of how the business is run.
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wcfvw69
Samba Purist
Joined: June 10, 2004
Posts: 13685
Location: Arizona
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| Posted: Wed Feb 10, 2010 8:22 pm Post subject: |
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| germansupplyscott wrote: |
| wcfvw69 wrote: |
| ... I ordered the accorn nuts for my engine. I also ordered two oil seals for my oil cooler... I was shipped 1 accorn nut and 1 oil seal. Obviously I needed 6 nuts and two seals. I wish the person who packaged my parts would have made a quick call to me to verify that this is what I wanted. |
this will never happen when the person packing your order is a random warehouse worker, not a VW specialist. this is not a knock on CIP, it's simply the reality of how their business works. the people who pack the boxes are remote from those who actually run the business because CIP uses a logistics company to warehouse and ship their parts. the warehouse people have no clue how many acorn nuts your engine needs. logistics shipping has upsides and downsides for the customer. the upside is that it lowers the bottom line. you just discovered the downside.
again, i am not knocking CIP, they are a great company to deal with on lots of levels, but this type of thing is bound to happen because of how the business is run. |
I'm not in the retail parts business. I am however, in retail sales. In our business, there are two different departments that review orders and often times, we call a customer to insure what they are ordering is correct. Obviously, the customers appreciate our level of service.
To me, having SOMEONE competent reviewing sales orders prior to the orders being sent the warehouse, would be a basic concept. Wolfsburg West certainly does this, which is why Wolfsburg West has EARNED my first call for VW parts.
Again, CIP-1 does a decent job overall. I was just providing some constructive feedback. I will say that, I quite honestly am flat appaled at how bad the customer service is when calling most VW parts vendors. It's just un-believable how little training is provided to the employees who handle the phones. This is true for some of the biggest names in our hobby. It's a pretty saturated market with too many vendors fighting for a schrinking pool of customers, yet, they invest no time, money or training to the people who make or break their businesses.
Anyway, I agree with what you're saying.
_________________
Contact me at [email protected]
Follow me on instagram @sparxwerksllc
40+ years of VW repair, and VW parts and vehicle restoration experience.
The Samba member since 2004.
**Now rebuilding throttle bodies for VW's and Porsche's**
**Restored German Bosch distributors for sale or I can restore yours**
**Restored German Pierburg fuel pumps for sale or I can restore yours**
**Restored Porsche fuel pumps or I can restore yours**
**Restored Porsche distributors or I can restore yours** |
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superman73
Samba Member
Joined: December 21, 2006
Posts: 2047
Location: Crystal Springs, Mississippi
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kaiser
Samba Member
Joined: June 22, 2005
Posts: 205
Location: ct
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| Posted: Fri Mar 12, 2010 8:31 am Post subject: |
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i like cip1 alot, of course you need to be carefull on what you order as they don't always carry the best parts.
cip1 > mid america all day.
cip has a nice sale going on wheels, mid america prices are about double. lol |
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